Middle East Jobs, Careers, Vacancies

Team Manager - Doha Airport, Louis Vuitton, Doha, Qatar

Position

The Team Manager contributes to develop store sales to attain the commercial targets for the Store by empowering his/her team, and by maintaining high Louis Vuitton standards through an excellent customer service and an enthusiastic leadership.

Contributes to develop store sales to attain the commercial targets for the selling area; participates in increasing the loyalty of local and key customers by promoting and fostering customer service before, during and after the sale and by implementing store specific actions about products,
Based on an in-depth of the product range & store organization, continuously helps the sales team in daily sales activity and management of special orders, repairs, returns, by actively communicating to the team with the support of Sales Experts on product ranges and store organization,
Prepares reports on quality, competition and benchmarking and product analyses as often as necessary,
Is able to relate properly with Product correspondent, with VM Manager about his/her activity on products and commercial objectives,
Proactively suggests action plans and strategies to Store Manager to improve the business,
Acts as a role model within the team, demonstrates sales leadership by playing an active role on the selling floor and by creating a positive, open store environment & atmosphere through attitude, presence and enthusiasm,
Continuously coaches, develops and motivates the Sales Associates team through hiring, evaluating, following-up, and disciplining in a manner consistent with company policies to meet sales goals,
Fosters and develops clienteling culture within the team,
Is accountable for creating and maintaining an open, positive and harmonious work environment through a strong leadership
Ensures the operational management of the store and collaborates with the Store Manager to ensure supplies and stocks management
Ensures a high-quality presentation of the store, especially product presentation, the general upkeep of the store and the organization of the retail area and the back-office

Profile

In order to be considered for the role, you must have:

Managerial experience in luxury retail environment.
Excellent knowledge and passion for selling luxury products and services on offer to the Customer.
Deep awareness of competitors and marketing.
Technical mastering of the different aspects of sales with an outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity.
Strong computer literacy & systems knowledge.
Fluent in English communication skills and Arabic is a plus.

https://jobs.louisvuitton.com/eng-us/careers/job-offer/team-manager-doha-airport-null-null-740897?sType=Linkedin

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Tech Support Analyst, UBS, Doha, Qatar

Your role

Are you interested in being part of a small specialists team responsible to support business critical Archive and Document Processing applications ? Do you challenge status quo and seek for improving your area of responsibility?

With this role you will have to independently work on incidents and problem tasks and manage larger business critical incidents in cooperation with L3 - business- and operations domain experts. In your role as a support function you will furthermore be responsible to run changes, updates in the production as well as to guide and support the roll-out of new releases, run subsequent application verifications and do health checks on MDP (Major Deployment Plan) and CWG (Change Weekend Global) weekends. Also, part of the role is to continuously look for opportunities to improve the overall state of the applications and service and raise requirements to development teams where necessary.

We’re looking for an IT support analyst to:

•support the Service & Product Manager across several technical domains

•ensure workflows, processes, tooling and applications are of the highest quality standard

•driving production incidents to resolution

•define workarounds for known errors and initiate process improvements

•maintain a close collaboration with business and software product manager

•work collaboratively with internal/external teams, always focusing on the best approach for the bank

•participate to the 7x24h On-Call Rota with the team

Your team

You'll be working in the Technology Operations Center (TOC) Wealth Management (WM) CH team in Zurich. We're responsible for application support, release and environment management services across the firm. TOC WM delivers application support to the Wealth management business and clients. The TOC is where operational stability and more importantly, availability are paramount to the success of the organization in the digital age. As a member of the TOC WMPC Operations L2 support team you will be expected to support a variety of critical Tier-1 Applications in the Archive and Document Capturing & Processing are. The applications are holding regulatory archives but also do support daily standard business process which are highly critical for our business clients.

Your expertise

•ideally 7+ years of hands-on experience with platforms like Linux & Solaris Unix and Windows

•proficient scripting skills (UNIX Shell, PERL, PowerShell, etc.) is highly recommended

•solid database knowledge on database products like Oracle, MySQL and MSSQL

•proficient with software tools, such as JIRA, Confluence, App Dynamics, SPLUNK

•solid knowledge of MS OFFICE tools suite

•ITIL and process excellence know-how

•ability to solve complex issues, good at problem statement analysis and solution design thinking. In-depth analytical skills are highly desirable.

