Senior Client Advisor, Panerai, Dubai, UAE

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Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997.

Today, the Maison advances through cutting-edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

Position Title:

Senior Client Advisor

Department:

Retail

Reports to:

Boutique Manager

Direct reports:

none

 

 

Mission (purpose of the job)

 

A passionate, dynamic sales associate to join a professional & exciting team in Dubai, UAE. He / She will be responsible for promoting the brand image and meet or exceed the monthly sales objective, while following all the steps of the sales process and offer an exclusive customer experience in line with the brand guidelines. The sales Associate will be reporting to the Panerai Boutique Manager

Main Responsibilities

 

SALES

 

Boutique sales: meet & exceed budget
Private viewing with VIP clients
Receiving new products – checking & tagging
Handling discount or gratuity requests or other sales actions in the context of the policy defined by the Brand and Finance department
 

ATMOSPHERE

 

Exterior: display windows, lighting, brand name, etc.
Interior: Point of sale Material, publishing material,  Boutique Furniture, lighting, furniture, brand name logo and visuals, catalogues, sales accessories, etc.,
 

INVENTORY

 

Monthly stock taking of all items in the boutique
Consistency with procedures and continuous checking.
Participating in stock replenishment request
 

PROCEDURES & REPORTING

 

Cash & Invoicing
Store opening & closing responsibilities as required
Follow security procedures in the boutique as per brand and group policies
NSI Entries (invoices + transfers)
Timely sales reporting
Repair documentations
 

CUSTOMER RELATIONSHIP MANAGEMENT

 

Brand Ambassador attitude to be demonstrated internally and externally
After Sales Service: providing a high level of follow on repairs in coordination with Head office and Richemont Customer service Centre.
CRM:
Participate efficiently in all CRM activities (daily activities and punctual campaign/programs)
Database maintenance and growth, in line with KPI’s: building & maintain a long term relationship with existing & new clients
 

Profile

 

Proven Experience in a luxury service oriented environment
Excellent organization, presentation and communication skills
Customer focused: strong understanding of service and customer priorities
Strong attention to detail with the ability to handle multiple task simultaneously
Excellent presentation, oral and written communication skills 
Reliable, level headed and honest
Computer skills
Fluent in English, with a second language advantageous
 

 

This job description should not be considered exhaustive of the duties performed by the person serving in this role

and could be subject to review


DETAILS TO REGISTER FOR THIS JOB:

https://jobs.richemont.com/Officine-Panerai/job/Dubai-Senior-Client-Advisor-DU/941581501/




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Senior Executive – Field Service (Africa and Middle East), Manpower Group, Dubai, UAE

Read the Job Description carefully, then scroll down for details to register for this job...

Our client is a leading Automotive company in the UAE and we are looking for a Senior Executive (Field Service)
Job Description Senior Executive – Field Service (Africa and Middle East)

Reporting to Manager- Field Service,
 key job responsibilities of Senior executive will be:
• Service Planning: - To implement the service plan and sustain continuous business growth. Establish service business intelligence and tracking for Service plan implementation at distributor.
 • Service Product Offerings: - Support distributor to implement attractive service product offering (Contracts/ Ex. Warranty/other customized) schemes that are competitive and attractive to our customers in the private, corporate, fleet sector. Support to enhance the penetration ratio at the assigned territory
• Customer Retention: - To improve Customer retention through development of service’s offers & accessories proactively by anticipating the changing customer needs and demands based on vehicle age • Service KPI Management: - Ensure communication with distributors and set specific service KPI targets on yearly basis and track the performance and rotate improvement plans
• Service Cost / Pricing: Service cost / pricing study, summarize and support distributor to ensure cost competitiveness in the respective market
• Service Marketing – Plan effective service Marketing campaigns. Plan seasonal and customized targeted campaigns based on the market situation and customer need trend study in each market
• CRM - To develop, implement and improve CRM / BDC activities to enhance service promotion activities at distributor
• Dealer clinics/Operations audits – Dealer visits to suggest and implement changes required to achieve higher dealer standards and customer satisfaction.
  • Support Manager in all aspect of Service planning and business development activities

 Job Location: DUBAI
Experience and Skills • 3 – 5yrs experience in automotive industry with hardcore role in service planning and business development
• Background must be well-rounded in the areas of service development, distributor business management and analysis
• Ability to conduct detailed analysis and knowledgeable in evaluation of distributor KPI’s and daily operational controls
• Ability to develop service product offerings to meet changing customer needs
 • Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment


DETAILS TO REGISTER FOR THIS JOB:

https://www.manpowergroup.ae/job/senior-executive-field-service-africa-and-middle-east-1?source=glassdoor.com




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Brand Portfolio Executive, Philip Morris International, Dubai, UAE

Read the Job Description carefully, then scroll down for details to register for this job...


Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Philip Morris Management Services Middle East Ltd. are looking for a qualified Brand Portfolio Executive to join the Marketing team in the GCC Cluster, based in Dubai.

As a Brand Portfolio Executive, you will have the opportunity to contribute to establishing our Smoke-Free products as an experience brand across the GCC markets by delivering locally relevant and engaging omni-channel communication campaigns and compelling brand content that will drive brand awareness, consideration, intent to purchase and loyalty, resulting in sales and market share growth and a sustained emotional connection with consumers.

Your ‘day to day’

• Lead on content creation for assigned projects through the localization/ transcreation of messages, toolboxes and initiatives.
• Align on communication plan and scope with key stakeholders, briefing external or internal agencies and managing project timelines, budget and requirements to ensure quality and timely delivery.
• Create detailed, visual, content briefs for assets across different channels (Web, CRM, Social, Paid Media etc.)
• Ensure that all developed materials and implemented activities are fully in line with local regulations and PMI marketing code, by seeking advice from Legal and External Affairs departments, as well as submitting and receiving necessary approvals for all developed plans prior to implementation
• Leverage on market data and consumer insights to localize content themes/topics that resonate with local target audiences and execute a plan to educate consumers to critical behaviour changes.

Minimum Requirements

• You have University degree in Business Administration/Marketing; MBA is a plus
• You have 3-5 years of B2C brand marketing experience on the brand side or in a content development role within a creative/ media agency, e-commerce, or social media companies
• Digital experience with an omni-channel marketing approach (Social Media, Web, CRM, Paid Media). Strong understanding of digital platforms & tools is an asset
• Strong understanding of and passion for brand marketing and communication
• Excellent planning and project management skills, experience working in multi-disciplinary cross-functional project teams
• Strong analytical skills, problem solving capabilities and data-driven thinking
• Content creation and toolkit development experience is an asset
• Fast learner, curious and outward looking
• Exceptional collaboration and communication skills and experience working in lean, agile, test & learn environments, where continuous improvement is the norm
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Excellent command of English (both written and spoken). Arabic is an asset.

What we offer

Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to deliver a smoke-free future.


DETAILS TO REGISTER FOR THIS JOB:

https://pmi.avature.net/en_US/ExternalCareers/JobDetail/United-Arab-Emirates-Brand-Portfolio-Executive/71052




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