Customer Communication Specialist, Witty, Dubai, UAE

Job description

We believe that the purpose of money is far greater than to make more of it just for profit. We know that money is energy, with a duty to create value for others through opportunity - because once you have the liberation of financial freedom it’s just the start of a healthier body and mind too. A direct route to a longer, happier, better life for you and those around you.

That’s why we pull together some of the greatest, strongest, most brilliant minds on earth. We challenge them to take the beast of the financial system and curiously re-engineer the possible. To find new ways to build better products, and equip people with super powers to improve their lives. To let people only pay for what they need, to create products to bank smarter every day, that merge the new worlds of cryptos and fiat currencies and to create one system for a simply better life.

We’re looking for a Customer Communication Specialist to join our team in Dubai!

Job requirements

YOUR MISSION:

To help our customers have an excellent experience with W1TTY via in-app chat, video calling, email and phone. We are not building another typical call center! We do things differently by using the latest tech and infrastructure to help our Customer Care team assist our users in real time, live!

· Provide world-class customer support via email, phone, and live chat and video calling.

· Understand and assist users on their journey of onboarding, using and being happy with their experience.

· Be creative, friendly, and solution-oriented with customers and colleagues.

· Understand the need to meet expectations, rise above them, and go that extra mile for customers.

· Show a flexible approach working in a changing and fast-growing environment

· Reduce number of interactions by sharing information, updating existing knowledge and

collaborating with other teams.

· Make suggestions and recommendations to Supervisor to continually improve customer service.

KEY SKILLS:

· Customer focus and empathy - you enjoy talking to customers, listening to their needs, and finding solutions to their queries

· Problem-solving skills by working independently and in collaboration with other teams

· Strong verbal and written communication skills and excellent phone or live chat manner

· Fluent in English, both written and verbal

· Ability to multi-task effectively

· Ability to work in a 24/7 support team

· Monitor progress and performance targets

· Open to innovation and changes

· Proven experience in supporting mobile apps, both iOS and Android

WE OFFER:

Great working culture with super-teams
Individual opportunities for development
Be a part of a global hyper-growth fintech
Chance to create innovative products that make people’s lives better
Competitive benefits package

… and much more!

https://w1tty.recruitee.com/o/customer-communication-specialist

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🟤 Junior Professional Level (2 - 5 Years Experience)

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⚫️ Mid Level Professionals (5 - 8 Years Experience)

➡️ https://www.dubai-forever.com/mid-level-cv.html

🟠 Senior Professional Level (8 - 15 Years Experience)

➡️ https://www.dubai-forever.com/professional-level-resume.html

🔴 Executive Level (CEO, CFO, COO, MD, VP, Director, Manager)

➡️ https://www.dubai-forever.com/executive-level-resume.html

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Lead Payroll & HRIS Administration MENA, Schindler Group, Dubai, UAE

About the job

Location: Dubai, Dubai, United Arab Emirates

Requisition ID: 62047

Schindler stands for mobility. Mobility needs experts.

Join our team in Dubai.

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000 employees in more than 100 countries.

Schindler MENA is the operating entity of the Switzerland-based Schindler Group. Schindler is one of the leading global manufacturers of elevators, escalators and moving walks. The company specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability.

Lead Payroll & HRIS Administration MENA

Mobility is the goal

Role Objective

The Payroll & HRIS Administration Manager MENA (GOM Position Title: Lead Payroll & HRIS Administration MENA) for the KG will act as the CoE (Center of Expertise) for the central functions of payroll and Employee Central / HRIS management scope for the KG with the primary aim to:

Ensure efficiency and standard in our HR operations processes related to Workforce Admin.
Efficiently support Human Resources across all OCs in the KG in the administrative and transactional activities of the whole employee lifecycle in providing HR operational, administrative and transactional support for various HR tasks in the whole employee lifecycle i.e. processing payroll, including social security and tax, maintaining HRIS data in EC.

Principal Activities

Headcount Control and BU/Approved Positions
Centralized Payroll Management
HRIS Employee Central Administration
HR Ticketing Service
Medical and Life Insurances
Social Security, Taxation, Pension
Work Permits, Visas & Immigration
Travel Desk
Outsourcing Support Functions
Support on Total Rewards: Compensation Planning, Pay Design & Benefits Program, GPS Grading
Variable Pay/Bonus/Incentive Program
Global Mobility / IAs
Benchmarking and Market Survey

Mobility needs you

Education

Formal academic qualification in human resource management.
Post-graduate degree would be an advantage.

Experience

Minimum of 5 years of progressive experience in managing the payroll/C&B function and data management in a supervisor/managerial role with a total of 10 years in an HR environment.
Exposure in an industrial engineering and multinational environment would be a preference.

Skill & Qualities

In-depth understanding of C&B and HRIS.
Advanced knowledge of MS Office applications (Excel & PowerPoint).
Understanding of SAP HRMS & SuccessFactors would be necessary.
Excellent presentation and communication skills.
Strong cross-cultural awareness and willingness to travel (approx. 30%)

Language

Proficient in English both in speaking and writing.