•previous knowledge working with ServiceNow would be an advantage

About us

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

How we hire

This role requires an assessment on application. Learn more about how we hire: www.ubs.com/global/en/careers/experienced-professionals.html

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

https://jobs.ubs.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25008&siteid=5012&jobid=266187&codes=ILINKEDIN#jobDetails=266187_5012

SOCIAL INITIATIVE:

Logistics Lead, Subsea 7, Doha, Qatar

Location: Qatar

At Subsea 7, we take pride in being recognized globally as a leader across the Energy Industry. For 5 decades our people have delivered over 1,000 projects in all water depths across our energy hubs and we continue to do so, adapting and evolving in an ever-changing world.

Our success and sustainability are only made possible by continuing to develop our assets and technology through innovation and collaboration, and importantly through the development and diversity of our people who every day ‘Make Incredible things Happen’ At Subsea 7.

Role Description

Based in Qatar, the Logistics Lead has the responsibility to facilitate the movement of marine fleet, vessels, personnel, equipment and materials, offshore (and back onshore again) as required, in support of project work scopes. He/she is responsible for the implementation of Subsea 7 processes related to logistics while being knowledgeable and accountable for the specifics associated with operating in the Qatar & Middle East.

The Logistics Lead reports to the Logistics Manager. The function is embedded in the Qatar Operations Group.

Key Responsibilities

Liaise with SCM Team, Project Management Team, Freight Forwarder & marine agents in order to establish schedules for project marine fleet, materials and equipment.

Liaising with Procurement Department on Shipment Readiness, Review Shipping Documents provided by vendor and make sure they are in order with Company’s Shipping SOPs and with destination country requirements and maintain track records of goods clearance.

Confirm collection, dispatch and delivery of shipment at destination on a timely manner, failure in which, investigate and take corrective measures

Make sure temporary shipments and Rental Equipment’s are shipped with due diligence and ensure destination country requirements are fulfilled. Also ensure, temporary shipments are returned under stipulated time frame in order to claim back duties and Taxes kept as deposits.

Make sure the accurate Commodity classification codes are used while shipping equipment’s and materials. Identify where duty exemptions can be availed by virtue of HS Codes

Assist on Vessel Mobilization / demobilization activities. Follow up with agents on Deployment of vessels and barges at Production fields as per client’s requirements and contractual obligation

Regularly monitor regional changes in Shipping laws and practices and Advise projects of any change in access and/or permitting requirements that could affect logistics movements of offshore requirements. If Required, Organize training section to relevant PMT personals in this regard..

Interfaces

External

Marine and Freight Forwarding Agencies

Air Lines, Shipping Lines and other Transportation companies

Necessary Authorities (Customs, Port Authority, Immigration and consular authorities, Coast Guard etc.)

Any necessary liaisons in relation to the Emergency Response Organisation

Internal

SCM Department

Government Relation Officers (GLO’s)

Other Functional Departments, as required, Finance, HR, IT, Legal etc.

Projects Management Team

Key Qualifications & Experiences

Graduate / Diploma holder or equivalent

Minimum 5 years of similar operational logistics work experience preferably in Qatar

Ability to perform well under pressure with tight deadline

Ability to react to and support operations with 24/7 support activity

Excellent interpersonal and communication skills and able to relate with cross cultural management environment

Flexible with regards to ad hoc travel

Authority Dimensions

Operate within Subsea 7’s Code of Business Conduct

Operate according to Subsea 7's Management Principles

Support standards and procedures relevant to the Function

Proactive involvement in all HSEQ policies and proactive intervention in daily safety concern

OUR OFFER

We are an Equal Opportunity Employer. We are committed in creating a diverse workforce and look to offer an exciting and excellent international career opportunities as you develop your skills and aspirations.

Along with a range of employment benefits, career development opportunities (mentoring and development programmes) and a flexible working environment, our employees can also further enhance their work-life balance through our Remote Working Policy and wellbeing through a Medical Private Plan and a Wellbeing support initiatives.

Join Us

All applicants that meet the job criteria will be contacted in the two weeks following the application submission date by our AMEC recruitment team. Remaining applications will be integrated in our database and considered in future job opportunities.

https://careers.subsea7.com/vacancyinformation.aspx?vguid=4d898cfe-45b2-483d-9924-ef9ff1cffecf

SOCIAL INITIATIVE:

Cybersecurity Risk Specialist, SANS, Jeddah, KSA

Job Description

Security Risk Management

• Develop security risk profiles of computer systems by assessing threats to, and vulnerabilities of, those systems.

• Develop security risk mitigation strategies to effectively manage risk in accordance with organizational risk appetite.

• Develop statements of preliminary or residual Cybersecurity risks for system operation.

• Ensure that decisions relating to Cybersecurity are based on sound risk management principles.

• Ensure Cybersecurity risks are identified and managed appropriately through the organization's risk governance process.

• Act as the Cybersecurity risk management liaison with IT and OT departments and others.

