Middle East Jobs, Careers, Vacancies

Customer Service Manager, Innio, Dubai, UAE

Description

Role Summary

The Customer Service Manager works closely with our Partners to build strong, supportive relationships with them and their personnel across the region. The CSM will work with all functions of INNIO to facilitate transactions for the Partner in parts fulfillment, warranty, fleet programs, and technical issue resolution. The CSM will work closely with the Partner to support growth of their Waukesha business

In this role, you will be responsible for:

Have 100% ownership and oversight for Service execution for assigned Partners working across all internal functions and in conjunction with Partner’s personnel to support parts fulfillment, warranty, fleet programs, technical issue resolution, technician training and installed base support

Support assigned Partners with service parts enquiries, quote assistance, parts/engine research, systems training and other actions that help drive incremental parts order volume

Ownership of all assigned Partner service project / contract related execution

Coordinate support from local and remote teams to respond to inquiries on a timely basis

Support region Sales and Service team in execution of sales strategy for new units and services

Support execution of Partner’s flow parts orders and revenue plan

Help to identify Partner and end user opportunities and shortfalls and work with regional team to drive actions to meet plan

Assist Service Sales Manager in demand creation of new regional CM&U (Conversion Modifications & Upgrades) project opportunities or multi-year agreements as needed

Act as primary liaison for technical questions between end customer, Partner and HQ technical resources

Support/coordinate startup and commissioning support of Waukesha VHP S5 and 275 engines along with any other new critical product offerings to ensure success

Accelerate RCA resolution by proactively supporting internally to move organization towards conclusion

Support finance team in cash collection activities and Partner follow up as needed

Manage Partner NPS (net promoter score) and inputs to Scorecard process to measure Partner performance and end user feedback

Your Profile:

Bachelor’s Degree from an accredited college or university OR High School Diploma, with 5 years of experience in a customer facing and technical background or equivalent knowledge / experience

Minimum of 3 years of professional experience in a customer service, key account support, contract and/or project management role in gas compression and/or power generation industry

Minimum of 1 year of experience working with Oracle ERP system

Ability and willingness to travel up to 30%, primarily within region

Minimum of 3 years of professional experience with reciprocating engines in gas compression and/or power generation industry.

Installation/commissioning or technical experience on reciprocating equipment a plus

Self-motivated with ability to multitask and manage various customer events and activities simultaneously

Strong customer and interpersonal communication skills both written and verbal

Ability to work effectively and influence within cross functional teams

Computer knowledge and experience in MS 365, Office, Outlook, Excel, etc..

Ability to learn and adapt to new systems quickly

Passionate customer service orientation and customer advocate

Fluent in English

https://jobs.jobvite.com/careers/innio/job/oY35kfwa?__jvst=Job%20Board&__jvsd=Indeed

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Pool & Beach Operations Manager, Saadiyat Island Resort, Abu Dhabi, UAE

JOB SUMMARY

Supports the Director of Services in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units.

Manages the lifeguards, Kids Club and pool & beach areas.

Provides and models service behavior to guests and employees.

Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.

Position works with direct reports to carry out departmental strategies.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.

• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Recreation Operations

• Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Monitors quality, standards and meets the expectations of the customers on a daily basis.

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Schedules events, programs, and activities, as well as the work of others.

• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Supports the management of outside vendors including water sports and scuba.

• Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.

• Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).

• Manages group activities including sand painting, bon fires, and team building events.

• Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.

Providing and Ensuring Exceptional Customer Service

• Serves as a role model to demonstrate appropriate behaviors.

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Participates in the performance appraisal system process, giving feedback when needed.

• Coordinates training activities for employees in department.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.

https://jobs.marriott.com/marriott/jobs/22165706?lang=en-us&utm_medium=jobboard&utm_source=indeed

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Manager - Compensation & Benefits, Enoc, Dubai, UAE

Job Title

Manager - Compensation and Benefits

Business

Group HR

Job Purpose

Define, implement and monitor the Group’s compensation and benefits strategy and processes in line with the Group’s vision, mission and values, in order to attract and retain talent so that the Group meets its business and operational objectives

Principal Accountabilities

Strategy Contribution

Design, develop and implement the Compensation and Benefits Strategy, in collaboration with the leadership, ensuring alignment and seamless cascade of the operating model and business strategies via flexible organization structures.

Develop and implement sectional strategy and related strategic plans and policies in alignment with the vision and mission of the Group and horizontal integration with other interfacing departmental strategies.

Provide subject matter advice for the assigned domain and support the leadership on all related areas to facilitate the achievement of sectional strategies.

People Management

Manage the effective achievement of assigned objectives through the management of the Compensation & Benefit section by setting of individual objectives, managing performance, developing and motivating staff to maximize sectional performance.

