Overview:
The HR Generalist is responsible for providing first-class Human Resources support to employees of InterSystems Middle East, for all employee lifecycle processes (onboarding, training & development, benefits administration, performance & assessment, employee engagement, statutory compliance, well-being, etc...) promoting a healthy and engaging work environment focused on excellence. Key responsibilities include ensuring efficiency of HR workflows and processes, ensuring accuracy of HR data and relevant documentation and providing advisory support to employees and managers regarding benefits and policies (among others).
You will report to the HR Manager and work closely with our international HR team to ensure proper workflow and to collaborate on projects.
Main responsibilities:
Manage and support the full HR cycle, including but not limited to on-boarding, off-boarding, absence management, probationary periods, employee queries, maternity and paternity requests etc.
Prepare and administer all employee offer letters, employment contracts and contract changes.
Implement all required administration, policies, procedures and communication for the employee lifecycle including accurate and timely maintenance of all HR systems and records.
Manage daily HR-related activities and administrative processes, providing guidance and assistance to employees and managers regarding HR policies, processes and good practices.
Responsible for processing and carrying out all transactions related to visas’ s liaising with various Government Departments, including employment visas, regional and international business and tourist visas.
Manage benefits’ offering, fostering long-term relationships with benefits providers and ensuring effective communication on the benefits offered. Ensure all benefit schemes/services are administered correctly and all required records are maintained.
Support the delivery of core reward processes including annual salary review, job evaluation/job matching and benchmarking exercises. Prepare and review data as required.
Produce other data analysis, reporting and presentations as required.
Assist with soft skills training needs identification, search for adequate providers and coordinate trainings and measurement of impact
Assist managers and employees with the performance appraisal process
Coordinate activities that help promote a positive and healthy work climate
Support managers with HR transactions in our systems (transfers, leaves of absence, terminations, etc.) to ensure correct data and timely approval
Ensure that HR data is updated and accurate
Maintain up to date knowledge of employment law and compliance requirements.
Work in collaboration with the regional HRIS Specialist to collate and manipulate data ready for presentation to senior management.
Continually review and assess in order to improve, streamline and enhance accuracy and process improvement.
Provide flexible coverage to HR colleagues during periods of absence.
Undertake ad hoc requests and HR project work as required by the HR Manager and Director of Human Resources.
Key Attributes
Drive: The desire to succeed, willingness to go the extra mile, passion for results
Decision making and judgement: Identifies critical factors to consider when makings decisions; prioritises tasks and goals appropriately; effectively assesses risks and returns; can make considered decisions on less-than-perfect information.
Communication and influence: Is articulate and gives clear, concise, and focused answers to questions; explains opinions and positions respectfully; uses empathy to persuade others; keeps key people informed; ability to communicate with diverse audiences; ability to facilitate. Is friendly, personable and engaging. Identifies the most appropriate form of communication.
Teamwork and collaboration: Ability to collaborate effectively with people of comparable talents and different strengths; willing to pitch in and do the mundane things that need to be done; treats people at all levels and within all roles with respect.
Efficiency and attention to detail: Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy.
Adaptability: Ability to handle changes in direction and work priorities with ease, not set in their ways, enjoys a new challenge, accepts ambiguity and works effectively with all kinds of people at all levels. Is positive and level-headed under pressure; adaptable.
Continuous improvement: Displays a hunger for continuous improvement including personal development, and team workflow and systems, remaining open to mentoring and advice from senior roles. Applies dedication to personal and professional development.
Learning agility: The ability and willingness to learn from experience and then apply that learning to perform successfully in new situations.
Qualifications:
Required:
BSc/BA in Business administration or a HR/CIPD qualification would be advantageous but not essential
Minimum five years’ experience within HR preferably within the IT industry. Currently working at a minimum level of HR Generalist or more senior.
Good knowledge of U.A.E employment/labour laws
Excellent communication skills in English – Arabic is a plus.
Experience with HRIS systems, preferably Workday, and proficiency in Microsoft Office Suite
Excellent attention to details, follow-through and organizational skills
Customer service-oriented attitude
High degree of discretion and professionalism
Strong relationship building and communication skills (oral and written)
Desirable (not required):
Experience/knowledge in Diversity and Inclusion
Previous experience working at an international technology company.
Why you should join us
We are a privately owned stable and successful software company who put customer success at the very centre of our business. As an employee, you will be rewarded for your drive, dedication and attitude, as well as your results. You will be surrounded by bright people who see the big picture, and do what is best for the company and our clients.
As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organisation.
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