Unit Purpose:
The unit receives, assesses and then prioritizes various projects for business units and for support units based on their alignment to Emirates Islamic’s strategy; playing a key role for the bank in being able to attain its tactical and strategic goals.
Informed by the Customer Experience Unit and/or other projects’ outcomes, the unit determines improvement areas and suggests projects as well.
The transformation team will serve as an end-to-end project implementation factory, all the way from conceptualization to go-live, ensuring the attributable value/benefit is realized post project implementation. It is positioned as a hub for project monitoring as well, oversee the bank-wide efforts as required.
To sum up, there are three key responsibilities of the EI Business Transformation Unit:
Ø Business transformation:
Unit will help Business Lines further develop their business by enabling them to target their sales efforts more accurately and serve their customers as competitively and as efficiently as possible. Projects conducted for this purpose will mostly be of process re-engineering nature but they are not limited to it given the custom business need, e.g:
o Business process re-engineering & digitization
o Research-, analysis- and planning support for a new service’s / product’s launch or discontinuation
o Sales/Service model re-design
o Channel re-design
o Performance management
o Workforce/ resource planning
o MIS improvements/ set-up
Ø Operational efficiency improvement
Unit will help support units to work more efficiently. Operations, Risk, HR, Finance, Compliance and other support departments will be subject for projects aiming at operational efficiency improvement. Again, most projects will be re-engineering initiatives for existing processes but other engagements are probable:
o Process re-engineering & digitization
o Governance revamps
o Departmental designs on KPIs, layers, spans of control
o Outsourcing decisions
o Performance management
o Workforce/resource planning
o MIS improvements/ set-up
Ø Bank-wide PMO
Unit will monitor all ongoing/planned initiatives run by EI transformation in all business/support units and provide regular reports to respective heads and to the senior management as required. Other ongoing projects not run by the EI transformation can be scoped in for the PMO as seen fit by the business/support units.
The transformation team can suggest potential projects as mentioned above; where business lines and support units will have the final say in prioritization.
Given the unit is within the COO domain, it supports the COO for multiple other ad-hoc tasks, including but not limited to:
Acting as a decision making hub for the COO domain, ensuring proper MIS systems are in place and COO is well informed for any critical decision quantitatively and qualitatively
Leading and/or monitoring(PMO) ENBD Group-led initiatives
Supporting the prioritization of the EIIT agenda
Monitoring outsourced activities with a lens of process improvement
Job Purpose :
The job holder executes projects end-to-end for business lines and support units in EI, leading teams composed of dedicated transformation team resources and temporarily allocated resources. He/ She acts as the single point of contact for his/her engagement(s), manages expectations of project stakeholders, the project sponsor and the project team.
The work encompasses all project management responsibilities throughout the lifecycle of a transformative project, all the way from conceptualization to go-live. As the projects would entail stages like opportunity identification, diagnosis, alignment, planning, implementation and monitoring; multiple skill sets would be required to successfully hold the project manager position. Key effort required would include but won’t be limited to:
Ø Demonstrating an ability to use inherent /acquired skills and experience to lead conceptualization and problem solving for the project rationale
Ø Establishing strong collaboration with business units and support units during the engagements
Ø Demonstrating an ability to manage his/ her time efficiently using 80/20 skills
Ø Providing implementation monitoring & guidance to IT and all other parties involved
Ø Ensuring necessary MIS/controls is in place to measure and confirm project’s impact
Ø Day-to-day management of allocated resources and a drive to grow these resources providing the right level of challenge fit for their improvement areas
Ø Proper documentation of project outcomes and learnings to complement EI’s intellectual capital
Responsibilities:
Process gap analysis & issue mapping
End-state process design
Alignment & Resource planning
Implementation oversight
Diagnose current status through qualitative interviews and quantitative analysis
Problem-solve and identify improvement areas
Lead diverse teams of business executives towards implementation and impact achievement
Coordinate necessary resources from Business, IT, Operations and other bank areas
Run PMO for all relevant projects
Collect data, conduct analyses and propagate information as needed
Qualifications
Bachelor or Masters degree with solid indications of academic excellence
Banking knowledge, across most EIB business lines
~6 years of professional experience
2-3 years of experience in the banking sector
Has previous consultancy experience with top consulting houses or internal transformation/strategy teams of large corporations
Experience across multiple geographies, preferably internationally and locally
Proven track record in implementing change across large organizations
Superior problem solving and analytical skills
Strong verbal and written communications skills
Proficient in Excel and PowerPoint
Solid interpersonal skills: Relationship-builder/team player with ability to interface with all employee levels
Impact-driven, can calibrate between details and big-picture to achieve results
Strong sense of ownership and proactivity
Able to retain high-energy levels throughout difficult transformation programs
Can handle conflict and resolve it appropriately
Mature profile with seasonal ability to lead workstreams along senior members
Ambitious, hardworking, self-motivated, and energetic individual
Attention to details while maintaining sight on the bigger picture
Strong ability to multi-task
Ability to work successfully within highly diverse environment
Primary Location: United Arab Emirates-Dubai-Eib Head Office, Dubai
Job: Professional Support
Organization: Business Transformation
Schedule: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting: Sep 26, 2022, 4:15:01 PM
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