Martech Manager, Careem, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

 

About the team

Careem CRM & Martech team is on a mission to provide the right communication to the right customers at the right time. As a key part of the growth lever, we enable teams to plan and deliver the right offers and achieve scalable growth. We provide the ideal nurturing and challenging environment to achieve our ambitious goals. We support psychological safety and ensure that every team member works in the most productive environment. 

What you'll do

We are looking for an experienced Martech Specialist who will be responsible for supporting the Careem businesses to deliver impactful campaigns by driving initiatives around personalization, automation  and content enrichment . This role will work closely with internal and cross-functional teams across global markets to assess, plan and execute the engagement marketing strategy via outbound [email, push, sms, webhooks, digital, etc] and OnApp Marketing channels. 

Optimize performance of outbound marketing channels (Push, WhatsApp, eMail, WhatsApp etc) 

Manage experimentation roadmap to test and scale new features/construct geared towards increasing impact of CRM initiatives

Support in driving usage of gamification construct across CRM channels

Lead Martech projects requiring API integration with external technology partners and inhouse platforms to drive additional marketing use cases

Collaborate with data team to set-up data pipeline required to track content performance across all all CRM channels

Lead initiative on CRM Analytics to monitor health of CRM channels and provide recommendation

Leverage automation for reducing manual intervention and optimize content operations

Collaborate with engineering and product teams to ensure events and customer attributes are accurately configured

Support CRM team setting up complex campaigns and troubleshooting campaign issues

What you'll need

2-5 years experience of working in similar role

 Exposure of working with CRM platform like Braze, Moengage, Clevertap etc

Proficient with email coding (responsive design - HTML, CSS, Shopify Liquid) languages

Exposure of working with Python, Javascript and SQL

Experience of creating Restful API to communicate between internal micro services and external tools

Familiarity with design tools such as Sketch or Figma is good to have

Experience of creating dashboards using tools similar to Tableau/Power BI are good to have

 

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

Work and learn from great minds by joining a community of inspiring colleagues.

Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.

Explore new opportunities to learn and grow every day.

Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.

Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.

DETAILS TO REGISTER FOR THIS JOB:

https://boards.greenhouse.io/careem/jobs/7052953002

Also, Copy-Paste Your CV in the Comments section.



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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


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This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


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Order Manager - Pump Technology, Desmi, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

About DESMI 

As a global leader established in 1834, DESMI has been at the forefront of delivering efficient and innovative pump solutions across multiple sectors. Our commitment to quality and customer service is reflected in our expansive global presence and diverse product range. Join us in our mission to provide world-class pump solutions and services.

Join Our Team 

DESMI Middle East is looking for a dedicated and detail-oriented Order Manager to oversee our order execution process. This role is crucial in ensuring customer satisfaction and efficient management of orders across various sectors, with a focus on pump technology.

Key Responsibilities

Manage and own the order process from confirmation to the start of the warranty period, focusing on low-complexity projects.

Generate and handle proforma invoices and order confirmations.

Prepare and distribute order-related documentation to customers.

Address commercial and technical changes, including strategies for delay mitigation.

Ensure timely submission of necessary documentation, such as certificates and instructions.

Conduct internal training and education on order management processes.

Assist in warranty and spare part sales efforts.

Qualifications

Basic technical knowledge of pump products, applicable across various sectors.

Strong commercial understanding and ability to manage multiple orders effectively.

Excellent command of English, both written and spoken.

Cross-cultural understanding, outgoing personality, and a loyal mindset.

Organized, detail-oriented, and capable of working under pressure.

Why Join Us

Be part of a growing, international team in a dynamic organization.

Significant opportunities for personal and professional development.

Play a crucial role in ensuring project success and customer satisfaction.

Application Process

Interested candidates with the above qualifications are encouraged to submit their CV and application through our e-recruitment system by pressing the “apply” button. For any inquiries, feel free to contact the General Manager, Ricky Frampton at rifr@desmi.com or +971502438188.

Application Deadline: December 28, 2023. We process applications continuously and encourage early submissions.

