Middle East Jobs, Careers, Vacancies

Load Control Manager (EKAS), Emirates Group, Dubai, UAE

ob Purpose

Managing the overall Load Control and Ramp Operation performance through the development, monitor, measurement and improvement of Load Control and Ground Operations metrics, standards and procedures across the Emirates network. Continuously studying methods into improving Emirates overall safety and efficiency in Ground Operation. Ensuring standards are met by dnata Airport Operations and EKAS Load Control (specifically for diversions and charter flights) in the areas of safety, regulatory requirements, payload maximisation, quality and timeliness of service. Act as the EK functional specialist for all concerned stakeholders.

Job Outline:

- The job holder manages the development of Emirates Load Control metrics in the areas of safety, regulatory requirements, payload maximisation, quality and timeliness of service. Provides recommendation on the approach that will be used for data capture on the above metrics, including frequency and systems requirements where necessary. The job holder will also lead the development of KPIs for effective management of the CLC function worldwide. Represents Emirates at industry conferences and working groups on areas of Load Control and Ramp Operation.

- Manage the Loading Reconciliation system to support the production of safe and accurate weight and balance documents, including application rollout, system data management and functionality development.

- Manages the performance on Centralised Load Control and Ground Operation worldwide for both passenger and freighter operation. Liaise and manages relevant stakeholders (internal and external) in achieving performance targets. Monitors regular reports on metrics/KPIs, compliance against SLAs, document appropriate action items and monitor action plans to reduce cost and improve safety.

- Manages the design and production of weight and balance documents such as Loading Instructions and Aircraft Trim Sheets in accordance with all safety parameters set by aircraft manufacturers and IATA. Ensure company standards are improved and compliant with regulations and industry standards.

- Accountable for managing the accuracy, integrity and validity on all weight and balance data and business rules (AHMs, Weight Reports, DCS data and business rules) for all Emirates passenger and freighter aircraft in all operational manual and departure control systems to support safe flight operation. Responsible for ensuring all weight and balance data and manuals for all aircraft types (B777-300ER, B787, A350, A380 & B777 Freighter) are current in liaison with Flight Operations Performance, SkyCargo and training department based on manufacturer's manuals and IATA regulations.

- Manages the overall trained and qualified resource coverage through licensing across the Hub and Network for Load Control, CLC Coordination and Loading Supervision, ensuring Emirates operational requirements are adequately supported, and making alternative arrangement in the event of insufficient trained and qualified resource at station.

- Accountable for the Centralised Load Control and Aircraft Loading procedures, process charts and related non-regulatory manuals for each station, ensuring all development are driven towards increasing safety and efficiency and are compliant with existing regulations, industry and corporate standards.

- Based on trends, root-cause analysis, audits, benchmarking exercises, etc., highlight opportunities for improvements (in process, systems, people, etc.) across the business that leads to benefits in safety, regulatory, payload, quality, service, punctuality, etc. Initiate projects to deliver benefits. Drive system automation and other IT related initiatives.

- Accountable for managing all Load Control aspects (content, regulatory compliance, trainer qualification requirement etc) of Ground Operations training for Emirates. Ensure trainings delivered to all ground handling personnel worldwide are compliant with GCAA CAR OPS, other aviation regulations and industry standards, and supports the company's drive for safe and efficient operation.

- Manage the Load Control Operational team on non-routine and exceptional issues e.g. diversions/charters, acting as a subject matter expert for VPNC, dnata Load Control and other operational stakeholders, also providing quality solutions in high pressure situations to help daily operations get back on track.

Qualifications & Experience

Qualifications:

- Degree or Honours (12+3 or equivalent)

Experience:

- 8+ Years of Airport Operations

- Load Control

- Experience in departure control systems and load control (centralised load control model) with a major international airline or ground handler

Knowledge/skills:

- Advanced level courses in Load Control / Weight and Balance, Ramp Handling, Dangerous Goods Handling and preferably trained in Passenger Services and Cargo ( basic level courses).

- Must hold current weight and balance licences for all types of EK aircraft.

- Minimum 2 years experience working in CLC environment with station start-up and ongoing operational support.

- Experience in managing vendor/supplier relationships, monitoring KPIs, SLAs, continuous improvement projects, etc.

https://www.emiratesgroupcareers.com/search-and-apply/371270

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At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

As the logistics and cargo brand of the International Airlines Group, you will work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling as we build and shape a new logistics company. We believe in a world that is always moving, with values that underpin our business. By always delivering, always improving, always working as one team and always with integrity, we are creating an inclusive business that works for its customers and its colleagues around the globe.

