Middle East Jobs, Careers, Vacancies

Senior Customer Representative, Organon, UAE

Job Description

Organon is a Women’s Health Company that believes in a better and healthier every day for every woman! We are a passionate, global community of thousands dedicated to redefining the future of women’s health. Our mission is to deliver impactful medicines and solutions for a healthier every day. But what really makes it work at Organon is our people.

We’re looking for real, passionate team players, curious innovators, forward thinkers, empowered by the idea of shaping their career, and ready to bring their fire to embrace change and the opportunities it brings for progress.

At Organon, you’ll get to enjoy the best of both worlds: the open, agile, collaborative culture of a start-up, and operating at the scale of a Fortune 500 company with an international footprint that serves people in more than 140 markets.

It’s going to be an exciting future—come be a part of it!

Job Purpose

As a Customer Representative you will utilize your strategic acumen to bring medical device to the market to appropriately elected targeted account and health systems. You would be regularly engaging with healthcare professionals, to ensure that Organon is viewed as demonstrating value and better health outcomes to healthcare professionals and patients by demonstrating the highest level of product and disease knowledge coupled with your competencies in sales and account management.

Duties and responsibilities

Plans and implement activities focused on the successful launch of medical device as measured by account openings, achieving review and reorder rate targets, and driving product/procedure adoption.

Targets the OB/GYN physicians, hospitalist, and Midwife customers, as well as all ancillary staff members.

Directs all staff training, including in servicing of all relevant medical practitioners involved in labor and delivery, and oversees all medical education planning during account launches.

Creates, monitors and revises lead generation plans to generate a substantive business opportunity pipeline.

Understand and values the organization ethics fully and then apply that knowledge to their interactions

Provide the necessary clinical and outcomes data regarding their products and services

Have the ability to provide business-to-business partnership solutions that can drive revenue and save cost

Tailor messages to the audience with whom they are interacting

Have the ability to discuss how their product or service can aid in meeting the organization’s quality metrics

Responds to customer questions.

Effectively builds rapport with customers by probing for needs and recommending appropriate solutions.

Achieves monthly, quarterly, and annual goals, while ensuring the optimum customer experience and satisfaction by following established processes and procedures

Execution of marketing strategy in full alignment with Brand & Customer Managers

Collaboration with commercial & market access teams to achieve goals

100% execution under compliance / Pharmacovigilance SOPs (Policies & Procedures)

Skills and Competencies

BS degree preferably in sciences or biomedical engineering

Proven track record in medical device sales.

At least 2 years’ experience in the local healthcare Medical Devices industry.

Start up / product launch experience

Experience in women health (preferred)

Excellent communication skills

Results oriented with ability to meet deadlines and handle challenging assignments

Very Good command of English language

Proficient with required practical applications & software

Competent presentation skills.

Self-motivated and energetic with drive to excel

Transferable (UAE) residency

Valid driving license in UAE

Working conditions

Field Based Position

Willing and able to travel as needed ( up to 30%) of time

Who we are…

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.

Our Vision is clear: A better and healthier every day for every woman

https://jobs.organon.com/us/en/job/MECEUSR513352ENUS/Senior-Customer-Representative-Abu-Dhabi?utm_source=indeed&utm_medium=phenom-feeds

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Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose:

The Manager – Social Content & Campaign is responsible for driving the brand identity and campaign activations throughout all Majid Al Futtaim’s Carrefour social channels. This person will:

Set the standards and processes around creativity between the markets

Direct standardized communications throughout social.

Lead the ongoing social content approach across the Retail corporate structure, including setting and executing a social executive and corporate thought leadership strategy.

Responsible for all regional and local activations through social media & digital, linked to commercial activity, CSR and brand equity.

Oversees the Social Media Campaign Manager

Oversees the Social Media Content Manager

Role Details – Key Responsibilities and Accountabilities:

Content Creation

Sets, along with the brand team, the guidelines for Social Content Creation for Majid Al Futtaim’s Carrefour business.

Works with wider content team to develop templates & centralised, standardised content pieces for wider market dissemination

Sets best practices for content creation based on findings in coordination with team

Acts as the social content leader for dedicated corporate social accounts, liaising with Director of Communications and leadership team to implement and track success of same

Aligning with wider corporate, country, omnichannel and executive teams, owns the production of 60% of the content produced & shared through owned social channels

Working with wide MarComms, operational, country & executive teams, to understand key commercial, brand and CSR timings and business needs and objectives

Leads the team to develop, with the wider stakeholders, a consumer-facing visual and content consumer focussed communication suite, suitable for multiple markets and digital communication channels

Guidelines & Review

Designs the content review & approval process between Corporate & Market teams, including identifying the tooling & setting SLAs

Creates the process for corporate executive account monitoring & management, escalating cases on the appropriate path and highlighting issues to management

Develops with Content Manager the content approach between the available communication channels, including executive channels, content differentiation, tone of voice guidelines and strategies

Reporting

Develops and manages a suite of reporting to identify creative trends & opportunities from creative assets being released

Creates content reports to push deep-dive data to senior management, detailing what content is resonating with the consumers (both B2C & B2B/Executive)

Owns the ‘Content Calendars’ for Retail businesses, and executive members, and distribution channels

Campaign Management

Working with wide MarComms, operational, country & executive teams, to understand key commercial, brand and CSR timings and business needs and objectives and accordingly lead on key social media campaigns.

