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Date: Jul 2, 2024
Location:
DubaΓ―, AE, 114190
Brand: KEOLIS
Contract Type: Permanent contract
The purpose of this position is to monitor security in all areas of Dubai Metro System and to provide prompt, up-to-date and clear information from the control room to the passengers at stations and on-board trains.
MAIN RESPONSIBILITIES
Responsible for controlling the security in all areas of Dubai Metro
Maintain good communications with Customer Service Operators on the train lines.
Utilise CCTV to monitor security and related operations and to focus on areas where crime, vandalism, anti-social behaviour or other unauthorised activities may occur and to direct Customer Services Operators appropriately;
Direct Customer Services Operators to respond and deal with incidents and events on the system and communicate with other frontline staff of events on the system;
Act as the central point of contact between the DTAS and the Dubai Police Force (and or other Security, Enforcement and Governmental Agencies) to counter fare evasion, crime, anti-social behaviour, assault and security threats on the system;
Access the CCTV and telecommunications recording systems for investigation purposes;
Perform shift and emergency duties when required;
Alert and inform the OCC Duty Manager of security incidents on the system;
Provide prompt, up-to-date and clear information from the control centre to passengers at stations and on-board trains;
Assist OCC Duty Manager by organising external communications;
Monitor the passenger movements at stations (platforms) and on-board trains and liaise with Customer Services Operators and Train Drivers for passenger management;
Monitor operation of station systems, such as escalators, elevators, TVMs, fire detection, etc.
Liaise with Customer Services Operators and ensure all train movements are co-ordinated during abnormal operation;
Perform shift and emergency duties when required;
Perform and carry out other duties as instructed / directed by the OCC Duty Manager.
KEY SKILLS
Good English and Arabic communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
Highly motivated with a flexible approach in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies.
Good literacy and analytical skills required for the role.
Excellent written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
Strong organisational skills, detail oriented, and the ability to handle multiple priorities.
Good written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
EXPERIENCES
A minimum of 2 years of work experience in a railway operations environment delivering front line services is an advantage.
EDUCATIONNAL QUALIFCATIONS
Ideally a degree holder or high diploma of post-secondary education in a related discipline.
Job Segment: Information Security, Police, Accounting, Telecommunications, Technology, Security, Finance
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https://careers.keolis.com/job/Duba%C3%AF-Information-Security-Controller-114190/1089398301/?utm_source=IndeedNOTE: ATS-friendly CV is COMPULSORY!
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