Call Centre Executive, Dubai, UAE

 Call Centre Executive, Dubai, UAE


Job Description

To support the goal of providing our company’s customers/Dealers with a world-class experience. In particular, the Customer Service Officer assesses and recommends improvements in long-term operations, and creative initiatives to improve the customer experience.

    Actively call cold Dealers and make them participate in car auctions.
    Achieve calling and lead generation targets.
    Should have good convincing and sales ability to close deals.
    Answer calls/ handle customer inquiries/ route calls to appropriate department/ document all call information according to standard operating procedures.
    Monitoring service levels and contact center volumes to make recommendations for real-time queue management.
    Responsible for escalating and tracking contact center-impacting events such as system outages, access issues and volume changes.
    Ensuring that the contact center meets daily and interval goals.
    Implementing customer win-back strategies.
    Implementing CRM campaigns
    Creating analyses and reports

 

Personality Traits

Self-starter, time management, customer focus, individual accountability, team player and quick learner.
Qualifications

    Arabic- and English-Speaker.
    Ability to manage multiple tasks concurrently, including complex projects.
    Ability to effectively communicate to all levels of the organization and external parties including customers and prospective customers.
    Strong working knowledge of MS Suite (Excel, Access, Word).
    Self-motivated and self-directed, with a positive attitude.
    Experience in a customer-driven environment.
    Accepts responsibility, accountability and takes pride in work.
    Critical and creative thinking are essential.
    Must have a flexible schedule and be willing to work varied hours and days.

Additional Information

Medical Insurance for Self



Apply Here:
https://jobs.smartrecruiters.com/SellAnyCarcom/743999789745756-call-centre-executive

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Call Center Agent- Alghanim Industries, Kuwait

 Call Center Agent- Alghanim Industries, Kuwait


Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Job Responsibilities

    Comply with staffing schedules and break allowances
    Provide customers with accurate information at all times
    Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
    Create complaint tickets correctly, in adherence with policies and procedures
    Update the database with the most recent customer information
    Handle stressed, angry and confused customers in the most positive way possible
    Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Candidate Requirements

    Prior experience in a customer service role
    Good communication skills
    Able to communicate in Arabic and English
    Good computer skills

Education
Bachelor’s Degree


Apply here:
https://careers.alghanim.com/job/Call-Center-Agent/728555601/

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Call Center Representative- Excellect, Riyadh, KSA

 Call Center Representative- Excellect, Riyadh, KSA


Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


Responsibilities

 Manage large amounts of inbound and outbound calls in a timely manner
 Follow communication “scripts” when handling different topics
 Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
 Seize opportunities to upsell products when they arise
 Build sustainable relationships and engage customers by taking the extra mile
 Keep records of all conversations in our call center database in a comprehensible way


Requirements

 Saudi National Only
Previous experience in a customer support role
 Track record of over-achieving quota
 Strong phone and verbal communication skills along with active listening
 Familiarity with CRM systems and practices
 Customer focus and adaptability to different personality types
 Ability to multi-task, set priorities and manage time effectively
 High school degree


Apply here:
https://www.excellect.com/career/

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Sr. Officer - Call Center, Khobar, KSA

 Sr. Officer - Call Center, Khobar, KSA


Job Description

• Provide a high level of services to the customers.

• Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times

• Resolves and inputs provider/client requests into CRM according to established guidelines.

• Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.

Skills

• A Bachelor degree from a recognized university/institute.

• Very good communication skills in English Language.

• Willing to work in shifts including night shifts.

• Ability to multi-task in a fast paced changing environment and work well under stress.



Apply here:
https://careers.bupa.com.sa/en/saudi-arabia/jobs/sr-officer-call-center-4457646/

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Nanny, separate flat, Abu Dhabi, (UAE)

 Nanny, separate flat, Abu Dhabi, (UAE)



Overview:

Nanny required for a  position in Abu Dhabi, with separate flat, to start as soon as possible.

An experienced nanny/manny ideally with special needs experience is required to care mainly for a boy aged 11 years and help with other siblings aged 8 years, 5 years and 3 years.
The family employ another full time qualified and experienced nanny and would like the nannies to work together as a team.

The family would like a candidate who is very patient who will lead the children by example.

The hours are 12 hours a day for 6 days per week.

The salary offered is negotiable, according to previous experience.

Any quarantine period will be paid for by the family.


Apply Here:

https://idealnannies.com/job-details/?id=56

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