Manager Production Oversight & Delivery - Technical, Etihad Airways, Abu Dhabi, UAE

Synopsis

As a Manager Production Oversight and delivery. You are responsible for overseeing the regular activities related to:

  • Participation in the First Article Inspection and manage production source inspection of customized BFE equipment prior to shipment.
  • Production participation program based on agreed OEM/SFE integration and final phase of aircraft manufacturing/assembly process. Monitor overall build to type design compliance and quality standards and ensure that any deficiencies observed are duly reported and corrected by the responsible OEM/Suppliers.
  • Managing the execution of the delivery process of all Etihad acquired aircrafts, ensuring that the highest quality standards, aircraft specifications, company expectations and best interest are served at all times in the most cost effective and timely manner

    Accountabilities

    • Plan and manage short term (daily/monthly) resources allocated based in contractually agreed production delivery schedule to ensure a cost effective of production oversight activities.
    • Liaise with OEM/Supplier management in seeking an acceptable resolution to conditions that remained unresolved.
    • Manage and control the assigned aircraft deliveries team ensuring that all logistic arrangements for assigned members of the delivery team including technical, flight operations and designated CAA inspectors are in place to support the respective delivery dates.
    • Liaise with the associated aircraft OEMs conformity/Airworthiness representatives for the scheduling of the aircrafts delivery documents review with the assigned Aircraft Delivery Engineer/CAA inspector pre & post transfer of title (ToT)
    • Continuously review, evaluate and improve the processes and procedures under the area of responsibility to enhance efficiency and effectiveness.
    • Effectively manage the performance of the staff reporting to the position, including both permanent and contract staff.
    • Ensuring a safe and secure working environment for Etihad employees. Promoting quality of work, safety, and security awareness.
    • Management of professional service contracts applicable to the Production Oversight and Aircraft Delivery scopes.

    Education & Experience

    • University degree or equivalent qualification. Formal project management qualification preferred.
    • Good knowledge of the applicable GCAA regulations pertaining to the production oversight delivery, and registration of new built aircraft.
    • Good knowledge of EASA Part 145, Part 21 and FAA C.21, C.43 and other relevant regulations.
    • Good knowledge of Boeing and Airbus production oversight processes and documentation.
    • Good presentation skills.
    • Minimum 15 years job-related or project experience in the field of Commercial Aviation, Airline Operation of which a minimum of 5 years of aircraft production oversight and delivery in a senior management capacity is preferred.

    About Etihad Airways

    Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

    Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

    To learn more, visit etihad.com


    https://careers.etihad.com/job/Abu-Dhabi-Manager-Production-Oversight-&-Delivery-Technical/730689722/



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    Service Marketing & Sales Specialist, ABB, UAE

    Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

    At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

    You will be working as a Service Marketing & Sales Specialist and will be the part of Electrification Business Area for Services Division located in Dubai, UAE. In this role you will drive service sales process in collaboration with the Service Sales Manager and/or Service Manager. Generate service sales opportunities and secure profitable sales within the designated area(s). Focus on installed base penetration (IB) and sell the entire Service product portfolio in collaboration with other ABB service units. Build long term customer relationships and ensure immediate response to specific customer needs and issues.

