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OUR MANIFESTO
At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal - to reimagine the future of beauty.
Reimagine your future, with Sephora.
OUR VALUE PROPOSITION:
We have a powerful culture that fuses aspirations, uniqueness, authenticity and valued by each and every Sephora member:
These are the values:
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Beauty & Beyond:
We reimagine beauty by inspiring our customers, empowering people and helping them become the best versions of themselves.
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Creativity Unleashed:
We encourage exploration, innovation and having fun.
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Endless Evolution:
At Sephora you are empowered to choose your own path and accelerate your growth.
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Boldly Authentic:
We celebrate diversity and embrace your unique and winning spirit.
Position Purpose
A Digital Solutions Executive is a key player in a company's continuous digital transformation journey, helping the company stay competitive in today's rapidly evolving digital landscape.
The scope of work includes the digital marketing/CRM, D-commerce and digital in store landscapes.
As part of His/her mission, the Digital executive Manager will be bringing a significant support to the Digital solutions manager on conceptualizing, strategizing, and implementing digital solutions to enhance business operations, improve customer experiences, and drive revenue growth.
He/She will also be coordinating the applicative L1 and L2 support with the different stakeholders.
To successfully complete your mission, you will be:
Having a deep understanding of the whole SEPHORA IT and business environment and organization locally and in Europe,
Contributing to IT regional continuous improvement, innovations, processes to support growth,
Ensuring the day-to-day run and support with the right level of responsiveness.
Building and working in a very close partnership with D-commerce and Omni retail teams
Travels could be required.
Area of knowledge
A very good understanding of IT and Business challenges within a digital and omni-channel environment,
Familiar with IT tools (Jira, Confluence, ServiceNow, Fresh Service) and framework (design, build, testing, deployment, and support),
Understanding of web services/APIs, interfaces, data flow, jobs scheduling and technical architectures,
Knowledge on retail and digital customer experience and end to end touchpoints (browsing, logistics, last mile…),
Thorough understanding and knowledge of omni retail operations and processes.
Key accountabilities
Help to bring the required support to the Digital Solutions Manager: business needs identification, business and technical requirements formalization
Ensure a transversal L1 and L2 IT applicative support on the whole Digital ecosystems: Qualification, dispatch, and follow-up,
Coordinate the 3rd level of support with local and EU vendors/partners and monitor and follow-up the IT backlogs through KPIs/dashboard,
Help to improve the proactive monitoring to increase IT efficiency and productivity,
Skills, Experience and Personality
You have proven sense of service within an agile IT organization in an international and multicultural environment. You should:
Have a global understanding of Retail and distribution activities, related processes, and IT ecosystems. You’re able to understand how they work together. You’re able to get the big picture and global understanding of the Digital projects on which you contribute, as well as operationally, to support, implement, and coordinate activities,
Be Up-to-date knowledge of IT and software trends,
Be Self-starter, ability to take a topic and drive it to deliver business value,
Be flexible and open to changes,
Have the ability to analyze, synthesize and report,
Have the capability to work as a reliable IT business partner, rather than just a technical support function and delight our end users.
Be problem solving oriented and be a strong customer service ethos.
Be comfortable with a matrix organization,
Have a good communication as well as ability to quickly establish good working relationships with the end-users,
Have the ability to work to deadlines and under pressure.
Have around 3+ years’ experience, ideally in an Omni Retail company,
Be fluent in English,
Have bachelor’s degree or equivalent,
Arabic and French are real plus,
Most importantly, She/he needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP) with a passion for people and making a difference. She/he need to have excellent authentic communication and influencing skills and be energized by working in a fast paced, dynamic environment.
DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!
https://jobs.sephora.com/MiddleEast/job/DUBAI-Digital-Solutions-Executive/984506155/?feedId=178800&utm_source=LinkedInJobPostings&utm_campaign=sephora_mediaNOTE: ATS-friendly CV is COMPULSORY!
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