Middle East Jobs, Careers, Vacancies

Delivery Executive, Google Cloud, London, UK

Delivery Executive, Google Cloud, London, UK

Minimum qualifications:

    Bachelor's degree in Computer Science, a similar field, or equivalent practical experience.
    Experience in designing and leading cloud transformation or migration projects and programs.
    Experience in account management, client service, and/or management consulting.

Preferred qualifications:

    Experience working with a cross-functional and geographically dispersed team and customer base.
    Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
    Understanding of the broader cloud marketplace and the differentiators in offerings.
    Ability to quickly learn, understand, and work with new and emerging technologies, methodologies, and solutions in the cloud/IT technology space.

About the job

Google Cloud teams work with schools, companies, and government agencies to make them more productive, mobile and collaborative. You will oversee all aspects of the Google Cloud sales process, improving it with your insightful data analysis, troubleshooting, and seamless cross-functional teamwork. Your strategies ensure that companies new to Google products get the highest quality customer support and that the Google Cloud program overall is kept on the cutting edge.

As the Delivery Executive (DE), you will manage large scale, multi-program, strategic, and transformational partnerships between customers, Google, and partner(s) to assure customers gain the full value of the partnership and achieves their strategic goals and objectives.

In this role, you will provide stakeholder communication and program management expertise, consulting, and delivery excellence on customer engagements. You will work closely with customers' key stakeholders, executives, technical leaders, and the delivery team to drive successful and impactful transformations. In addition, you will work closely and drive alignment with Sales, Partner Teams, Customer Success Managers, Professional Services Organization colleagues, and Product Management to timely identify, address, and mitigate blockers and deliver the highest customer satisfaction during delivery execution.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Responsibilities

    Provide holistic transformation roadmaps and plans including goals aligned with customer digital strategy and roadmap, spanning all transformational dimensions including, cultural transformation, center of excellence, enablement, and technical implementation projects.
    Manage stakeholder, escalation, and communication management with key executive stakeholders at customer, Google, and partners.
    Own the management and mitigation of critical business and delivery-risks to ensure that the expected business value will be achieved.
    Ensure alignment with key customer delivery partners (e.g., OEM) and Google Cloud delivery and training partners.
    Identify and drive synergies between various initiatives to deliver additional customer value and while increasing speed and efficiency.

Apply Here:
https://careers.google.com/jobs/results/76390094472127174-delivery-executive-google-cloud/

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Junior IT Engineer- Watersons, Durham, UK

Junior IT Engineer- Watersons, Durham, UK

About the Junior IT Engineer role

We’re looking for a Technology Consultant to join our expanding global Remote Services team as a Junior IT Engineer, supporting our clients and their IT infrastructure on a day-to-day basis. For this role you’ll need excellent time management and customer services skills. You’ll be dealing with a variety of end-user IT incidents and service requests daily and will be the first point of call for our clients. This is a challenging role with room to grow and develop within a fast-paced environment dealing with all manners of technology. No 2 days are ever the same!

You’ll have a passion for technology, with a can-do attitude and great problem-solving skills. Ideally, you’ll have previous experience in an end-user support role. However, this is not essential, and we’d love to hear from you if you think you have what it takes.

Your progression is important to us, as we want you to stay with us for the long haul, so ideally, you’ll be a driven individual and a self-starter.

Responsibilities for the Junior IT Engineer-

The successful candidate will be responsible for investigating a wide range of technical issues, mainly around end-user support. You’ll be joining our Quick Wins team, on the front line with end-user issues. This is a great opportunity to step into the world of IT and deal with the following:

    Prioritise and assess the impact of new incidents via phone, portal, and email
    Implement fixes and resolve technical issues up to a 2nd line support level
    Provide outstanding first touch support and customer experience
    Liaise with colleagues to ensure quality is being upheld and services are delivered in a timely manner
    Work within SLA wherever possible to provide timely responses and resolution to incidents and service requests
    Manage your own queue and provide regular updates to customers
    Record your time accurately to ensure accurate billing for clients
    Continually look for improvements for our customers businesses and value-add through the use of technology

Requirements for the Junior IT Engineer

Some of the key technologies we deal with are listed below. Although any experience is advantage, we don’t expect you to know everything and encourage development in these areas:

    Windows 10
    macOS
    General end-user application support
    Key Windows Server Roles
    Active Directory
    Exchange 2013+
    DFS
    DHCP
    DNS
    Remote Desktop Services/Citrix
    SCCM
    SQL Server
    SharePoint
    Microsoft/Office 365 Administration
    Unified Communications solutions – Skype for Business/Microsoft Teams/Mitel
    Virtual Infrastructure – VMware
    Backup Solutions – Veeam

Desired competencies

    Team player
    Customer service
    Self-starting
    Willingness to learn and develop
    Excellent communication skills
    Able to work independently and make decisions
    Awareness of new technologies and trends
    Eye of detail and quality

As a Junior IT Engineer you will build relationships with prospective and active clients across the business and act as their trusted advisor; helping them to secure their business through the pragmatic use of technology and protect them from incoming threats.

