Accounts Receivable Specialist, Vista Global, Dubai, UAE

Job Profile
Vista Global, the global business aviation group, integrates a unique portfolio of companies offering asset-light services to cover all aspects of business aviation, through its brands including VistaJet, XO and more.

 

The Accounts Receivable Specialist will work alongside our Program and on occasion On Demand sales teams to manage accurate and timely processing of invoices.  This role will also manage the outstanding balances due from our clients and brokers.

Your Responsibilities
 Reviewing flight activity on a daily basis, checking that all details are correct and working with our Operations Team to ensure accuracy of coding, cost and sales values, and categorisation of flying;
Assist the Credit Supervisor with ensuring that all funds are collected, accounts are reconciled, and queries resolved for top level client accounts;
Identifying and recommending opportunities for improvement in existing procedures and processes consistent with company policies and procedures;
Building and maintaining relationships with clients and internal stakeholders, facilitating greater efficiency with invoicing, client payments and query resolutions;
Continually assess all accounts to minimize client’s exposure in terms of debt versus deposit;
Investigate, manage, and resolve all disputes quickly and efficiently in-order-to collect funds;
Ensuring that customers pay amounts owed to the company by the due date using a variety of payment methods;
Facilitating payment and repayment plans with customers that are in default of payment terms and initiating legal proceedings if necessary;
Producing accurate customer invoices, ensuring alignment with the customer contract and any special terms (including the correct application of hours and rates);
Calculating and adding any additional charges or notes to the invoices;
Working with the Program Sales Team to review and approve any unusual invoices before sending to customers;
Ensuring that all customer balances for cash and hours flown are maintained and accurate, incorporating cash receipts and invoices;
Monitoring customer balances, incorporating flights not yet billed and informing Customer Services when a customer nears the minimum balance required to continue flying;
Generate and send out customer statement, sending initial chaser emails as required;
Responding to customer queries regarding invoices and working with Sales to resolve issues as required;
Creating reports on flying activity and other statistics;
Reporting/rectifying differences between estimated and actual billing.
Required Skills, Qualifications, and Experience
Approximately 3-5 years’ experience gained in a similar accounting role;
Advanced Excel knowledge;
A self-starter who demonstrates high commitment to the role and to the team;
Ability to meet deadlines and work under pressure;
Demonstrates strong project ownership;
Strong negotiation skills;
Impeccable attention to detail;
SAP experience desired but not essential.




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Front Desk Agent, Aparthotel Adagio, Dubai, UAE

Front Desk Agent
 - (23004540)
Description
 
The Role:

The Front Desk Agent will be dynamic and efficient to serve all guests with a professional, warm and positive attitude. She/he will be the main actor in the check in and check out process, and will be available to provide assistance to all guests.
The schedule of the Front Desk Agent will rotate 24 hours a day.
Takes reservations over the email, phone, by fax or internet, and handles all associated operations.
Increases and optimises room sales in line with the brand and hotel's sales policy.
Key Deliverables and Responsibilities:

Planning & Organizing:

The Front Desk Agent will be very often the first person that a guest will come to see to look for a service or assistance. The greeting and attitude of the Front Desk Agent will influence a lot the opinion that the guest will have of the overall hotel.
Being at the service of the guest, the first task of the Front Desk Agent is to be available at any time for the guest. Greeting with a smile, a warm & positive attitude are essential. The guest has to feel expected and welcome at any time.
Adheres to the reporting requirement of the Front Office as outlined by the Rooms Division Manager.
Knows the hotel’s facilities and services well and takes every opportunity to promote them to all the guests.
Knows the cities’ main landmarks and attractions. 
Respects and applies the hotel and brand's pricing policies.
Implements the Revenue Management policy.
Operations:

Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go. He/she is pro-active in assisting all the guests.
In the scope of the Front Office, is able to accommodate all the guest’s requests.
Contributes to guests' sense of wellbeing, establishing a lasting and trusting relationship.
Handles guests' requests for information and provides answers; puts them in contact with the appropriate Heartist if necessary.
Thanks to his/her special relationship with guests, provides comprehensive personal information on them (customer profile).
Handles any customer problems as required.
C/I & C/O: The Front Office Agent will ensure that all C/I and C/O are made in line with the standards established. She/he will be especially attentive on the audit, immigration & guest history issues. She/he will then ensure that the operations handled by her/his own are fully completed and correct.
Executive Bookings & VIP: The Front Desk Agent will be attentive that each VIP guest or Executive booking is ushered immediately.
Guest requests follow up: The Front Desk Agent will be ready to help the guest with any request.
Handover: At end of shift, the Front Desk Agent will clear her/his station and do a full and detailed handover with the following shift. She/he will check in details that her/his cashier report is correct, with all the backups attached.
Selling / Up-selling: The Front Desk Agent will take every opportunity to sell the hotel facilities and services to the guests.
Privacy: The Front Desk Agent will be attentive to respect the privacy/confidentiality of all the hotel guests.
Monitors movements in the hotel lobby with discretion.
Ensures that the lobby remains clean.
Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
Transforms a request for information into a potential reservation as soon as there is an opportunity.
Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer.
Counters any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior.
Handles reservations by applying the various step-by-step processes defined by the brand ("Reser-Vision")
Enters reservation details precisely and correctly using Opera and ResaWEB.
Ensures that information is passed on to the people concerned.
Confirms the reservation; takes care over written communication.
Handles the No Show & Late cancellation report on daily basis and apply charges when applicable.
Process all the non-refundable deposits and post charges into the PMS.
Review Booking.com early departure on daily basis and do the proper adjustment on the extranet.
Rapidly identifies the new customer and modifies the sales pitch accordingly.
Suggests other Accor hotels to customers if the hotel is full.
Administration:

Immigration records:

The Front Desk Agent will ensure that all the guests who checked in during her/his shift are fully recorded the same day on the accurate immigration reports (CID as per UAE law).
Replenishes Front Office supplies like stationery used for the operations as often as required and that the circuits of operations are followed strictly.
Reports quickly any problem or question to her/his supervisor. The Front Desk Agent will read the reception logbook at the beginning of shift, follow up and keep it updated during his/her shift.
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

Ensure proper care of all equipment and furniture entrusted for Heartists use.
Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Planet 21 program (saving energy, recycling, sorting waste etc).
Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
Does not disclose any financial information or any other information of the Accor Hotels.
 

 
Primary Location: Asia-AE-Dubai
Work Locations: Aparthotel Adagio Dubai Deira Aparthotel Adagio Dubai Deira Afra Plaza Al Khaleej Road 1  DUBAI 15472
Job: Front Office/Welcome
Organization: United Arab Emirates
Job Type:Permanent
Job Level:Non - Management
Schedule:Full-time
Job Posting: Feb 28, 2023, 6:06:08 PM




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Managing Director, AE Recruitment, Dubai, UAE

An amazing opportunity to work with a well-known, award winning International Interior Design firm. They are looking for a Managing Director with a minimum of 7 years’ director experience to be based in their Dubai office.

We're looking for someone who is highly experienced within the Interior Design and Architectural industry. The role will include developing and executing business strategies to achieve short and long-term goals, reporting to the board, providing market insights and strategic advice and developing and implementing business plans to improve cost-efficiency. Maintaining positive and trust-based relations with business partners, shareholders, and authorities. Overseeing the company's business operations, financial performance, investments, and ventures.  Supervising, guiding, and delegating executives in their duties. Ensuring company policies and legal guidelines are clearly communicated. Assessing, managing, and resolving problematic developments and situations. Building and enhancing the company's public profile at events, speaking engagements, etc. Increase overall revenue



Requirements
BSc/BA in Business or relevant field
Master's degree preferred.
Good Level of English 
7 years + as MD or similar
Experience in developing and implementing strategic and business plans
Excellent communication, negotiation, and presentation skills
Strong analytical, critical thinking, and problem-solving skills
Able to excel in high-pressure situations
Excellent organizational and leadership skills.


Benefits
45,000 AED
Flights
Healthcare





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