About Carrier
At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.
Join us and we can make a difference together.
About the role
Established Warranty Administration professional. Administers and provides for proper contract and warranty fulfillment. Reviews estimates, advises customers on basic contractual rights, analyzes data, and develops simple bids and reports related to service contracts and product warranties.
Main tasks
Develop introduce and govern the warranty process within AFS BU.
Warranty & Claims management AFS globally.
Coordinate product, projects and labor warranty & claims to manage the lifecycle from the date of invoicing.
Develop and maintain procedures (std work) for warranty management.
1st line customer technical services to gather warranty issues and map out against requirements
Requirements
As a minimum you must have:
BSc in electrical engineering or similar (relevant experience may compensate)
Product knowledge of relevant AFS delivered systems.
Fluent (both oral and in writing) in English
Customer relationship experience
AFS Business Experience
Responsibilities
As a Technical Service & Warranty Engineer, you’ll be responsible for:
Warranty management in AFS according to the approved Std Work.
Prioritize and coordinate the customer request for service with the available network of service engineers, agents/distributors, and external and regional offices.
Knowledge of all Service Supplier Agreements, and Customer agreements in order to ensure correct handling and invoicing.
Maintain and manage valid Service Agreements
Maintain and manage all contracts to define the warranty, bank guarantees and certificates of completion
Issue final warranty certificates against projects and introduce customers to aftermarket service solutions.
Issue Purchase Orders to Service Suppliers
Prepare Invoice details for Service Administrator
Financial Authority according to the “Approval Matrix”
Customer care by providing high-quality onboard services “worldwide”.
Coordination with service coordinators, service engineers, and factory to ensure warranty issues are managed efficiently
Environment, health and safety requirements
Contribute that all work carried out by own service engineers and/or subcontractors do not cause any harm to people or the environment.
Ensure understanding Autronica EHS Policies, Standards and Cardinal Rules and that Job Safety Analyses have carried out prior to execution of safety critical tasks.
Immediately report any incidents or near-misses.
Communicate EHS issues to employees periodically and maintain a high level of EHS awareness
Quality management requirements
Understand the Autronica quality and ethical policies and standards.
Follow Autronica standards and AFSDivision standard work procedures.
Have a focus on continuous improvement and utilizes the ACE-tools efficiently. Contribute to motivate team members to propose improvement suggestions and follow up with them on implementation.
Immediately report any quality deviations.
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
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