Regional Senior Manager Compliance, Global Private Banking, HSBC, UAE

 Job description

Regional Senior Manager Compliance, Global Private Banking & Wealth (0000GCNP)

GCB 04

Some careers grow faster than others.   

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC

The Compliance function is a Second line of defence (LOD) function, responsible for reviewing and challenging the activities of the Group’s businesses (also referred to as “the First LOD”) to ensure that they effectively manage as “Risk Owners” the Regulatory and Financial Crime Compliance risks inherent in or arising from the conduct of their activities and for which they are responsible. The Second LOD consists of 'Risk Stewards' who are independent of the commercial risk-taking activities undertaken by the First LOD. The Compliance function is a Risk Steward for a number of non-financial risks in accordance with HSBC Group’s risk framework.

 

In this role, you will:

  • To assist and represent the Regional Head of Private Banking Compliance Advisory, MENAT in discharging their compliance responsibilities in respect of  GPB/WPB. 
  • The responsbilitties of the incumbent cover  the GPB & wealth  business within MENAT and include the provision of advice to business and Compliance teams on  compliance matters,
  • Assisting and training business on relevant regulations and compliance policies and to complete MI & data reporting locally, regionally, Group,to HSBC Private Bank (Suisse) SA and HSBC Bank Middle East for goverance purposes.
  • The role requires strong partnership with the GPB & wealth business and leadership team and has responsibility for driving the implementation of policies, regulations and ensuring that a conduct and compliance led culture is embedded within the businesses.
  • The job holder must keep up to date on changes in the regulatory environment and industry developments in relation to the business.
  • The job holder assists and deputises for the Regional Head of Private Banking Compliance Advisory, MENAT in their role of CO and MLRO responsibilities referenced in DFSA AML rule 11.4 DFSA GEN rules 5 and 7.
  • Represent Compliance in key decision making sub-committees of RMM and ExCo as allocated and delegated
  • Advice and guide Compliance Assurance team to undertake thematic reviews of the business/activities to evaluate compliance with all relevant laws, regulations, codes and internal policy/procedures.
  • Review and impact assess Regulatory changes under Compliance stewardship
  • Manage the Risk Steward check and challenge and risk action tool on HELIOs and discharge Risk Steward oversight responsibilities
  • Support Compliance engagement and interface with the business management meetings and issues assessment.
  • Advice on complex change programs as allocated by line manager.
  • Supervisory review of Compliance Risk Assessments.
  • Oversee FIM implementation into the business and local policies/manuals where compliance is a risk.
  • Meet local/regional/FINMA/Group led regulatory reporting and ad-hoc projects as required.
  • Accountable for working with Global Compliance stakeholders on extra-territorial regulations and Global policies for impact assessment and implementation.
  • Ensure roll out of best practice within the GPB MENAT offices and support the offices as required.
Requirements

To be successful in the role, you should meet the following requirements:

  • Strong exposure in HSBC Group offices in risk and control functions.
  • Proven analytical skills, together with the ability to support decisions with sound reasoning.
  • Strong influencing and stakeholder management skills.
  • Good knowledge and understanding of Local UAE regulators, DFSA, and FSRA requirements.
  • Experience of UAE onshore,  DFSA and FSRA regulatory Environment
  • Excellent command of written and oral English skills.
  • University degree required

 

For further details and application information please visit our careers site, searching under reference number 0000GCNP

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.           


https://mycareer.hsbc.com/en_GB/external/PipelineDetail/Regional-Senior-Manager-Compliance-Global-Private-Banking/18650


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Account Manager, Emirates NBD, Dubai, UAE

  

Primary Location

: United Arab Emirates-Dubai-Dubai - Deira, Baniyas Rd, Near Abra Station, Enbd Building

Job

: Relationship Management

Organization

: Priority Banking

Schedule

: Regular

Shift

: Standard

Job Type

: Full-time

 Day Job

Job Posting

: Mar 1, 2022, 5:16:35 PM


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Please do submit your CV here as well >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

And you will wonder why you never get an INTERVIEW CALL...


Take Action Now!

Order Your Customized ATS-compliant CV!

