Field Service Manager, Energy Industries, ABB, UAE

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as Field Service Manager, will be the part of Process Automation Business Area for Energy Industries division based in Abu Dhabi, UAE. In this role you will be responsible for fronting delivery of contracts which are care / service agreement in nature, ensuring meeting all defined KPIs of such contracts, achieving customer satisfaction and facilitating service growth.

This position reports to
Service Manager, PAEN, UAE Cluster

Your responsibilities
Monitoring contract alignment and managing customer expectations by adhering to contract deliverables, managing costs to maximize value delivered, following change order process and claim management and working towards growing the contract
Implementing approved maintenance plans and programs as directed by the customer in accordance with the contract conditions, tracking, analyzing and improving key maintenance parameters such as asset utilization, cost, schedule compliance, etc
Being familiar with different methods of Root Cause Analysis and able to lead it as a loss management tool or as an incident investigation tool.
Attending maintenance meetings as per customer’s schedule and report progress of maintenance tasks to the customer as per the agreed frequency, achieving sales volume and revenues from existing care contracts and upsell and providing cost effective solutions to the customers and initiating improvement plans as needed
Driving, implementing, reporting and monitoring performance targets as part of the local unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.), managing flow of information to ensure that the support level of maintenance management team and the on-site maintenance teams are aware of relevant requirement on a timely manner to ensure completeness of task within or before the scheduled time
Collaborating with internal cross-functional teams to ensure customer receive proper escalation support on a timely manner, promoting value add service product offerings within care contracts supporting life Cycle Management (LCM).
Cooperates and coordinates activities with other ABB units and teams to harmonize Service activities and to maximize Care Utilization at every opportunity. Ensures the transfer of Service findings to the product/system Local Business Units for improvement of their offering
Supporting implementation of customer service experience program within local division, building sustainable customer relationships to ensure local client growth, satisfaction, and retention together with sales
Supporting sales resources in customer meetings, driving consistent development of processes and practicing based on customer feedback (Net Promoter Score (NPS)), ensuring customer satisfaction issues are registered and responded to by team
Ensuring that group’s and customer’s health, safety and environmental guidelines and directives are understood and implemented to ensure safety of people, managing all required reporting and documentation, ensuring all necessary data has been registered in a timely manner in the system
Monitoring client financial status and reports any changes regarding risk to relevant internal partner teams, identifying and managing potential risks relating to contract agreements across customers/channels and driving health and safety practices in own unit
Your background
Bachelor’s degree – Engineering; Electronics / Electrical
Minimum 8 Years of experience out of which last 4 years should be in the in the field of maintenance / maintenance contract management.
Power Plant/water Plant/Industrial/Oil & Gas Process Domain (one or more) Knowledge is a must.
Experience in GCC market is desirable.
Experience in Similar Multinational Organization like ABB is desirable.
3Knowledge of Contract & Risk Management
User level knowledge of Maximo / SAP is preferred
Experience in GCC market is desirable
Fluency in English language is mandatory
Benefits
Retirement plan
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.
Work model: remote #LI-remote
Work model: hybrid #LI-hybrid
Work model: on site #LI-onsite

Publication ID: AE85123464_E1




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Assistant Human Resources Manager, Holiday Inn, Dubai, UAE

ABOUT US

Travel is a journey. At Holiday Inn & Suites, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty.  We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

The Holiday Inn & Staybridge Suites Dubai Business Bay, a pre-opening cluster of hotels, is looking for an experienced Assistant Human Resources Manager to join their extraordinary team!

Conveniently located in the heart of Dubai’s Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai’s world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay will include 280 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.

YOUR DAY TO DAY

As Assistant Human Resources Manager, you will be responsible for supervising, and coordinating the recruitment and onboarding activity of all employees of the hotel. In addition, you’ll make sure our employees are enabled and empowered through HR programmes in the hotel. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life. 

WHAT WE NEED FROM YOU

It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!

4 years’ related experience in Human Resources, or an equivalent combination of education and experience in related field along with strong leadership abilities and a drive for results and employee satisfaction.

WHAT WE OFFER

We'll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.




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Applicant Tracking System Correct Parsing

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And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

...And, you'll keep wondering why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV:

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Project Manager, Interior Fit-Out, The First Group, Dubai, UAE

Overview
We are a British-owned and internationally acclaimed property developer based in Dubai, UAE. We have earned a reputation as one of the premier private property developers, both locally in Dubai and throughout the region. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

Over the past 12 years, our company has grown its sales and marketing channels throughout the region and globally, with a presence established in Saudi Arabia, Nigeria, Ghana, Russia, Azerbaijan, Turkey and India.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with Award Winning Sales & Marketing Tools, A state of the Art Showroom featuring Dubai’s only Virtual Helicopter Tour and Endorsements from a number of international sporting celebrities.

Job Description
To monitor and supervise the project execution process on site based on approved design and budget within the agreed deadline.
Examine the project program and following up closely with contractor and sub-contractor to ensure smooth construction procedure and handing over.
Conduct quality checks on work carried on and attending all on progress issues and obstacles and come up with solution/enhancement.
Coordinate with contractors, suppliers and consultants and keep The Director updated.
Attend all related progress and technical meetings and draft a weekly report.
Checking of invoices from contractors based on the work done at sites.
Checking on submitted samples and make sure that contractor adhere to approve.
Desired Skill & Expertise
Minimum of 6 years of experience in Fit Out managerial position
BSC degree in Civil Engineering or Architectural
FF&E knowledge is a must
Proficient in Microsoft Word and Excel
Should be able to join us immediately




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