Company Description
Providing water, energy and waste management solutions for 160 years, Veolia offers public authorities and industries with a range of water, energy and waste management services vital to human development and sustainable growth in 48 countries around the world. We continue to adapt and innovate in step with economic growth and human development by designing and implementing solutions that will have a positive impact on the environment and resources.
Our goal is to build a better 21st century, we therefore see ourselves as #resourcers.
Key figures:
• More than 1,300 employees in the Middle East (in addition to the 4,000 for Enova which reports directly to Veolia AMO, for Facility Management and energy Efficiency contracts in the ME)
• A strong local network with 12 offices across the region (UAE, Oman, Qatar, Bahrain, Kuwait, Lebanon)
• 30 years of sustainable partnerships
• More than 6,000 references
In the Middle East, Veolia works with industries, governments and communities, retail and commercial businesses, to deliver innovative and sustainable solutions that are needed today, with the vision required for tomorrow.
Through public-private partnerships and innovative contractual schemes, Veolia is committed to achieving quantifiable results with sustainable, pragmatic environmental solutions.
Context
Veolia Environmental Services Emirates (VESE) established in Abu Dhabi in 1997 is now looking for an Operations Manager (Commercial Department)
With around 370 employees, VESE specializes in the management of both liquid and solid hazardous and non-hazardous waste. VESE is one of the leading companies in the waste management sector in the UAE. Its expertise spans the entire waste lifecycle, from collection to recycling, in order to recover end products as materials and energy. The company manages roughly 75,000 tonnes of commercial waste, over 3,000 tonnes of recyclables and more 1,500,000 tonnes of hazardous waste every year. Joining VESE is sharing the mindset of a company which values sustainability and is at the spearhead of ecological transformation.
Job Description
Plan and direct the execution of activities related to the Commercial department.
Manage the execution of activities related to service provision including: sweeping, waste collection, industrial services, specialist and normal cleaning contracts and hazardous waste management in line with Veolia’s local and global safety, welfare and compliance guidelines.
Responsible for meeting business targets that are set from the General Manager.
Overall responsibilities, delegated authorities and accountability
Operations:
● Oversee the management of the operational teams in the safe delivery of waste management and cleaning services to the required level of quality and customer satisfaction
● Monitor and improve where necessary the service quality and customer satisfaction
● Manage the team of coordinators and supervisors to ensure the implementation of the services in a safe, efficient and well planned manner
● Ensure daily operations morning meetings are held between operations team, workshop and BD team to encourage sharing relevant information to allow smooth delivery of service to customers ● Work cooperatively with other department heads (in particular HR and Maintenance) to ensure the Commercial department is supplied with sufficient resources to carry out planned and ongoing duties and to mobilise new projects.
● Schedule and conduct periodic quality checks on the ground so as to ensure compliance with the procedures, customer expectations and work instructions
● Make sure Operations are carried out in compliance with local laws (environmental and safety regulations and labour law)
● Design, document and implement methods for work activities to increase efficiency and effectiveness in Waste Collection functions Commercial
● Manage the commercial activity with the aim to renew contracts and win new business
● Work closely with the Business Development Manager to agree which tenders to target, support the tender process with resource plans, operating plans and technical solutions
● Carry out customer visits to monitor performance, solve technical problems and identify and develop business opportunities
● Maintain on-going market and competitive intelligence within the target sectors
● Liaise with Key account Customers and provide updates on performance / regulations and maintain good customer relationships. Good client relationship management is essential
● Investigate complaints from clients regarding Waste Collection activities, ensures that all personnel act and perform in a professional manner
● Respond within an acceptable time period to customer demands
Business Management:
● Participate in the company budget process by developing the budget for the Commercial Department, monitoring performance against budget and delivering the required services within budget.