If you enjoy a varied environment, sharing your knowledge and experience to support, coach and mentor your colleagues, then we want to hear from you.

Your progression is important to us and your career development is up to you. We commit to invest in our people and reward you for your commitment and effort.

This role can be based in either Glasgow or Durham and does have some travel responsibilities. Currently we’re utilising technology to work remotely and continue our great work\

Apply here:
https://www.waterstons.com/careers/junior-it-engineer-262021

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IT Project Analyst- Rolls-Royce, Derby, UK

IT Project Analyst- Rolls-Royce, Derby, UK

An exciting opportunity has arisen for an IT Project Analyst to join our Manage the Enterprise IT team in Derby.

As the IT Project Analyst, you will provide service and administrative support to the IT delivery programs. Key aspects of this role are directly related to the financial, delivery and quality aspects of each and all of the IT delivery projects in flight; analysing and presenting the data and information that informs the IT Delivery project status. In this role, will provide support to resolve RR Resourcing to IT projects as required by working with the appropriate Delivery Director or Head of Function. You will be managing the procurement and sourcing processes on behalf of Group IT and maintaining the overarching project reporting (Clarizen).

The person in this role must be very comfortable with and able to demonstrate capability with working in a complex and time pressured environment. You must be able to work unsupervised without direction and must be able to take personal accountability for delivery of outputs against a timeframe. The IT Project Analyst will be required to work with internal and external stakeholders on a regular basis and as such, the person must be a confident, credible, business savvy individual able to hold their own in senior leader environments

At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet.

We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying.

Key Accountabilities:

    Provide operational and administrative support to each and all of the live programs

    Ensure that project reporting and financial positions are accurate, produced in a timely manner

    Manage the supplier against a defined governance model

    Secure internal resources as required to support projects

Key Skills, Experience:

    Ability to organise and be organised in a complex environment

    Ability to acquire, manage and present complex information

    Demonstrable capability to resolve problems

    Ability to communicate effectively at all levels of the organisation and externally with suppliers

    Ability to negotiate to meet priorities

Apply Here:
https://rollsroyce.wd3.myworkdayjobs.com/en-US/professional/job/Derby/IT-Project-Analyst_JR6078950

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Head of Talent & Performance Management- Dammam, KSA

Head of Talent & Performance Management- Dammam, KSA

JOB PURPOSE

To oversee the execution and continuous development of APICORP’s Talent Management Framework and related initiatives across the organization by proactively engaging with corporate and business functions to align on organizational needs and build joint solutions to manage talent and support employees in reaching their full potential. The role is accountable for the entire spectrum of talent and performance management.

DUTIES & RESPONSIBILITIES

Operational and Business Plans

•                      Contribute to the development of the HR strategy by providing the Talent Management inputs and plans in line with the overall business objectives and organizational strategy.

•                      Contribute to the identification of opportunities for continuous improvement of Talent Management systems, processes and practices considering ‘international best practice’, improvement of business processes, cost optimization and efficiency improvement.

•                      Implement special projects, in coordination with the different HR units, to develop and improve the organization’s employer value proposition for current and prospect employees, ensuring that it becomes one of the preferred workplaces.

People Management

•                      Lead the activities and work of the team to ensure that all work within the Talent Management function is carried out in an efficient manner and in line with operating procedures and policy.

•                      Identify the employees’ training and developmental needs and bridge the knowledge gaps to ensure continuous progression and high-level of competence within HR.

Internal Capability

•                      Work collaboratively with the heads of functions and act as the internal centre of excellence/ coach for talent management practices by building internal to enhance alignment and consistency of talent management initiatives’ application across APICORP

•                      Develop and continuously evolve programs to better equip the different managers across the business with the necessary skills and resources to improve their capability to execute the desired talent management plans

Capacity Planning & Acquisition

•                      Engage with function heads and the Director of HR to understand short- and long-term talent needs within the organization that are necessary to enable the organization in achieving its strategic objectives.

•                      Define the resourcing strategies and approaches, including costs and timelines for the annual recruitment plan, to identify and select high calibre talent into required roles.

•                      Oversee all aspects of the recruitment process, including sourcing, candidate report writing, screening, short listing, interview facilitation, selection, offer packages and approvals, so that all vacant positions are successfully and in time filled, within the approved budget.

•                      Identify proper tools (e.g. psychometric tests, business cases, interview guidelines, etc.) to be used during the selection phase, to ensure that the right candidates are selected.

Employee Learning & Growth

•                      Manage the mapping of existing talent to defined segments with the 9-box matrix and profiles in order to design customized talent propositions based on each segment’s needs.

