Officer, Customer Service (FADES), First Abu Dhabi Bank, Abu Dhabi, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

Core Responsibilities

Actively sell/cross-sell asset and liability products to new and existing customers

Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit

Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.) 

Encourage customers to build their balances with the bank in order to migrate to higher customer programs

Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres

Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels

Attract new customers to branch through personal relations and existing customer referrals 

Respond to call center regarding customer inquiries forwarded 

Meet individual sales targets

Participate in and potentially lead daily retail sales team meetings

Online & Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout online demonstration and assist with mobile app demo and customer download

NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.    

Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings

Qualifications

High School graduated  

2 years’ relevant experience in banking sector.

Familiarity with bank products, customer experience and related policies and procedures

DETAILS TO REGISTER FOR THIS JOB:

https://jobs.smartrecruiters.com/FirstAbuDhabiBank/743999964329153-officer-customer-service-fades-

Also, Copy-Paste Your CV in the Comments section.



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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


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HR executive, Chanel, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Reporting to the HR Business Partner, your first role will be to support the operational activity for the 3 activities at the office (Fashion, Fragrances & Beauty, and Watches & Fine Jewelry) and the Corporate Functions. And you will contribute to the Talent Development management for the Market.

 

Your main responsibilities are :

 

 -HR management for all short-term contracts at the office :

Support daily the teams and managers for this population on all different HR topics

Provide advice and coaching to employees

Ensure the recruitment, induction, onboarding  and follow-up

Animate and follow the Interns & VIE Community through events and support adapted

Support them in their development and the next steps

Manage the logistics for their arrival: Flight tickets and hotel\appartments booking

 

-Learning management for Middle East Market (Office & Retail population) :

Support in the deployment of the Training Plan

Update the monthly training reporting

Organization and follow-up of learning sessions (training, masterclass, workshops, journey…)

Manage the training logistics ( booking hotels, boardrooms, and catering)

Manage invitations and training evaluation

Looking for new local training providers in line with business needs

Following the budget with the HRBP and the Finance Team

 

-Schools Partnership:

Implementation and coordination of partnerships and actions with schools – and universities in the Region

Organize Campus Days with target schools 

Participation in local Career fairs

 

And globally, we will participate in the development and implementation of major transversal HR Development programs for Office and Retail.

  

Who we are looking for :

 

You have a first experience as an HR executive in an international company and more specifically in recruitment. An experience in Learning- People Development would be an advantage.

You have excellent relations and communication skills as well as a real sense of service. You can lead different topics and projects with passion and enthusiasm. You are very well-organized and rigorous.

You are at ease with figures and like human relations. You are creative and like to work in a project way. Your analytic skills, your capacity to structure ideas, and your ability to take initiative will be key to success in this position.

 

English and MS Office pack (Excel, Word, Forms etc.) are a must.

DETAILS TO REGISTER FOR THIS JOB:

https://cc.wd3.myworkdayjobs.com/en-US/ChanelCareers/job/Duba/HR-executive_JOBREQ00087864-1

Also, Copy-Paste Your CV in the Comments section.



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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼

SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼

Call Center Advisor, DHL Worldwide Express (Dubai) LLC, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice - ranked consistently as Great Place To Work in the UAE for 9 consecutive years!

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

 

ABOUT THE ROLE

The job holder will be responsible for answering customer calls and inquiries, ensure customers’ bookings and traces are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value added services.

 

YOUR TASKS 

To accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications

Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.

Identify potential for selling additional services and products (e.g. Insurance, time definite delivery, packaging, account facilities, etc.) during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL.  This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections or reservations (if any) and closing the transaction by successfully securing their purchase of the offered services.

To effectively respond to all customer enquiries regarding DHL’s services, by consistently and confidently providing customers with accurate information on prices, transit times, customs paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays), straight forward account and sales questions. To lodge a trace when necessary ensuring that the customer receives service from Customer care regarding their issue.

Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ expectations without compromising DHL’s position by over-committing to customers , or being unrealistic in what is offered.

 

 

 

YOUR PROFILE

Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone.

Excellent interpersonal skills and relates well with a wide range of people/customers

Demonstrated excellent attention to detail

The Arabic Language is distinct Advantage 

Demonstrated ability to work effectively as part of a busy team

Proficient computer skills

Ability to work flexible rostered hours, including scheduled breaks

Working knowledge of Microsoft Office

Tolerance for stress in a fast paced working environment

Previous call centre experience is preferred.

A minimum of grade 10 schooling or equivalent is required but a high school certificate is preferred

 

 

Posting Legal Entity DHL Worldwide Express (Dubai) LLC

DETAILS TO REGISTER FOR THIS JOB:

https://dhlexpress.taleo.net/careersection/startseite/jobdetail.ftl?job=240010A&lang=en

Also, Copy-Paste Your CV in the Comments section.



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Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

...And, you'll keep wondering why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV:

https://www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


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What's the most IMPORTANT thing you should read about a CV Writing Service?

Client Satisfaction Reviews, right?

You'll get a fair idea whether to purchase that service or not.

Read the recommendations our customers have written on my LinkedIn profile.

Click the LinkedIn banner below and then scroll down to the Recommendations section.

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html


Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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