Account Cloud Engineer EMEA, Oracle, Riyadh, KSA

  Applicants are required to read, write, and speak the following languages: English

Preferred Qualifications


Do you enjoy working with people and creating unique experiences?

We believe the ability to engage with people, communicate an idea and convince stakeholders is key to success. Together with colleagues from all around the world you will help us connect the biggest enterprises of today with the tools to compete in the digital world of tomorrow.

Oracle is at the forefront of the digital revolution. We are empowering nearly half a million businesses across the globe to turn untapped potential into real business value.

As an Account Cloud Engineer or ACE you collaborate closely with the sales rep on a select number of customers, providing technical leadership and support in order to convince the customer of the value of Oracle Cloud Technologies and assure the customer gets the best outcomes from their investments. This role will work with the Oracle Middle East and Africa sales team and our customers in the region.


You will bring your own value and sometimes lead different teams, to support our customers in their transformation journey to Oracle cloud by creating a unique experience and impact customer success. Together we L.E.A.D the way:


  • Live with our customers
  • Embrace collaboration and trust
  • Aim for excellence
  • Do it with fun and excitement

Job Summary


  • Customer aligned, the ACE role is responsible for customer lifecycle from project concept to usage and expansion within the customer.
    • Drives alignment with the Cloud Sales Rep, working as a team within the customer to define/drive sales strategy, find and win new workloads, technical due diligence to achieve the “Technical Win”
  • Maintains an awareness of the customer’s infrastructure and is highly technically competent - Advises on new workloads - i.e. Move & Improve
  • Orchestrates the technical teams/skills required to ensure our technology is driving customer business outcome and sustainable usage/growth
  • Builds the consumption plan for and with the customer
  • Works with the Cloud Adoption Manager to ensure customer adoption health & customer experience

Role and Responsibilities

§ The ACE will orchestrate all technical activity in the account and is always in the leading position for presales activities.

  • Actively involved in the Oracle account team in defining account strategy, execute and drive the consumption growth.

§ Is accountable for the successful experience of customer(s) in their territory.

§ Understands customers overall portfolio, IT and business priorities and establishes a solution that addresses customer needs.

    • Drive effectiveness and impact in the way we engage with customers, become customer Trusted Advisor.
    • Informs customers/prospects on Oracle emerging technologies and how they will create value and competitive differentiation
    • Presents Oracle's technology demonstrating deep familiarity with infrastructure, security and integration capabilities.

§ Acts as customer single point of contact for cloud engineering related aspects

    • Engage Oracle Cloud technology team, lead virtual team to support in create the solution, design architecture, deliver POC, tailored technical workshops during sales cycle. (Cloud Domain Specialists, Workload Architects etc). Engage Cloud Adoption team for delivery management.

o Leads activities and teams to help position the value of Oracle’s Cloud and continually meet customer expectations.

o


Skills and Profile

  • Broad technical experience of Cloud Infrastructure and Platform solutions along with a strong understanding of cloud architecture. Knowledge of Oracle platform services and cloud infrastructure would be a strong advantage.
  • Demonstrates leadership capability including the ability to delegate activities & involve the right teams/skills sets.
  • Clearly able to articulate the Cloud offerings in the market and with the ability to discuss architectures
    • Excellent communication and presentation skills for a group with high degree of comfort speaking across all levels of management (eg IT management, Architects, administrators and executives).
    • Experience in understanding complex customer ecosystems with the ability to translate customer needs into workable solutions
    • Familiar with 3rd party and Oracle Architecture frameworks (eg TOGAF, ECal)
  • High level of commercial business understanding
    • Intelligence to identify key trends and insights and leverage them in driving decision making and execution within customer
    • Experience in engaging and influencing stakeholders.
    • Ability to build relationships to grow business. Act as a partner to our customers, not just a vendor.

A career at Oracle is defined by you. We give you the freedom—and the skills—to write your own success story. Whatever avenue you go down, you’ll gain priceless learning experiences and be supported to do your best work.

We are building a diverse, motivated and inclusive workforce and we leverage flexible work practices in order to do so.

Language requirement for this role : English


Detailed Description and Job Requirements
Partners with customers, sales, engineering and product teams to design, demonstrate and deploy Oracle Cloud architectures that address customer business problems. Drives Oracle Cloud customer consumption by accelerating the adoption of Oracle cloud services including discovery, design and deployment.

