Area Sales Manager, Panerai, Dubai, UAE

 Founded in Florence in 1860 as a workshop, shop and subsequently school of watch-making, for many decades Panerai supplied the Italian Navy and its specialist diving corps in particular with precision instruments.The designs developed by Panerai in that time, including the Luminor and Radiomir, were covered by the Military Secrets Act for many years and were launched on the international market only after the brand was acquired by the Richemont Group in 1997.

Today Panerai develops and crafts its movements and watches at its NeuchΓ’tel manufacture. The latter are a seamless melding of Italian design flair and history with Swiss horological expertise. Panerai watches are sold across the world through an exclusive network of distributors and Panerai boutiques.

 


JOB TITLE                                              Area Sales Manager

 

REPORTING TO                                      Head of Sales

                                                               

LOCATION                                           Dubai, UAE  

 

JOB START DATE                                   July 2022


 

MAIN PURPOSE

 

The Area Sales Manager is directly responsible for leading the performance, profitability, optimization and development of the external boutique and POS network across Middle East in line with the Maison’s global strategy.

He/she is the warrant of the achievement of the business targets on his/her network by ensuring an exceptional client experience and operational excellence.

As an Ambassador of the brand, establishes strong partnerships with retailers and local sales teams while providing continuous support and highest level of service to the accounts under his/her management.

 

KEY RESPONSIBILITIES

 

Network Performance

  • Working closely with the Head of Sales developing the annual and mid- term strategy in the network and actively participate to the Business Plan process.
  • Forecast accurately annual, quarterly and monthly revenue streams.
  • Monitor each client’s account / market under responsibility; and ensure monthly turnover is achieved
  • Responsible for monthly product allocation, replenishment
  • Reporting regular benchmark with competition & insure to monitor the market share per boutique and define business opportunities.
  • Monitor product launches, events, pricing
  • Set and monitor sales targets and KPI’s (defined by the brand) for each boutique yearly, by month and by products lines.
  • Implement the maison retail guidelines and tools defined by the HQ in all boutiques.
  • Develop annual action plans with Marketing, CRM and Training departments to support the strategy and objectives and implement them in the boutique network.
  • Ensure a proper follow-up and reporting through Booster tool of retail network results (sales, KPI’s, follow up, missed sales) and propose corrective actions.

 

Client Experience

  • Act as an Ambassador of the Brand.
  • Manage all customer service and client issues with high level of professionalism.
  • Define CRM objectives with Regional CRM Manager.
  • Launch and monitor CRM activities within the boutiques.
  • Make sure every boutique has a proper data capture and follow up system for clients, prospects, CS and reservations.
  • Monitor quality of the CRM data capture.

 

Boutiques Operations

  • Visit boutiques every month in order to control all the business aspects and check application of all guidelines (boutique check list fixed by HQ and by local team. Coordinate with Retail Department the Mystery shopping operations and make follow up action plans.
  • Coordinate with local brand departments for all the merchandising, training, advertising and PR initiatives related to the development of each boutique and retail activity.
  • Develop a business oriented approach and positive mindset in your network, through monthly meetings with the Boutique Managers / POS Managers, exchange best practice with other boutiques.

 

Sales & Account Management

  • Make sure each Boutique has proper assortments and stock and set up corrective actions.
  • Implement action plan to increase the network sell-out
  • Control visual merchandising implementation in coordination with the Trade Controller/merchandiser
  • Assess business opportunities, expansion plans (opening and closing of point of sales), new retail projects in all markets.
  • Collection and past due follow up: In coordination with finance department, contribute to the timely collection of customer’s outstanding payments
  • Monitor and comply with customer’s credit limits.

 

Supply Chain / Marketing

  • Responsible for annual sales forecast for each market, in coordination with the Supply-Chain / Marketing department
  • Validate and allocate the products / quotas in coordination with Retail Executive
  • For each market, follow-up the sell-out trends regularly in coordination with Supply Chain
  • Planner. Responsible for Booster effective implementation.
  • Discuss and agree with Head of Marketing the marketing and communication yearly plan per market ( Coop budget , event, local action to boost sell-out )
  • Identification and reporting of any event opportunities, as well as local communication needs towards the brand Marketing & communication team
  • In coordination with all departments: Prepare and participate to the trade shows (Bahrain, Qatar) and expos: (Pre W&W, W&W).

