- Generate revenue in order to achieve agreed monthly and annual sales budget.
- Promote and use all product lines when and where applicable.
- Conduct and promote professional services at all times.
- Be able to prepare assemblies using a variety of hoses and be competent using equipment required.
- Develop and maintain good relationship with new and existing customers in order to maximize company sales, and product/service capability.
- Complete all sales related documentation i.e. costing sheets, quotation protocols, correct and concise job requisitions.
- Ensure all documentation is completed correctly and is submitted timely, including collection of purchase orders (PO's) to support any transaction; these should be collected within 7 days of the sale unless otherwise agreed in writing with the Finance Department.
- Ensure customers are charged correctly for fittings, material, or any other product and this information is recorded accurately manually on the delivery notes and in the Orion operating system.
- Upkeep and maintenance of vehicle and all equipment (maintained, clean and hazard free) and carry out a daily check as part of van maintenance against the check list provided by Gates QA / QC; any issues should be reported to the Supervisor / Line Manager immediately.
- Ensure a quick and efficient response to all client call outs at any time.
- Provide 24/7 service year round to the customers within the designated geographical area and ensure organizational and client deadlines are met when required.
- Responsible and accountable for any loss, damage or destruction of tools, machines, equipment or products in your mobile service van.
- Be able to identify and use all types of hoses for the purpose specified by the customer order. Recording of measurements and stock usage as the jobs are carried out
- Ensure all transactions are carried out in compliance with the applicable standards, Company Quality (ISO) procedures and provide advice to the QHSE Department of any non-conformance issues
- Ability to work under own initiative and solve problems.
- Experience in or capability of managing a customer account and project management.
- Must demonstrate an understanding of product application should have technical and trade background and should possess basic computer skills.
- Knowledge on fitting sizes viz JIC, BSP, NPT etc.
- Ability to choose correct hose, fitting and belt options based on information given by customer
- Customer focused and self-motivated.
- Should have Two to Eight years of experience in a Hose related industry.
- Preferred to have Vocational or Technical Qualification
- Should hold a Valid UAE Driving License.
- Ability to plan, schedule and prioritize the activities.
- Ability to resolve common problems.
- Ability to work well in a team environment.
- Able to use hand/power tools and measuring equipment safely and correctly.
- Excellent communication skills in English both written and verbal (Arabic and Hindi would be an advantage) and to operate a computer system and generate system based transactions and documentation.
- Professionalism and ability to exercise discretion with confidential information at all times is required.
- Awareness of Quality, Health, Safety and Environmental standards, policies and procedures.
- Good numerical, interpersonal and organizational skills.
- Awareness of ISO 9001, 14001, 45001 & API Q1, 7K & 16C standards are preferable.
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