Take the 1st step to SUCCESS. Click on Your Level of Experience:


 Entry Level (0-2 Years Total Work Experience) -->  

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 Junior Professional Level (2 - 5 Years Work Experience) -->  

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 Mid Level Professionals (5 - 8 Years Work Experience) -->  

https://www.dubai-forever.com/mid-level-cv.html



 Senior Professional Level (8 - 15 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-resume.html



 Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

https://www.dubai-forever.com/executive-level-resume.html



Team Leader, Call Center, Atlantis The Royal, Dubai, UAE

 At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn. 


Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

 

About The Role:

Do you thrive talking and engaging with guests over the telephone? Are you service-focused, willing to create unique guest experiences? Are you able to multi-task without compromising quality or detail? Are you able to lead large teams? If you possess these skills, we have the perfect job for you!

 

As a Team Leader, Call Centre, you should be a continuous source of information for guests and colleagues to ensure the highest levels of training guest service standards are maintained. A Team Leader will work closely with the Assistant Managers to manage colleague call skills, processes, training, resort knowledge to ensure a highly efficient call center in a busy 24/7 working environment. You will ensure that calls are answered by agents within department standards across a variety of call lines to ensure the highest levels of service are consistently enhanced.  

 

About You

A successful candidate will have excellent verbal and written communication skills with extensive Call Centre experience and have demonstrated history of leading and motivating teams toward market-leading service levels. A passion for hospitality and service is critical along with a desire to build a highly trained, detail orientated, and efficient service team.

 

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.


https://jobs.kerzner.com/job/Dubai-Team-Leader%2C-Call-Center/730454722/?utm_source=LINKEDIN&utm_medium=referrer


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Please do submit your CV here as well >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

And you will wonder why you never get an INTERVIEW CALL...


Take Action Now!

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Take the 1st step to SUCCESS. Click on Your Level of Experience:


 Entry Level (0-2 Years Total Work Experience) -->  

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 Mid Level Professionals (5 - 8 Years Work Experience) -->  

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 Senior Professional Level (8 - 15 Years Work Experience) -->  

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 Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

https://www.dubai-forever.com/executive-level-resume.html



Customer Care Representative, LVMH, Riyadh, KSA

POSITION

Customer Care Representatives are in direct relation with the End Customer to enhance their Bulgari journey through Excellence and Luxury Spirit.

PROFILE

Bulgari ambassador

  • Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion
  • Provide support to final customers on Bulgari products
  • Stay up to date with Bvlgari new launches, special collection, CRM Activities

 Client Service Champion

  • Provide friendly, professional and efficient service via inbound/outbound calls, live chat and or emails
  • Make yourself available to receive calls for a minimum of 75% of your on-line time, work weekends and/or evenings.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails.
  • Document all calls in order to track types of inquiries utilizing a CRM software
  • Stay up to date with and follow on-going process, product and policy changes
  • Identify and escalate issues in real-time and appropriately.

 Team Player

  • Provide feedback on a daily basis to the team leader on new issues or call drivers that you have discovered
  • Liaise with Store team for the purpose of sharing information relevant to both departments and booking in-store appointments for final clients.
  • Collaborative team player who approaches challenges in a way to meet needs of others
  • Enthusiasm and positive mindset!


ADDITIONAL INFORMATION

BACKGROUND

  • 2 to 5 years of customer servicing experience in call centre/contact centre, IT Support, etc.
  • Knowledge of the retail / luxury industry is a plus
  • English and Arabic Speaking
  • Proven success record in a fast paced, constantly evolving support environment

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬


Please do submit your CV here as well >>>>>>>>

https://www.dubai-forever.com/submit-your-cv.html

 

If your CV is not Applicant Tracking System (ATS)-compliant, then the information from your CV will get messed up when the "ATS software" reads it. 

And you will wonder why you never get an INTERVIEW CALL...


Take Action Now!

Order Your Customized ATS-compliant CV!

Take the 1st step to SUCCESS. Click on Your Level of Experience:


 Entry Level (0-2 Years Total Work Experience) -->  

https://www.dubai-forever.com/entry-level-resume.html



 Junior Professional Level (2 - 5 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-cv.html



 Mid Level Professionals (5 - 8 Years Work Experience) -->  

https://www.dubai-forever.com/mid-level-cv.html



 Senior Professional Level (8 - 15 Years Work Experience) -->  

https://www.dubai-forever.com/professional-level-resume.html



 Executive Level (CEO, CFO, COO, MD, VP, Director, Manager) -->  

https://www.dubai-forever.com/executive-level-resume.html



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