• Report to SANS GRC Manager management with regard to risks and other security exposures.

• Manage oversight and monitoring of risk mitigation and coordination of policy and controls with GRC manager, to ensure that risk owners are taking effective remediation steps

• Develop and direct risks control monitoring programs to ensure cyber risks are managed to the appropriate level of acceptable residual risk

• Follow up on risks raised and communicated to the business, to ensure that appropriate remediation measures have been taken.

• Develop and provide initial approval of the Cybersecurity risk management policy

• Define the Cybersecurity risk management methodology

• Develop risk assessment reports

• Follow up on Cybersecurity risk actions

• Ensure that Cybersecurity risk management training and awareness is conducted

• Ensure alignment with the enterprise risk management methodology

• Apply and implement the Cybersecurity risk management process

• Perform risk assessments, and follow-up on risk status and actions taken in coordination with the risk owners

• Develop and maintain the Cybersecurity risk register

• Perform necessary corrective measures in order to align with the enterprise risk management methodology

• Develop risk assessment reports and sends it to the risk management head for approval

• Assign risk ownerships in coordination with the business owners

• Analyze business impact and potential exposure based on emerging security threats, vulnerabilities and risks, and recommend mitigating actions.

Policies, Processes and Procedures

• Conduct day-to-day activities while ensuring compliance to policies and procedures

• Contribute to the identification of opportunities for continuous improvement of systems, processes taking into account leading practices, changes in business environment, cost reduction and productivity improvement

Skills:

Core Competencies

Operational Excellence

Safety Awareness

Teamwork

Behavioral Competencies

Analytical Thinking

Communication

Cybersecurity Problem Solving & Decision Making

Technical Competencies

Cyber Systems Analysis

Cybersecurity Architecture

Cybersecurity Risk & Assurance Management

Threat & Vulnerability Management

Education:

A Bachelor’s degree in Computer Science, Computer Engineering, IT, Systems Engineering or equivalent is required.

Experience:

6 to 9 years of experience in Cybersecurity or Information Security.

https://fa-esti-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/308/?utm_medium=jobshare

SOCIAL INITIATIVE:

CRC Team Leader, Nestle, Jeddah, KSA

Main Purpose of Job

Manage a Coffee Specialists' team, from First and/or Second Line, to meet the ambitious business targets by coaching, motivating and challenging them. Act as the brand ambassador model for the team and as key enabler between CRC management and front line teams.

Key Outputs: List the main results which the job must deliver in order to achieve its purpose. Measurements / Performance Indicators

Provide Leadership and Inspiration

- Promote and build adherence to the CRC strategy, translating objectives and operational plans into practical projects and actions for the Coffee Specialists.

- Set clear expectations about the level of performance required to deliver an outstanding customer experience and empower team members to reach them.

- Ensure a good communication with team members, encouraging feedback and improvement suggestions and promoting a pleasant work climate for the team to thrive.

- Share key learnings with team members and facilitate best practice sharing to ensure customer focus.

- Liaise with the relevant stakeholders inside and outside the CRC to tackle key areas where Coffee Specialists need support, such as training, IT evolutions, process update and continuous improvement.

- Act as a change agent, clarifying objectives and reasons behind a change, understanding the personal implications of team members involved and helping them step out of their comfort zone. Employee satisfaction survey results

Absenteeism rate, lateness rate, turnover rate

Manage and elevate team performance

- Monitor and analyze performance, taking into consideration quality and efficiency metrics and benchmarking them with the other CRC teams.

- Identify performance gaps and implement action plans in collaboration with Second Level, Quality Manager, Workforce Manager and Unit Manager (where applicable).

- Recognize and reward good performance and support Coffee Specialists in their development plans also providing constructive feedback.

- Coach Coffee Specialists to continuously raise the performance bar in all customer scenarios (information, offer, technical, order) and in all touchpoints (phone, email, live chat, social media, etc).

- Validate and / or perform Coffee Specialists manipulations when needed (goodwill gestures, etc.).

- Escalate issues to the relevant department, ensuring a prompt resolution of all requests.

- Ensure customer data quality and relevance by tracking both the number of follow-ups per contact (at least one follow-up per transaction) and their accuracy. SLAs and other efficiency KPIs

Sales KPIs

360 results (NPS, complaints, etc.)

3 quality monitoring per CS per month

Calibration results

Follow-ups analysis regularly shared across functions

Drive continuous improvement

- Find ways to improve how team members work together and exchange best practice, both internally and with the outsourcer

- Encourage Coffee Specialists to challenge existing approaches and spot improvement opportunities, allowing the internal CRC to become a true Center of Expertise.