 

Training Coordination

  • Establish the yearly training plan in coordination with the retail executive
  • Organize and deliver training sessions in order to enhance knowledge of local sales teams on the brand and products
  • Coach Boutique Managers and sales staff on the job through role plays and sales debriefings

 

Recommended time spent within boutiques and/or travelling : 50% minimum

 

Geographical area under responsibility: Middle East

Number of Points of sales: 9 external boutiques and 10 POS

 

PROFILE

 

  • Minimum of 5 years’ experience in commercial roles, preferably in luxury retail
  • Strong knowledge of Middle East retail business & culture
  • Good understanding of retail operations, marketing & communications, and digital trends
  • Strong analytical, communication and organizational skills
  • Bachelor’s/ Master’s degree from a reputable university
  • Experience using MS Office pack
  • Fluent in Arabic and English


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Service Leader - Accounts Receivable Supervisor, Shangri-la Group, Dubai, UAE

 Shangri-La Hotel, Dubai

 

The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world's most dynamic cities.

 

Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai.  It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai’s popular beaches.

 

The hotel’s 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.

 

As a Service Leader - Accounts Receivable Supervisor, we rely on you to:

  • Handle all guests' billing issues and disputes
  • Prepare account billing with required supporting documentation
  • Monitor customer account details for non-payments and delayed payments
  • Reconcile accounts and communicates with customers              

 

We are looking for someone who:

  • Has a passion for numbers
  • Has good organisational skills 
  • Communicates and writes with fluency in English 
  • Preferably has experience working in a finance department of a 5* luxury international hotel
  • Is a critical thinker and a problem-solver
  • Is able to communicate with customers effectively and professionally


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πŸ”΄ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager)


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Wholesale Executive Fixed term contract, Richemont, Dubai, UAE

 Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

MAIN PURPOSE

Support the Regional Brand Manager MEIA’s activities in the region to gather, analyse and present sales/stocks/finance results, optimize the seasonal logistic flows, while assisting the partners in the daily administration activities.

 

DIMENSION

Network of external partners in the Middle East, India & Africa (MEIA) region with specific focus on key countries and key locations.

 

CONTEXT

Based in local headquarters, reporting to the Regional Brand Manager MEIA, with strong analysis and coordination with the regional partners.

 

KEY RESPONSIBILITIES

 

Order Management 

  • Enquiries & analysis related to shipments and inform all partners accordingly on the back order & upcoming deliveries.
  • Co-ordinate with the shipping team in terms of  the Shipping docs.
  • Manage the shipment discrepancies ( Shortage and Lost pieces ).
  • Reporting to the key contacts - Distribution of important communication and materials, such as delivery updates, shipping details etc.
  • Process and follow-up on the orders.

 

Reporting, Planning and Analysing

  • Assist on Gemini implementation / Serapian integration within Richemont Dubai FZE.
  • Responsible to get the stock report from the customers on a quarterly basis.
  • Responsible to get the monthly sales report from the partners.
  • Preparation of reports: Stock, Sales (sell-in / sell-out) and any other operational reports as required.
  • Issue a monthly SELL IN/SELL OUT report per country/client and commercial line to analyse the budget achievement.
  • Assist the Regional Brand Manager in department presentations

 

Finance:

  • Obtain the financial statement as per the customer.
  • Consolidated regional account receivables/overdue of the partners.
  • Inform the partners on the Statement of Accounts - beginning of each month.

Experience

  • Minimum of 3 years relevant experience in a similar capacity
  • Responsible and pro-active with the ability to work both independently and as part of a team (Essential)
  • Experience of working in a multi-national environment
  • Experience of liaising with Middle and Senior Level Management (Preferred)

Technical skills / abilities:

  • Excellent knowledge of English (written and spoken)
  • Ability to plan and deliver communications in an impactful, persuasive and tactful way
  • Report compilation skills, with high accuracy
  • Excellent computer skills, including very strong proficiency in Excel and PowerPoint

 

Personal skills

The successful candidate will have the following personal qualities:

  • The ability to approach data and situations logically, in a step-by-step way
  • The drive to meet and exceed goals and standards of excellence, and to improve performance
  • Analytical and problem solving skills with high level of accuracy
  • Clear, timely, accurate communication and reporting
  • Multicultural sensitivity and international awareness
  • High Team spirit with strong interpersonal skills
  • Passion for the brand / The ability to enthuse clients about the brand


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Customer Advisor, John Crane, Dubai, UAE

Job Description

Currently recruiting for customer advisor to provide excellent customer service by providing on-time delivery and timely and accurate responses to customer queries. Role to be based in Dubai office.  

