We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.
The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customer.
Summary:
This role is to support and maintain Nextcare‘s systems and infrastructure while ensuring a proper service delivery , resiliency, and continuity of the IT services hosted on premise and on the cloud.
Main Tasks:
Ensure alignment of business expectations and IT service delivery
Ensure availability of the services within the agreed and acceptable service levels
Ensure business continuity and high availability of all critical IT components
Responsible for the design and implementation of the IT infrastructure services
Responsible for day-to-day administration and reporting of the IT services
Responsible for general health, maintenance, and support of the infrastructure components
Contribute to the infrastructure deployments, enhancements and documentation
Respond to escalated service incidents and requests using email, phone, and web
Coordinate with other teams where IT service support is request
Provide advice and information regarding the infrastructure as best practices
Produce written designs and documentation regarding proposed or actual deployments
Minimum Requirements:
• Education: University degree in computer science or other relevant discipline
• Experience: 5+ years in IT service management and system administration
• Certifications: Cloud, Operating system management, virtualization, Network and system administration
• Legally permitted to work in the country of operations.
• Physically fit to carry out duties
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