DESMI is a global company specialised in the development and manufacture of pump solutions for marine, industry, oil spill combating, defence & fuel and utility both locally and globally. Our product range supplemented with agency products from other leading, world class manufacturers – is completed by related services such as the design and installation of pump plants, oil spill recovery and after sales service through our network of service centres. The DESMI pumps and systems are sold to more than 100 countries via a network of subsidiaries and distributors on six continents.

DETAILS TO REGISTER FOR THIS JOB:

https://job.desmi.com/REK/Joblist/ShowJobOffer.aspx?dbalias=EposREC_REK&lang=en&jobOfferEntityId=2426&joblistId=1

Also, Copy-Paste Your CV in the Comments section.



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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼

SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼

Call Centre Supervisor, Al Tayer Group, Dubai, UAE

This job is OPEN for ALL Nationalities to Apply, unless otherwise specified.

Read the Job Description carefully, then scroll down for "Details to Register for this Job"...

About Us

 

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

 

About the Role

 

The job is to lead and guide a team of Customer Care Associates to provide continuous, high quality customer service and Delight. The job is to manage all complex and escalated cases, manage queue allocations and daily operation activity.

Customer interaction is across multiple platforms and will have to ensure team consistently meet the customer care and operational KPIs. The call centre is a 24x7 operation and flexibility and full coverage is required especially during peak trading periods.

 

What You’ll Be Doing

 

Strategic Roles & Responsibilities

·         Measures team performance to meet Service Level Agreements and targets are achieved on all KPIs

·         Drive tangible revenue through sales achieved by the team, and intangible revenue through retention and satisfaction achieved through service

 

Functional Roles & Responsibilities

·         Strong customer focus and willingness to promote and lead service excellence within the team

·        Organise daily team tasks based on business priorities and Service Level Agreements. Maintains and monitors call and email inflow, social, live chat, WhatsApp, NPS, Amber and Youfirst

·        Aim of a first time resolution on all queries ensuring the best Customer Care experience is given. Manage escalated and complex customer cases to ensure resolved with customer satisfaction.

·         Lead and motivate the team on a daily basis to respond to all contacts inline with company values and culture

·         Ensures the team accurately classifies all activities in the contact management system and assists the Assistant Manager with the weekly report

·         Monitor and manage the customer care advisor's performance in a timely manner to ensure team productivity levels meet the business needs

·         Proactively identifying issues and be able to develop and action solutions swiftly

 

People Management Roles and Responsibilities

·         Provide guidance and coaching on a regular basis with one to one conversations

·         Performance manage through regular coaching and annual performance review

·         Provide positive reinforcement environment

·         Constructive approach to giving feedback and ideas to improve the customer experience

 

About You

 

Education/Certification and Continued Education

·         Secondary School education

 

Years of Experience

·         2-3 years in a customer focused environment leading others

 

 

Knowledge and Skills

·         Proven managing others experience ideally in a call centre environment

·         Demonstrable experience of managing multiple workflows to a set of targeted KPI’s

·         Strong customer focus and willingness to promote service excellence within the team

·         Used to working in a high volume, fast paced, ever changing environment

·         Self-motivated, flexible and able to adapt to changing circumstances

·         System knowledge – Magento and Salesforce an advantage

 

DETAILS TO REGISTER FOR THIS JOB:

https://altayer.referrals.selectminds.com/jobs/call-centre-supervisor-2817

Also, Copy-Paste Your CV in the Comments section.



Applied For Many Jobs, But Didn't Get Any Interview Calls? Apply For This Job Using a Branded AI-compliant ATS-Friendly CV from Dubai-Forever.Com.





What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

...And, you'll keep wondering why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV:

https://www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼


What's the most IMPORTANT thing you should read about a CV Writing Service?

Client Satisfaction Reviews, right?

You'll get a fair idea whether to purchase that service or not.

Read the recommendations our customers have written on my LinkedIn profile.

Click the LinkedIn banner below and then scroll down to the Recommendations section.

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html


Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


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Want CV Samples & Templates for FREE?

Click on the CV's below to begin:





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Join the Fastest Growing Jobs Group on LinkedIn:





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Join the Middle East's Best Job Groups on Whatsapp:





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Join our Telegram Group:





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Submit your CV here, as well:





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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will be those of the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this website and our Whatsapp groups for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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