Ideation and overseeing the delivery of large-scale campaign assets, including working with production houses, agencies and other 3rd and connecting with wider internal parties to ensure consistent delivery of high quality assets

Ensuring that the Campaign Assets produced address the key needs & requirements of the campaign, and ensuring measurement and circulation of results post-campaign

Provides structure and develops the framework for customer-facing social asset production, aligning with wider marketing teams & operation / executive teams

Effectively ensures market nuance is captured in all campaign production, setting the playbook for campaign development at a central level to ensure all markets can incorporate communications

Strategic Planning

Creates the guidelines for content development & tonality, including design, KVs and directives for all social content production.

Sets the brand tone of voice & identity in our social channels, and leads the development of same for all markets.

Defines the target audiences & relevant KPIs against those audiences to drive strategic organisational & country objectives

Develops go-to-markets approaches for social media platforms, including new or unutilised platforms

Creativity & Community

Creates the reporting suite to measure the performance of centrally produced content, and works with team members to consistently drive performance improving developments of the content to address audience needs

Establishes the approval process, responsible for approving content being produced locally & ensuring a consistent approach to content production

Leads the design of the guidelines & operating manual for all markets and executive teams, ensuring that all content being produce in any social channel is of a high standard

Human Capital Responsibilities

Oversees the Social Media Campaign and Content Mangers, including the scope, output, performance and outcomes of those responsible managers.

Assist with the implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management

Provide mentorship for the purpose of developing a continuous talent pipeline for key roles

Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements

Develop and implement on the job-training for the team

Provide inputs for the development of annual manpower plan

Ensure the implementation of MAF Retail’s corporate policies and relevant procedures

Definition of Success

Design and content following the brand standards and guidelines

Improved CTRs across the board

Improved engagement metrics

Development of SLAs, timelines, and adherence to same

Distribution & agreement with multiple stakeholders on content calendars

Qualification, Experience & Skills:

Minimum Qualifications/education

Bachelor’s Degree in Marketing, Digital Marketing

Minimum experience

9+ years' experience in a similar position, experience in the retail industry is preferred, with a proven track record of success

Social Agency experience in a leadership position for creativity

Skills

Strong strategic and creative thinking

Excellent communication skills verbally and in writing

High attention to detail, especially in visual assets

A deep understanding of social media content & creativity, and a deep understanding of how that applies to different platforms

Very well organized & presentable, ability to maintain relationships with multiple stakeholders

Highly skilled at negotiation & understanding of nuance; able to influence people at all levels, including C-Suite

Fluency in English & Arabic

https://careers.majidalfuttaim.com/job/Dubai-Social-Media-Manager/855852301/

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SOCIAL INITIATIVE:

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

About Four Seasons Hotel at Dubai International Financial Centre

In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons Candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.

Join our Team

· Work with a team that boasts of employee diversity of 36+ nationalities and which is built on mutual respect, collaboration, excellent service.

· Four Seasons provides employees with the same level of care that we expect to be shared with our guests.

· Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.

Responsibilities

The Hotel Manager coordinates and manages the day-to-day operations of the hotel and attends and participate in all Planning Committee meetings and events

Being a member of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel, focusing on the Rooms Division, the Food and Beverage Division and the Spa.

Ensure all Four Seasons Hotel Policies and Procedures are followed.

Provide leadership and management for all operational hotel personnel: directly for two key management personnel and indirectly for management, non-management personnel.

Implement action plans to correct problems identifies in Operations Standards Surveys (e.g. LQA and Employee Voice Surveys).

Accepts responsibility for the health, safety and welfare of the hotel guests and employees.

Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.

Represent the hotel to civic, business, industry and local government.

Requirement

· Previous experience in a Hotel Manager role is preferred

· Proficiency in English is a must

· Knowledge of fluent Arabic will an advantage

· High degree of analytical abilities

· Proven record of building strong relationships with all stake holders

· Outstanding communication and presentation skills

· Travel is required for training, conferences and recruitment

What You Will Bring

We are looking for individuals who have a solid knowledge of food & beverage and rooms. Have creativity and flair, and are able to evidence good business acumen, a strong work ethic and people-management skills. In addition the candidate must have strong leadership and interpersonal skills, are able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service.

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com/ https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.facebook.com/FourSeasonsJobs https://twitter.com/FourSeasonsJobs

https://fourseasons.wd3.myworkdayjobs.com/en-US/search/job/Dubai-at-DIFC/Hotel-Manager_REQ10260016-1

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

Middle East Jobs, Careers, Vacancies

Senior Customer Representative, Organon, UAE

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Social Media Manager, Majid AL Futtaim, Dubai, UAE

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Hotel Manager, Four Seasons, Dubai, UAE

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