Duties & Responsibilities

·         Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.

·         Support external sales team with specific customer account information,

·         Networking and communication with customers, agents, and other JC operations.

·         Review customers enquiries and orders

·         Following up and monitoring of internal order processing and delivery performance.

·         Assist finance in resolving payment issues in case of product discrepancies.

·         Use of SAP, C4C business system and its relevant modules.

·         Work with other departments to expedite the service to customers.

·         Prepare notifications for non compliances.

·         Review LOC for commercial terms and conditions.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

·         Education/Training: Preferably Mechanical Engineer or University Degree in Economics, Commerce.

·         Experience: 3+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs.               
                     Experience of working in a multinational and multicultural environment.

·         Knowledge/Skills: Technical knowledge of or ability to learn SAP system
                                Product knowledge or ability to learn about John Crane product portfolio & product codes
                                Excellent MS Office background       
                                   

·         Languages: English (and French for North Africa support). Speaking in Arabic is an advantage

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 23,000 colleagues, based in 55 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170 year history of innovation, and five global divisions, all experts in their field. 

About John Crane

John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.

  

https://www.smiths.com/job-search/job-details/?langCode=EN&nPostingTargetID=337829


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System Analyst, Gulf Bank, Kuwait

 Job Purpose

To improve endpoint services, manage IT Service Improvement Projects, and owner endpoint applications

Job Accountabilities:-

Business Specific
• Analyze performance of Endpoint management administrators activities, identify problem areas, and deliver solutions to enhance quality of service toprevent future problems.
• Establishing endpoint level security administration and implementation of a system to avoid any breach of security and hacking
• Assist in the development and implementation of IT Service continuous programs for assigned IT Group divisions.
• Align Endpoint management activities with Information technology group objectives to achieve strategic initiatives.
• Participate in project planning and delivery including implementation, and testing.
• Review and recommend improvement initiatives that impact IT customer satisfaction and relationships.
• Take part in the development of IT Infrastructure and operation budget, SLAs, and projects.
• Perform a variety of tasks within the general scope of the job and others as assigned by the management
• Get involved in Business initiatives with IT for upcoming implementation and new solutions for end-users

Generic


Policies & Procedures:
Implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitors their adherence so thatwork is carried out in a controlled manner


Corporate Governance:
Ensure compliance with all CBK, GB operational procedures, Risk and AML policies
Key Performance Indicators
• Promptness in answering to queries Relevance of information provided
• Consistency in maintaining adequate turnaround time on query / complaint resolution
• Effectiveness in maintaining inter departmental coordination
• Overall employee satisfaction levels (measured by internal surveys)
• Adherence to banks overall policy and IT procedures

 

Qualifications

 

Bachelors Degree / Advanced Diploma in IT/ Computer science

Knowledge
IT Service Management process and practice.
IT organization models. Awareness of critical banking processes

Experience
2 - 3 years experience in a similar role, in a professional office environment

 

Primary Location

: Kuwait

Job

: Entry Level Jobs

Organization

: IT Service & Support

Schedule

: Regular

Shift

: Standard

Job Type

: Full-time

 Day Job

Job Posting

: Apr 10, 2022, 3:22:56 PM


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Direct with Employers!


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Take the 1st step towards SUCCESS. Your Dream Job in the GCC. Click on your Level of Experience:



🟒 Entry Level (0-2 Years Total Work Experience)


➡️ https://www.dubai-forever.com/entry-level-resume.html




🟑 Junior Professional Level (2 - 5 Years Work Experience)


➡️ https://www.dubai-forever.com/professional-level-cv.html




πŸ”΅ Mid Level Professionals (5 - 8 Years Work Experience)


➡️ https://www.dubai-forever.com/mid-level-cv.html




🟠 Senior Professional Level (8 - 15 Years Work Experience)


➡️ https://www.dubai-forever.com/professional-level-resume.html




πŸ”΄ Executive Level (CEO, CFO, COO, MD, VP, Director, Manager)


➡️ https://www.dubai-forever.com/executive-level-resume.html



Please do submit your CV here as well


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