- Actively collaborate with the CRC support functions (Workforce, Quality, Second Level) to systematically identify improvement areas and levers to enhance customer experience and CRC efficiency.

- Foster an approach of next issue avoidance, encouraging Coffee Specialists to analyze the customer history and habits, spotting possible reasons for future contacts and addressing them in order to avoid further contacts. Number of improvement suggestions with benefits per team

Number of requests for support to Second Line Number of transferred calls to Second Line

First Contact Resolution

Build and master the long and short term CRC workload forecast (Forecasting)

- Provide inputs to take the most relevant decisions regarding structuring topics: OP preparation, recruitment, facilities management, organization and outsourcing strategy.

- Build a reliable and detailed forecast of transaction volumes and handling times.

- Carry out monthly dynamic forecasts to collaborate with Workforce to ensure staffing levels and workload requirements.

Forecast accuracy (volumes and average handling times)

Service Levels and other efficiency KPIs

Ensure that Nespresso HR / people management principles, policies and processes are applied

- Perform target appraisals and development plans in line with the PDP process, empowering Coffee Specialists to lead their own career development.

- Recognize talents and encourage them to develop themselves with the available tools (training, job enrichment and networking).

- Participate in recruitment process, leading interviews and validating new hires with HR.

- Monitor, report and manage absences and lateness.

- Address team members performance and/or behavior issues in a timely and fair way, in line with the Nestlé Leadership Framework. Timely delivery of PDPs and check-ins

Quality of PDPs

Key Relationships Internal to Nestlé Group: (shared / conflicting interests) Key Relationships External to Nestlé Group (shared / conflicting interests)

CRC management:

- CRC manager / Unit manager

- WFM, Outsourcer Manager, Quality Manager

- Other Team Leaders

Other market functions:

- HR

- Any other function with projects needing or impacting CRC: Marketing, Sales, HR, Learning & Development, Finance, Supply Chain, TQM. Outsource partners

Key Experiences:

What experiences are key to success in this job? Knowledge: Nestlé Corporate / Functional / Market / Business / Organizational

What specific organizational information should the incumbent have to be effective in their role?

Experience in a customer facing and / or sales environment (3 years)

Previous people management experience or coaching / training is recommended.

Experience in change management is an advantage.

Experience in an international environment and fluency in English are a plus.

Languages (specific to market needs).

1. Core knowledge of the 10 Nestlé Corporate Business Principles and expert knowledge in our areas of responsibility. (mandatory - do not remove or change)

2. Excellent knowledge of the Nespresso values, products, services and procedures

3. Mastery of CRM and customer service tools as well as Microsoft office package (word, excel)

4. Knowledge of internal organization and escalation rules and roles & responsibilities of each department

5. Knowledge and interest in digital touchpoints (live chat, social media)

6. Mastery of the metrics linked to productivity, costs and quality

Functional Competencies

These are the core functional competencies and the appropriate skill level

that is required to be effective in the role

Insight Competency Desired Level

Develop Nespresso Expertise

We rely on our people being expert guides on Nespresso coffee, from talking about our products and services, and Nespresso’s brand heritage. 5. Can train others

Energize & Engage Communicate and Influence

We need to make sure that we communicate clearly when speaking and in writing, influencing others effectively. 5. Can train others

Drive Continuous Improvement

We need to continue developing the best possible customer experience for Nespresso. This involves continuously improving our methods and processes, exploring new ideas and responding to fresh customer insights. 5. Can train others

Show Resilience

We need to perform well under pressure and to be able to manage ourselves and our feelings, resolving conflict constructively and sometimes digging deep when the pressure is on. This enables us to deliver our best performance even under pressure. 5. Can train others

Enable Results Through Others Coach, Guide and Support

Supporting others is key to improving our team effectiveness, through generous guiding, coaching and teaching of colleagues. 4. Can do alone

Lead and inspire

We need to lead and inspire our people and teams to perform to the best of their abilities. This involves finding ways to energize them to deliver the best possible customer experience, inspiring them with energy and passion. 4. Can do alone

Coach & Develop

Other Personal Qualities

Other personal attributes not reflected in the NLF that will enable success

Influence with Integrity

Courtesy, patience, empathy, self-awareness, solution-focused.

Act as a brand ambassador.

Attention to detail and ability to perform in a fast-paced environment where metrics and KPIs are part of everyday challenges.

https://jobdetails.nestle.com/job/Jeddah-11111/851770401/?utm_source=linkedin

Middle East Jobs, Careers, Vacancies

Team Manager - Doha Airport, Louis Vuitton, Doha, Qatar

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