The unit receives, assesses and then prioritizes various projects for business units and for support units based on their alignment to Emirates Islamic’s strategy; playing a key role for the bank in being able to attain its tactical and strategic goals.
Informed by the Customer Experience Unit and/or other projects’ outcomes, the unit determines improvement areas and suggests projects as well.
The transformation team will serve as an end-to-end project implementation factory, all the way from conceptualization to go-live, ensuring the attributable value/benefit is realized post project implementation. It is positioned as a hub for project monitoring as well, oversee the bank-wide efforts as required.
To sum up, there are three key responsibilities of the EI Business Transformation Unit:
Ø Business transformation:
Unit will help Business Lines further develop their business by enabling them to target their sales efforts more accurately and serve their customers as competitively and as efficiently as possible. Projects conducted for this purpose will mostly be of process re-engineering nature but they are not limited to it given the custom business need, e.g:
o Business process re-engineering & digitization
o Research-, analysis- and planning support for a new service’s / product’s launch or discontinuation
o Sales/Service model re-design
o Channel re-design
o Performance management
o Workforce/ resource planning
o MIS improvements/ set-up
Ø Operational efficiency improvement
Unit will help support units to work more efficiently. Operations, Risk, HR, Finance, Compliance and other support departments will be subject for projects aiming at operational efficiency improvement. Again, most projects will be re-engineering initiatives for existing processes but other engagements are probable:
o Process re-engineering & digitization
o Governance revamps
o Departmental designs on KPIs, layers, spans of control
o Outsourcing decisions
o Performance management
o Workforce/resource planning
o MIS improvements/ set-up
Ø Bank-wide PMO
Unit will monitor all ongoing/planned initiatives run by EI transformation in all business/support units and provide regular reports to respective heads and to the senior management as required. Other ongoing projects not run by the EI transformation can be scoped in for the PMO as seen fit by the business/support units.
The transformation team can suggest potential projects as mentioned above; where business lines and support units will have the final say in prioritization.
Given the unit is within the COO domain, it supports the COO for multiple other ad-hoc tasks, including but not limited to:
Acting as a decision making hub for the COO domain, ensuring proper MIS systems are in place and COO is well informed for any critical decision quantitatively and qualitatively
Leading and/or monitoring(PMO) ENBD Group-led initiatives
Supporting the prioritization of the EIIT agenda
Monitoring outsourced activities with a lens of process improvement
Job Purpose :
The job holder executes projects end-to-end for business lines and support units in EI, leading teams composed of dedicated transformation team resources and temporarily allocated resources. He/ She acts as the single point of contact for his/her engagement(s), manages expectations of project stakeholders, the project sponsor and the project team.
The work encompasses all project management responsibilities throughout the lifecycle of a transformative project, all the way from conceptualization to go-live. As the projects would entail stages like opportunity identification, diagnosis, alignment, planning, implementation and monitoring; multiple skill sets would be required to successfully hold the project manager position. Key effort required would include but won’t be limited to:
Ø Demonstrating an ability to use inherent /acquired skills and experience to lead conceptualization and problem solving for the project rationale
Ø Establishing strong collaboration with business units and support units during the engagements
Ø Demonstrating an ability to manage his/ her time efficiently using 80/20 skills
Ø Providing implementation monitoring & guidance to IT and all other parties involved
Ø Ensuring necessary MIS/controls is in place to measure and confirm project’s impact
Ø Day-to-day management of allocated resources and a drive to grow these resources providing the right level of challenge fit for their improvement areas
Ø Proper documentation of project outcomes and learnings to complement EI’s intellectual capital
Responsibilities:
Process gap analysis & issue mapping
End-state process design
Alignment & Resource planning
Implementation oversight
Diagnose current status through qualitative interviews and quantitative analysis
Problem-solve and identify improvement areas
Lead diverse teams of business executives towards implementation and impact achievement
Coordinate necessary resources from Business, IT, Operations and other bank areas
Run PMO for all relevant projects
Collect data, conduct analyses and propagate information as needed
Qualifications
Bachelor or Masters degree with solid indications of academic excellence
Banking knowledge, across most EIB business lines
~6 years of professional experience
2-3 years of experience in the banking sector
Has previous consultancy experience with top consulting houses or internal transformation/strategy teams of large corporations
Experience across multiple geographies, preferably internationally and locally
Proven track record in implementing change across large organizations
Superior problem solving and analytical skills
Strong verbal and written communications skills
Proficient in Excel and PowerPoint
Solid interpersonal skills: Relationship-builder/team player with ability to interface with all employee levels
Impact-driven, can calibrate between details and big-picture to achieve results
Strong sense of ownership and proactivity
Able to retain high-energy levels throughout difficult transformation programs
Can handle conflict and resolve it appropriately
Mature profile with seasonal ability to lead workstreams along senior members
Ambitious, hardworking, self-motivated, and energetic individual
Attention to details while maintaining sight on the bigger picture
Strong ability to multi-task
Ability to work successfully within highly diverse environment
Primary Location: United Arab Emirates-Dubai-Eib Head Office, Dubai
Reporting to the Chief Operating Officer – the Senior Business Development Manager generates and delivers goals along with sales support team and develops strategies to meet those goals, with primary responsibility to:
Achieving annual business development milestones.