The role

This is an exciting opportunity to join our worldwide operations team in the important role of Customer Service Manager Dubai and Kuwait East (CSM). The CSM is responsible for enabling the delivery of World Class Customer Service through strong supplier, people and conformance management, always operating in a safe and secure environment whilst supporting the commercial team in delivering their QNNR targets and ensuring strict adherence to cost budgets. The CSM leads and develops the staff and suppliers in an operational environment, managing area processes, procedures and service levels. The CSM manages a team of dedicated GHA/IAGC staff and ensures complete adherence to all prescribed operational, health & safety and security standards. They also drive maximum value from our Ground Handling suppliers by ensuring delivery to the contract and SLA. The Middle East is a complex area and the role holder will need strong organisational, influencing and collaboration skills. The operations involve line flights, trucking and interline transfers. The security, supplier and regulatory context is challenging.

Key accountabilities

Responsible for the delivery of customer service standards from your stations.

Ensures compliance to IAGC, Group and aviation security processes.

Responsible for GHAs performance and service quality.

Be a Customer champion and demonstrate a strong drive towards Customer satisfaction in all parts of our business.

Work jointly with Commercial team to address issues.

Operate within Budget constraints.

https://careers.ba.com/job/-/-/22348/40635436224

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SOCIAL INITIATIVE:

The Manager Sales & Service will lead and develop all aspects of Destination Management Companies (DMC) Customer/Client Experience, be the custodian and driver of the relationship with account partners and travelling customers, thereby optimising opportunities for growth and ensuring our value and measurement of delighting customers is culturally embedded across the business. This role will manage & drive the culture in Customer Relations Business Development and Sales and Services teams ensuring that people are capable, motivated and engaged to deliver a high level of client and customer commitments.

Key Responsibilities:

- Develop and implement strategic plans to retain & develop existing clients, and to expand the DMC client base, ensuring that we have a full understanding of their requirements, in order to delight our customers and provide excellent service.

- Present and implement an annual business plan in line with the medium-long term business strategy which specifies how the defined sales target, client and customer propositions will be achieved. Implement, monitor and propose recommendations according to shifting requirements and trends.

- Lead and manage the Sales and Service team to ensure bookings services are delivered efficiently and effectively for all DMC clients, continually monitor and review procedures, process and technology in place and identify improvements measures to ensure a consistently high level of client service.

- Develop and implement effective plans to improve our customer experience, by bringing a fresh perspective and new ideas, ensuring both the capability of the team and customer processes across the functions are continuously reviewed and improved whilst always considering the customer perspective.

- Develop and implement effective and reasonable service recovery framework and measures to improve the handling of customer complaints, increase loyalty for the DMC. Measure the customer experience and analyses customer feedback through various insight tools, and take corrective actions to improve future experience and maintain customer loyalty

- Expose all DMC clients and customers to the full range of dnata Travel products and services, in order to maximise commercial opportunities.

- Introduce, plan & attend networking events to develop and maintain professional relationships with clients, franchises, suppliers, local authorities, and government officials to ensure that business opportunities are maximised.

- Accountable for the delivery, leadership and management of direct reports and team through development plans, training and appropriate mentoring, as well as coaching and motivation. Conduct timely annual and interim performance reviews and set SMART objectives to cultivate a culture of high performance.

- Support in pursuing expansion opportunities for the company in the UAE and the MENA region. In coordination with VP Destination Management, plan, implement and manage the development of the DMC commercial and operational systems and processes in other countries, in order to position the DMC as a global player, thus maximising available resources and increasing profits.

- Manage the DMC relationships with the top Hotel partnerships that the DMC has in the region, not on a contractual basis but to ensure that the preferred Partners are able to reach out to the DMC and plan and create joint opportunities together.

Qualifications & Experience

- Experience in Commercial/Sales: 10+ Years

- Degree or Honours (12+3 or equivalent)

- Experience in client relationship management at senior management level within DMC or Tour Operations

Knowledge/skills:

- Able to call upon previous extensive experience and knowledge of customer insight systems and practices

- Proven experience in client relationship management undertaken to a high and autonomous level & be capable of understanding & inspiring customers/clients

- Strong understanding & experience of the company & Clients goods, products & services with extensive knowledge of competitive landscape to the service offering

emiratesgroupcareers.com/search-and-apply/371265

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

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