Do you want to move the future with us?

For questions please don’t hesitate to ask Megann D Souza, Phone (+971) 43760184

www.schindler.com

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

https://job.schindler.com/Schindler/job/Dubai-Lead-Payroll-&-HRIS-Administration-MENA-Duba/801230601/?feedId=283401&utm_source=LinkedInJobPostings&utm_campaign=Schindler_Linkedin

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Order Your Customized Applicant Tracking System (ATS) compliant CV!

Click on your Level of Experience:

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➡️ https://www.dubai-forever.com/entry-level-resume.html

🟤 Junior Professional Level (2 - 5 Years Experience)

➡️ https://www.dubai-forever.com/professional-level-cv.html

⚫️ Mid Level Professionals (5 - 8 Years Experience)

➡️ https://www.dubai-forever.com/mid-level-cv.html

🟠 Senior Professional Level (8 - 15 Years Experience)

➡️ https://www.dubai-forever.com/professional-level-resume.html

🔴 Executive Level (CEO, CFO, COO, MD, VP, Director, Manager)

➡️ https://www.dubai-forever.com/executive-level-resume.html

Please do submit your CV here as well:

🔊 https://www.dubai-forever.com/submit-your-cv.html

Join the Fastest Growing Jobs Group on LinkedIn:

🔊 https://www.linkedin.com/groups/8288711/

Research Analyst - Technology, Media & Telecommunications, BCG, Dubai, UAE

WHAT YOU'LL DO

As a Research Analyst within BCG's Data & Researcher Services team, you would provide secondary research in support of proposals, client cases, and business or IP development initiatives, with specialization in Technology, Media, and Telecommunications (TMT) topics. You will be responsible for delivering on variety of requests through the day.

The environment is fast paced and may need you to connect with the customers from the consulting and knowledge teams to refine/understand the scope, devise an appropriate approach; package and deliver to the satisfaction of the customer. There is opportunity for you to grow and learn in an apprenticeship culture where you can quickly build and expand your research knowledge base to the next level.

The Technology, Media, and Telecom research team at DRS supports consulting case and other internal teams at BCG by providing deep and comprehensive secondary research solutions. Some of the topics covered by team on a regular basis include Cloud Computing, Semiconductors, Software, IT Services or Emerging Topics such as Artificial Intelligence, Machine Learning, Blockchain etc.

YOU'RE GOOD AT

Developing topic knowledge and industry expertise

You will manage various research requests with a high-level accuracy and organization, primarily on technology topics for our Middle East based consulting teams
You will be required to understand request objectives focused on Technology, Media, & Telecommunication topics and proactively suggest most appropriate and efficient research approach to senior DRS team members and customers, as appropriate
You will evaluate our source quality and data accuracy, and proactively help to identify and raise research-related issues
You will take ownership of personal development in research delivery and topic specialization

Customer and team orientation

You will engage in thought partnership with consulting teams and knowledge teams to understand, scope and deliver accurate, timely and relevant data and information
You will be coaching Research Associates and outsourcing partners, as well as delivering data quality analysis with them

Utilization and development of tools and technology

Along with collecting, summarizing and synthesizing relevant data and information into appropriate, concise, timely and highly effective output, you are proficient in Excel, Word and PowerPoint
With guidance, you will develop tools, resources and trainings within the Technology, Media & Telecommunication topics, you will be contributing to knowledge capture and documentation
Using your strong analytical thinking, you will provide advanced synthesis, and develop deep expertise in specialized research tools, databases, and sources

Working flexibly in in a fast-paced environment

In addition to being intellectually curious and being able to work in a fast-paced, deadline focused environment, you can identify practical, timely and innovative research approaches

YOU BRING (EXPERIENCE & QUALIFICATIONS)

2-4+ years relevant working experience, with some specialization in the telecom sector; well versed with major telecom and tech topics such as Cloud Computing, Semiconductors, Software/Applications, IT Services, Datacenters, Telco, Hardware/Infrastructure among others
Sound understanding of local Middle East Technology sector and markets like KSA, UAE, Qatar is important
Proficiency in research databases like Gartner, Forrester, IDC, CBInsigts, eMarketer, Factiva, Hoovers, Refinitiv (Thomson One), Capital IQ etc.
Bachelors of Engineering in either of Electronics, IT, or Computers; Bachelor in Applied Sciences (Masters in these courses preferred)
Proficiency in Excel and PowerPoint
Excellent communications skills. Arabic is preferred but not mandatory

https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=25811&siteid=5185&Areq=16177BR#jobDetails=704300_5185

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Direct with Employers!

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Order Your Customized Applicant Tracking System (ATS) compliant CV!

Click on your Level of Experience:

🔴 Entry Level (0-2 Years Experience)

➡️ https://www.dubai-forever.com/entry-level-resume.html

🟤 Junior Professional Level (2 - 5 Years Experience)