ROLE SUMMARY
The Order to Cash Collections and Credit Manager will form part of a virtual global O2C Collections team reporting under the Global O2C Collections Director. The successful candidate will be responsible for the day-to-day performance of the team in effectively and efficiently executing activities such as Customer Collections and dunning, customer account management, query and dispute management. Completion of these activities will ensure that GBS continue to support the achievement of working capital objectives and Leadership amongst other key stakeholders will have access to timely, accurate, and complete Order to Cash information. The successful candidate will receive the benefit of working for a stable and very well-established international corporation with a sonorous name and highly established organizational culture. All our colleagues become an important part of our international, friendly and dynamic team.
ROLE RESPONSIBILITIES
These responsibilities include but are not limited to the following:
Close follow up over distributers and governmental collections and ensuring timely payment of invoices in coordination with the LSP/collection team
Monitoring credit limits and appropriate level of inventory with customers
Taking a proactive role in managing debts of company debtors (timely availability of signed contract, clear backlog of all pending docs. & Support docs. for new tenders)
Ensuring appropriate security in place to mitigate AR risk- SBLC’s and credit insurance
Supervising the processing of all debit notes and timely issuance of credit notes. Face to face meeting with distributors at least once in a quarter
Timely close-out of bank guarantees & arrange new ones. Support cash flow forecasting and Inter-company payments
Work with financial and risk controllers to ensure viability of order processing, invoicing, collections SOP, processing accrual and addressing risks
Close cooperation with commercial team and customer service team in regard of the documentation’s maintenance and availability
Responsible for the successful execution of day-to day operations ensuring activities such as Customer collections, Dunning, Customer account mgt, query and dispute mgt are performed to a high standard of operational excellence, established service level agreements are met, and adhering to defined GBS process and control requirements.
Ensure the appropriate oversight and measurement of activities through standard operational performance reporting to ensure identified performance targets including internal and external benchmarks are achieved, identifying recommendations for action and improvement.
Ensure escalations are managed and resolved in a timely manner ensuring appropriate management oversight where necessary.
Proactively ensure hand-offs to supporting teams are timely and clearly communicated as part of a virtual global Collections team i.e. Other regional hubs for Collections, Cash application, Credit Risk COE, G2N etc.
Ensure work instructions, training documentation and other process related documents are maintained and updated in a timely manner.
Support the delivery of E2E value realization initiatives including the optimization of processes through standardization, process improvement and technology.
Provide support to the Collections Leadership in the execution of day-to-day operations and delegated activities.
Coach and develop team members on technical and business issues, ensuring effective and efficient use of resources and competencies, strengthening the team’s credibility as business partner.
Participate in GBS Order-to-Cash global initiatives including transformational projects as needed, as a subject matter expert for the area.
Support management in cultivating a strong GBS culture based on core Pfizer values, talent management and talent development across all O2C colleagues based within their own regional hub location, both direct and indirect reports.
Ensure strong commitment to the control environment through training and review to meet all control and compliance requirements including the support of periodic PC control performance and internal/external audit.
QUALIFICATIONS
Indicate qualifications that are job related, consistent with business necessity and necessary for the performance of an essential function of this role including: education/licenses/certifications, relevant experience (where legally permissible), technical and/or other job-related skills.
Education and Experience
Degree in Finance or Economics or Accounting preferred
Minimum 3 years experience in Accounts Receivable and/or other order to cash related experience required.
Ability to lead and motivate others without express authority
Demonstrated ability to grow and develop colleagues.
Demonstrated self-starter with the ability to manage projects, set objectives
Strong verbal and written communication skills.
Business English language skills (written and verbal) required
Strong business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas
Experience with financial shared services preferred.
Technical Skills Requirements
Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required.
Ability to analyse movements/changes in data outputs in the context of customer/ledger performance.
SAP ERP system experience preferred including FSCM Collections Mgt and Dispute Mgt.
Strong understanding of O2C control performance and related SOP’s.
Work Location Assignment: Flexible
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Finance & Accounting
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