● Ensuring budget and revisions are aligned to revenue and growth forecasts
● Keeps immediate line manager fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
● Identify and implement cost savings by optimization of vehicles and manpower
● Develop annual CAPEX investment plan to maintain serviceability of the fleet and meet growth requirements
● Drive forward digitalisation of the Commercial Department to utilise fully mobile technology and the company’s IT systems
● Use, improve and implement new dashboards and reports to ensure visibility of operational, safety and financial aspects of the Commercial department.
● Ensure appraisals completed for all department staff identifying training needs, encouraging the continuous development of colleagues in the technical and personal plans.
QHSE:
● Understand, implement and follow the QHSE policy.
● Report any HSE incident immediately as per VESE HSE procedures.
● Implement and coordinate QHSE procedures onsite.
● Responsible for the Health and Safety of all personnel under his authority, including others who may be affected by the company’s activities.
● Understanding and implementing the company HSE policy, plans and procedures.
● Conducting Risk Assessments in collaboration with QHSE coordinator on activities related to commercial operations and ensuring that the methods and systems of work are safe
● Providing written and verbal instructions outlining potential hazards and precautions, and ensure they are complied with.
● Ensuring incident and near-miss reporting procedures are understood and complied with, and assist with accident investigations where appropriate.
● Ensuring all employees and sub-contractors are suitably trained/competent to carry out the prescribed task and that the necessary licenses/certificates of competence are in force and appropriate.
● Ensure that the employees reporting to him are following the training program defined in the QHSE system.
● Warn and issue notices where necessary to employees in case of breach of QHSE rules. ● Define roles, responsibilities and authority in the Operation Department.
● Comply with QHSE policy of VESE
● Understand his/her role in the event of an emergency and participate in emergency drills and exercises
● Maintain the quality control objectives formulated by the BU management and coordinate the objectives with the service performance procedures in collaboration with the heads of the division
● Ensure all corrective actions assigned to staff arising from audits, incidents and HSE reviews are implemented on time
● Ensure all Hazardous Waste jobs are completed using the applicable Permit to Work Procedures
Qualifications
Education level
● Hold a relevant educational qualification from a well recognized and reputable academic institution fit for the required job function.
● Hold a Bachelor's Degree in Environment, Engineering or equivalent. Master’s Degree is an advantage.
Experience
● Minimum 10 - 15 years experience in the same field in a well reputed organization. Ideally 3 years experience as an Operations Manager.with logistics experience
Technical skills:
● Excellent analytical and reporting skills.
● UAE valid light vehicle driving license is a must.
● Innovative and continuous improvement mindset.
● Effective problem identification, problem solving and improvement implementation.
● Thorough knowledge of the principles and practices of collection and sweeping operations and programs
● Thorough knowledge of current applicable federal, state and local laws, rules and regulations for solid waste refuse collection environmental compliance activities
● Thorough knowledge of collection route design principles and practices;
● Substantial knowledge of customer service principles, practices and techniques
● Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language
● Ability to plan, organize, coordinate and supervise the work of others
● Ability to understand and follow oral and/or written policies, procedures and instructions
● Ability to prepare and present accurate and reliable reports containing findings and recommendations
● Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks
● Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions
● Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines
IT Skills:
● Advanced proficiency in Google suite, MS Office and related apps.
Veolia values:
● Take initiative and always act in a professional and ethical manner.
● Represent VESE in a courteous, helpful and business-like behavior.
● Maintain an uncompromised level of confidentiality and integrity related to all VESE information and operation in general.
● Adhere to and encourage adherence to all corporate policies and procedures.
● Lead by example, be friendly and helpful.
Teamwork and Collaboration
● Maintain coordination and effective working relationships with other job functions and the other teams.
● Train and develop subordinates
Organizing and Reporting
● Ensure that reporting is performed promptly and accurately.
● Organize soft & hard files with focus on digitalization.
● Update reports within specified time.
● Produce requested reports as and when required by the General Manager.
Communication
● Report all relevant information to the General Manager promptly and accurately.
● Ensure effective, accurate and prompt communication with all other departments, clients, suppliers and Veolia teams.
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