    This position reports to
    Service Sales Manager

    Your responsibilities
    Good knowledge in MV & LV electrical networks including switchgears, protection relays etc. Identify customer needs and position digital portfolio solutions which add value to the customer assets, understand the channel strategy and the establishment of related prices and prepare sales plans, reviews them, and propose recovery plan(s) when needed.
    Regularly update installed base in service (the approved service database) with the change made at site, generate opportunities and lead to meet the assigned sales target. Utilize IB database to understand the existing installed base (IB) and identify and develop sales opportunities for service products and solutions to penetrate the existing IB/new IBs in the market and promote various upgrade, retrofit and value add solutions to the benefit of the customer and ABB.
    Focus on the entire service portfolio to secure profit for assigned Business/Product Groups. Own and implement electrification service (ELSE) sales strategies to ensure sustainable growth in orders and profitability (Future projections). Account and segment focus approach to position advanced services, replacements, retrofit & upgrade, installation and commissioning, service workshop offerings, spare parts, SLAs (Service level agreements), energy efficiency, digital solutions, customer training, etc.
    Ensure that all related activities meet legal and ethical compliance requirements are in accordance with overall company policies & procedures are conducted with employee safety as a priority and are aligned with the organization’s goals and objectives. Generate service sales lead and develop new market opportunities by utilize market trend information, identify, and explore potential new service portfolios.
    Take a One ABB approach to leverage other colleagues’ portfolios, establish long term customer relationships by understanding customer requirements and applicable regulations and demonstrate in-depth technical service product/solutions knowledge to promote Life cycle management (LCM). Register customer feedback and ensure customer satisfaction throughout the sales process.
    Plan and perform the right number of weekly sales visits, report them on CRM., report lead/opportunities, manage and update pipeline in CRM, sell entire service product portfolio to expand ABB footprint in the designated area(s). Ensure 95% accurate forecasting of orders and organize customized technical events to improve ABB’s acceptability with end-users.
    Your background
    Bachelors degree in Electrical Engineering.
    5 to 7 years of experience in service sales within UAE market.
    Proven track record as a service sales engineer for switchgears and protection relays.
    Previous engagement and customer relationships with major government end-users entities and industrial customers in the region
    Background in digital solutions & selling service agreements is a plus
    Good verbal and written English communication skills.
    Benefits
    Retirement plan



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    Customer Experience Agent, Maersk, Dubai, UAE

    Owns and manages the customer experience. Has responsibility for end-to-
    end customer experience within the assigned scope in 4PL, in compliance
    with relevant company procedures and agreements with customer.
    Appetizer: The core objective of the CX Agent role is to satisfactorily execute end to end logistics operations & manage the customer’s supply chain requirements efficiently to ensure consistent service delivery in line with agreed customer KPIs. 
    We offer: At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!

    Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!

    An exciting career opportunity in an international, challenging business setting characterised by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognised and well-rewarded. 
    Key Responsibilities: - Managing shipments E2E by validating destination, route, delivery time; 
    - Carry out operations in line with standard operating procedures (SOP) and contractual agreements
    - Ensure accurate tracking and logging of information in internal and/or customer specific systems.
    - Stakeholder Management – Customer & Internal teams
    - Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.
    - Daily shipment status monitoring to ensure service levels are achieved, escalation of issues as & when necessary.
    - Optimally distribute operational activities and utilize resources efficiently, to ensure high productivity. 
    - Maintain customer relationship and assist in maintaining & growing the business by providing effective solutions.
    - Maintain proactive inter-departmental coordination to meet service delivery expectations. 
    - Ensure the account IOP is strictly adhered to by all parties.
    - Ensure timely opening & closing of job files.
    - Managing remote teams effectively to meet service deliverables
    - Focus on process improvement from a customer perspective as well as Maersk internally.
    - Ensure Maersk KPI is fulfilled against target.
    - Exception Management
    - Pre-empting and highlighting potential issues & ensure appropriate/timely communication to all stakeholders 
    We are looking for: - Minimum 3 - 4 years of experience in Freight forwarding/Shipping/OCE operations
    - Bachelor’s degree
    Behavioral
    - Good data analysis skills
    - Effective Inter personal skills
    - Effective communication
    - Self-Starter
    - Multi-tasking abilities 
    - Detail oriented
    - Empathetic & Customer oriented
    - Continuous Improvement
    - Decision making and problem-solving skills
    - Solutions mindset
    Technical 
    - Good knowledge of Shipping operations and related documentation processes
    - Commercial acumen 
    - Good knowledge of MS Office applications, viz. Excel, Power point
    - Hands on experience of customer SAP, WMS systems is preferable
    - Experience of working with remote teams would be an added advantage 




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