Achieve an annual sales target.
Pursuing leads and moving them through the sales cycle.
Research, plan, and implement new target market initiatives.
Develop new products and perform redesigns where required.
Benchmark product range with competitors offers and specs.
You will have multi-pronged key tasks primarily focused around developing a market for the Cable Management Range and other new product ranges.
Job Responsibilities
Identify and research potential clients.
Obtain product approvals from MEP consultants and clients.
Coordinate with sales support team to progress quotations
Achieve an annual sales target of c. $ 8 m with targeted Material Margin
Gather useful information from customer and competitor data.
Make and give presentations to prospective clients, consultant, contractors, and internal executives of partners
Track, identify and add qualified MEP Projects to sales pipeline.
Develop markets to grow business.
Identify and develop new products to cope with expanding market needs.
Developing business promotion tools like publicity material e.g., brochure etc. to conduct effective marketing of the new products.
Develop and execute business plan for new niche products.
Drive the end-to-end sales process.
Research, plan, and implement new target market initiatives.
Pursuing leads and moving them through the sales cycle.
Arranging approvals with Construction and Oil & Gas consultants and clients.
Achieving annual profit and sales turnover in the designated territories
Identify, appoint, and manage overseas distributors.
Vendor evaluation and selection.
Experience / Qualifications
10 years’ experience with at least two years working in a similar role in Electrical/Mechanical/Construction Industry
Candidate should have a valid Driving License along with own car.
Possess excellent written and verbal communication skills.
Effective customer management
Ability and willingness to travel for meetings with prospective and existing clients.
About Us
GFG Alliance is a collection of global businesses and investments owned by Sanjeev Gupta and his family. The Alliance is structured into three core industrial pillars; LIBERTY Steel Group, ALVANCE Aluminium Group and SIMEC Energy Group, independent of each other yet united through shared values and a purpose to create a sustainable future for industry and society. GFG Alliance employs 35,000 people, across 23 countries and has revenues of USD $20bn. GFG Alliance is a leader in sustainable industry with a mission to become Carbon Neutral by 2030 (CN30).
CN30 GFG’s CN30 programme implements low carbon initiatives such as hydrogen steel making, metals recycling, energy efficiency and renewable power across its three core industry brands – LIBERTY Steel, ALVANCE Aluminium and SIMEC Energy – to become carbon neutral by 2030 and create more flexible, competitive operations.
Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
The Property Quality Assuarnce/Quality Control Associate Manager will enforce the best practices of unit quality inspections and will manage the activities of PQA/QC team to ensure seamless delivery to our Customers. The PQA/QC Associate Manager will assure the high quality of all units and ensure that Projects Consultants and Main Contractor have completed the necessary work according to the standard acceptability conditions of the unit prior to handover and the units are deemed fit for beneficial occupancy by our Customers.
Role Details – Key Responsibilities and Accountabilities:
Works collaboratively and cooperatively as a team lead of the company’s Property QA/QC team.
Assist the Manager, Handover and Inspection in implementing strategies, policies and procedures for the department and ensure smooth coordination in between Development, Consultant, Contractor, Property Owners and other internal departments.
Devise and establish company quality standards, inspection checklists, policies and procedures in order to ensure that they align with current trends.
Supervise, monitor and educate QA/QC Engineers on all activities that affect property quality
Ensure that all tasks assigned to all QA/QC Engineers are completed as planned within schedule and budget. Formulate strategies to increase productivity.
Assure the reliability and consistency of quality inspections by checking processes and reporting quality issues
Report all major quality defects and functionality issues to ensure proactive solutions by collecting and analyzing quality data
Keep records of quality reports, statistical reviews and relevant documentation
Ensure all legal and statutory authority standards are met
Definition of Success :
No. of Units Certified for Home Orientation within management approved SLA
No. of Units Certified for Handover within management approved SLA
No. of Customer Snags
CSAT/NPS after Home Orientation
Functional/Technical Competencies:
In-depth technical backgrounds on methodologies of property quality assurance and inspection standards in the UAE
Highly knowledgeable on customer snagging/desnagging, and property handover processes
Personal Characteristics and Required Background:
Previous experience in a PQA/QC supervision in top-notch master developer
Previous experience in working with major Consultants and Contractors
Previous experience in customer facing and consumer protection / conflict resolution
4+ years in Property QA/QC supervisory role in a leading master developer
Min.10 years overall experience in property quality inspection and property engineering mgt.
Bachelor’s degree holder with engineering or architecture qualifications