Responsible for participating in customer engagements to collaboratively design and implement solutions. May work directly with customers to gather requirements, develop architectures and translates business needs into solutions. Implements solutions and ensures successful deployments through code development and scripting. Displays product/application understanding through more customized presentation demonstrations to customers and at conferences and events. Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training. Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations). Serves as a technical point of contact for customers and sales on technical cloud solutions and customer success. Further builds business and technical acumen.

Minimum qualifications include: 5 years experience with computer applications and tools required. Ability to travel 25% international and domestic. Preferred but not required qualifications include: Bachelor of Science-level university degree in Computer Science, Math, Engineering from accredited university; and/or relevant 5 years technical experience. Expertise in system and application design; Written and verbal communication and interpersonal skills; Needs analysis, positioning, and business justification; Solving technical problems with customers in technical environments.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Job: Pre Sales

Location: SA-SA,Saudi Arabia-Riyadh

Job Type: Regular Employee Hire

Organization: Oracle

https://oracle.taleo.net/careersection/2/jobdetail.ftl?job=220007RD&tz=GMT-05%3A00&tzname=America%2FChicago


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🔴 Entry Level (0-2 Years Experience)


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🟤 Junior Professional Level (2 - 5 Years Experience)


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⚫️ Mid Level Professionals (5 - 8 Years Experience)


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🟠 Senior Professional Level (8 - 15 Years Experience)


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🔴 Executive Level (CEO, CFO, COO, MD, VP, Director, Manager)


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Maintenance Technician, Kone, Madinah, KSA

 KONE is looking for a service-minded Maintenance Technician to provide professional elevator and escalator maintenance service to our customers in Madinah, Saudi Arabia.


In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance. As a Maintenance Technician, you will be performing regular maintenance checks and tasks on KONE and Third Party equipment, as well as attending call-outs for stoppages. Training and technical support is provided and the opportunity for advancement within the company is only limited to your willingness to progress.

What will you be doing?

  • Complete scheduled preventative maintenance

  • Attend service calls and complete planned and unplanned repairs

  • Carry out the activities in accordance with KONE policies and procedures including sound understanding of quality and safety standards

  • Take immediate action on site in case of high risk identification and apply the escalation procedure

  • Accountable for the end-users and the site safety

  • Accountable for precise and timely reporting of the work done

Are you the one?

  • 0 - 3 years of experience within the elevators & escalators industry

  • Fresh graduates from technical institutes with mechanical/electrical major are welcome to apply

  • To comply with the current labor regulations, this role is only open for Saudi nationals

  • Good communication skills and willingness to learn



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Join a Whatsapp Group of your choice, to be notified of the Latest Jobs in the Middle East.


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Direct with Employers!



Take the 1st step towards SUCCESS. Your Dream Job in the GCC.


Order Your Customized Applicant Tracking System (ATS) compliant CV!


Click on your Level of Experience:


🔴 Entry Level (0-2 Years Experience)


➡️ https://www.dubai-forever.com/entry-level-resume.html




🟤 Junior Professional Level (2 - 5 Years Experience)


➡️ https://www.dubai-forever.com/professional-level-cv.html




⚫️ Mid Level Professionals (5 - 8 Years Experience)


➡️ https://www.dubai-forever.com/mid-level-cv.html




🟠 Senior Professional Level (8 - 15 Years Experience)


➡️ https://www.dubai-forever.com/professional-level-resume.html




🔴 Executive Level (CEO, CFO, COO, MD, VP, Director, Manager)


➡️ https://www.dubai-forever.com/executive-level-resume.html



Please do submit your CV here as well:


🔊 https://www.dubai-forever.com/submit-your-cv.html



Join the Fastest Growing Jobs Group on LinkedIn:


🔊 https://www.linkedin.com/groups/8288711/

 

Administrator, Wipro, Riyadh, KSA

 Job Description

 Role Purpose

The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction

Do

  

  1. Ensure timely response of all the tickets raised by theclient end user
    1. Service requests solutioning by maintaining quality parameters
      1. Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
      2. Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolutiontimeframe
  • Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
  1. Provide an acceptance and immediate resolution to the high prioritytickets/ service
  2. Installing and configuring software/ hardware requirements based onservice requests
  3. 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements andrequests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
  1. Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
  2. Coordinate with on-site team for complex problem resolution andensure timely client servicing
  3. Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner

Lists the competencies required to perform this role effectively:

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