Manage the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.

Additional Principal Accountabilities

Experience

Educational Requirements:

Bachelor’s degree in HR or equivalent.

Professional certification such as CIPD/ World at Work/ HR-related areas is highly preferable.

Experience Requirements:

7-9 years’ relevant experience in Compensation and Benefits with at least 5 years in similar positions of progressively increasing responsibilities in the Compensation and Benefits function.

https://careers.enoc.com/job/DUBAI-Manager-Compensation-&-Benefits/730687222/

SOCIAL INITIATIVE:

Client Success Manager, Loyalty, Gratifii, Dubai, UAE

About Us

Gratifii Limited (ASX:GTI) is an ASX-listed company which thrives to innovate the loyalty and rewards space. As a company, we are uniquely positioned to provide our clients with a best-in-market, highly configurable, modern platform to create and manage their loyalty and rewards offering. We are fast-growing and work with big brands on exciting projects, with a mission to create the world’s best loyalty platform.

Working at Gratifii

Gratifii provides the perfect combination of a well-established business with a start-up mentality and innovation at its core. We have a flat hierarchical structure, and every team member plays a critical role in the success of our company. Our fast-growing team is dedicated and excited to expand the solution we provide to our customers and the work environment is fast-paced, diverse and rewarding. We offer competitive compensation, flexibility and participation in the company’s Employee Stock Ownership Plan.

About the Role

As the Client Success Manager, you will be the face to our clients. You will own the client relationship from project initiation, through implementation and beyond. You will work closely with internal and client stakeholders across multiple disciplines to ensure a smooth delivery and implementation of our loyalty platform into our customer’s environments. And once the program is live, you will be responsible to maintain the relationship, providing regular updates, performance reviews and opportunities for growth.

Manage and coordinate new client implementations: Understand and capture business requirements, support with the development of scoping documents, BRDs, user journeys and be the first point of contact for clients. Run regular project meetings and ensure everything is captured and documented.

Own ongoing Client Relationships: Communicate platform updates including system maintenance, new products/features, new opportunities. Provide first point of contact for clients. Manage and coordinate regular program performance reviews.

Understand and document technical and business requirements: Document and support new client implementations, communicate new features and system maintenance requirements.

About You

You love working with Clients (we could stop here). Ideally you have worked in a loyalty, rewards, CRM or customer engagement role before. You have experience in managing projects with multiple stakeholders, internally and externally, from different disciplines. Your technical understanding is strong enough to accurately capture requirements for further analysis by the technical team.

You are someone who loves taking the responsibility for a project, establishing close relationships with clients, and understanding all the aspects of their business. You are well organised and track items big and small to make sure they are followed through until completion.

You have a passion for entrepreneurship, software as a service (SaaS), and customer loyalty and rewards. You take the initiative to get the project over the line.

Your Qualifications

Minimum of 5 years’ experience in a client facing role, managing client relationships; loyalty and rewards background is a strong bonus

Experience in program management, project implementation and delivery

Experience writing clear, detailed requirements and documentation

Experience operating in an Agile/iterative project management and development environment

Excellent verbal and written communication skills, with the ability to present complex information in a clear and concise manner to a variety of audiences, including technical and non-technical individuals.

Outcomes-orientated, positive attitude and high energy

https://gratifii.com/client-success-manager-loyalty-dubai-united-arab-emirates/

SOCIAL INITIATIVE:

Customer Success Manager, Rackspace Technology, Dubai, UAE

As a Customer Success Manager you’ll be owning the relationship between Rackspace and your portfolio of customers. The Customer Success Manager is expected to continually develop and strengthen these relationships to create strategic partnerships through pro-active and personable interactions.

Success in the role requires:

Technical acumen and understanding of the multi-cloud solution landscape

The ability to identify opportunities to delight and wow customers

A passion and strength for building robust relationships with a range of stakeholders

The ability to motivate and galvanize different teams to deliver against customer expectations

Key Accountabilities:

Management of the full customer lifecycle, including all post-sales services- from implementation and customer on-boarding to provision and manage services and support to clients/customers.

Strategic planning and collaboration with commercial and product teams to ensure customer growth and retention

Procedure and process deployment to improve customer experience

Liaises with sales, field service, order processing and accounting to resolve status, production, delivery and billing enquiries efficiently and effectively

Manages SLA responses, ensuring customer service with speed and accuracy

Person Specification:

The ability to communicate technical information and complex technical issues to a variety of stakeholders

Excellent networking skills, with a proven ability to navigate organizations and build strong relationships

Affinity with Higher Education & Research organizations

Experience in the IT industry with a good understanding of Internet Technologies

Experience working with AWS cloud is desirable but not essential

#LI-JP1

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

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