Aftersales Manager-Al Futtaim Private Company LLC, Dubai, UAE
About the Role:
The role is to monitor and achieve budgeted sales, gross margin & net profit for the location by implementing standard operating procedures & effective usage of human & other resources. To ensure customer satisfaction targets are achieved by implementing best business practices. To implement & follow dealer standards set by Honda Motor Company.
After sales Manager will lead a team of (no)staff Direct Productive and Non Direct Productive & he will be reporting to Aftersales Operations Manager:
Some of the main challenges are:
• Plays a crucial role in identifying new business opportunities within the region to ensure that budgeted Aftersales revenue targets are achieved every month.
• Lead and develop a strong performing team capable of achieving changing customer expectation levels by achieving target CSI scores
• Demonstrates people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his involvement becomes imperative.
• Maintenance and upkeep of the workshop equipment’s to maximise utilisation and minimise downtime. Initiate procurement of additional equipment’s in line with business growth.
Key Accountabilities:
• Business Objectives
• Customer Satisfaction
• Employee Engagement
• Emiratisation
• Dealership Standards
• Resource utilisation
• Accounts Receivables
• IMS
About You
Minimum Qualifications and Knowledge: Diploma or Bachelor of Automobile /Mechanical Engineering.
Minimum Experience: 5 to 8 Years overall experience with automobile dealership – Out of which a minimum 3 years in Service Dept. at managerial role.
Job-Specific Skills: Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, KPI driven customer focused operation, leadership
Behavioural Competencies: People oriented, strategic and analytical, honest and responsible, cultural sensitive and sound work ethics.
Apply Here:
https://www.afuturewithus.com/job/Dubai-Aftersales-Manager/726457601/
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