•                      Contribute to the formulation of the L&D plans and budget taking into account input from the learning needs analysis and review the plan on a regular basis in order to ensure business needs are prioritized and fulfilled.

•                      Ensure that appropriate training plans and schedules for all employees are developed, and that all organizational requirements and specifications can be met successfully, according to the agreed objectives.

Succession Management and Career Paths

•                      Identification and effective management of the organization’s employee potential through objective setting, performance reviews and development planning so that the required talent pool, knowledge, skills and competencies are identified and developed in order to assist the organization in achieving its objectives.

•                      Manage the implementation and continuous improvement of the succession management framework that structures the flow of high potential employees into managerial and leadership roles through structured career moves and capability building interventions.

•                      Oversee the maintenance of the competency model as needed, succession planning and career planning framework, in coordination with other HR teams, ensuring that all employees have clarity on the potential career paths and the requirements of the next positions.

•                      Liaise with external consultants for the implementation of employee assessments (online, simulations, interviews, etc.) to identify any skills’ gaps versus their current and future positions and undertake the necessary developmental actions to ensure that all employees have the required readiness level to properly deliver the expected outcome of their role.

•                      Implement Leadership Effectiveness diagnostics to identify areas for improvement and set appropriate developmental plan.

Performance Management

•                      Oversee and continuously improve the performance management system and ensure following-up with managers during the different phases of the performance management process (planning, managing, reviewing, and rewarding) in order to ensure consistency of systems’ application and calibration across the organization.

•                      Review of performance assessment results in conjunction with business managers to reflect on employee plans and align with the organizational talent matrix, to ensure employee potential is managed successfully.

Policies, Systems, Processes and Procedures

•                      Recommend improvements to policies and manage the implementation of procedures covering all areas of Talent Management activities so that all relevant requirements are fulfilled.

Health, Safety and Environment

•                      Apply health, safety and environmental management practices for all Talent Management related issues, policies, procedures and controls to ensure employee safety, legislative compliance and a responsible environmental attitude.

Reporting

•          Ensure that all department reports are prepared timely and accurately and meet the organization’s requirements, policies and quality standards.

Behavioural Competency

Business Insight

Breaks business issues down and analyses them

Solves problems using tried and tested approaches

Draws in a subject matter expert to help you test and develop your ideas

Considers the likely causes of problems based on experience

Customer Focus

Recognizes the differing needs of businesses, culture, and locations

Adapts solutions to meet customer requirements

Reacts to challenges faced by customers and demonstrate flexibility, supporting them to achieve their objectives

Takes personal responsibility to resolve customer issues

Decision Quality

Makes sound day-to-day decisions

QUALIFICATIONS & SKILLS

    Bachelor’s degree in Human Resources, Organizational Psychology, or any other related field
    10 - 12 years of relevant experience
    Master’s degree in Human Resources, Organizational Psychology, or any other related field or MBA is preferred
    Any professional certification in related areas is an advantage (SHRM, CIPD, CBI, assessment certifications, coaching etc.)

Education

Human Resources

Apply here:
https://careers.apicorp.org/en/saudi-arabia/jobs/head-of-talent-performance-management-4461997/

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Duty Manager- Hilton Riyadh Hotel and Residence, KSA

Duty Manager- Hilton Riyadh Hotel and Residence, KSA

JOB DESCRIPTION

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?

A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

    Occupy the hotel lobby and other public areas, particularly at busy times
    Engage Guests in conversation and provide general assistance
    Manage, record, and resolve promptly all Guest complaints
    Meet and greet VIP Guests and major corporate clients upon arrival
    Coordinate the services and special facilities provided to long-stay Guests
    Understand all credit procedures and ensure they are applied
    Stay current with all hotel products, services, policies and emergency procedures
    Monitor Guest satisfaction reports and implement actions to improve results
    Handle, record and follow through with management issues or emergencies that arise
    Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    Previous supervisory experience in Front Office within the hotel/leisure/retail sector
    Good knowledge of Health and Safety and security procedures
    Calm, efficient and the ability to work well under pressure
    Excellent leadership skills and exceptional communication skills
    A passion for delivering exceptional levels of guest service
    Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector
    Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    Previous role as a senior supervisor or Duty Manager in a similar quality hotel
    A degree or diploma in Hotel Management or equivalent
    An in-depth knowledge of the hotel, leisure or service sector

Apply Here:
https://jobs.hilton.com/us/en/job/HILTGLOBALHOT07X39EXTERNALENUS/Duty-Manager?utm_source=symphony&utm_medium=phenom-feeds&utm_medium=%2522mcloud%252Djobads%2522&utm_campaign=&utm_content=Duty%2520Manager&utm_term=HILTGLOBALHOT07X39EXTERNALENUS