At Your Service Agent- Marriott International, Inc, Dubai UAE

 At Your Service Agent- Marriott International, Inc, Dubai UAE

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Apply Here:

https://jobs.marriott.com/marriott/jobs/21071211?lang=en-us&utm_medium=jobboard&utm_source=indeed

Service Advisor- Juma Al Majid Group, Dubai UAE

 Service Advisor- Juma Al Majid Group, Dubai UAE

Job Purpose:

Ascertains customers experience professional & high standard services upon their visits to service centre for repair or maintenance.

Principal Accountabilities:

Receives & serves customers’ following companies’ & manufacturers’ procedures in order to sustain a positive service experience to each customer.         

Solves customers’ complains to keep high level of customer satisfaction.

Up sells added value services to maximize revenue to service centre.

Updates customers’ information on system for reliable CRM data.

Reviews outstanding repair orders continuously for closing & settlement.

Attends training programs to improve skills & competencies

Feeds back ideas/suggestions to improve customers’ service processes & increase revenue.

Advises customer the feasibility of car trade in when repair cost becomes high as to get customer’s trust & loyalty.

Minimum Requirement:

3 years experience in customer service (preferred with any Automotive Agency/Dealer).

High School graduated or educational courses related to customer service.

Excellent communication skills in English (additional Arabic language is preferred

Smart Appearance

Apply Here:

http://www.al-majid.com/job_desc.php?jid=1244

Guest Relations Agent- Avani Deira Dubai Hotel, Dubai UAE

 Guest Relations Agent- Avani Deira Dubai Hotel, Dubai UAE

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, Avani Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

As a Guest Relations Agent, you will be responsible for ensuring that all guests enjoy a positive and memorable experience.  You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner.  You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner.  You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

Should be holding a degree in hospitality management and/or related field 

Previous experience in Front Office or Guest Services 

Good English communication skills, additional languages would be an advantage

Friendly, outspoken and with pleasing personality  

Personable and with excellent grooming standards

Preferably with basic working knowledge of OPERA 

Apply Here:

https://jobs.smartrecruiters.com/MinorInternational/743999760191259-guest-relations-agent

Storekeeper- Marriott International, Inc, Dubai UAE

 Storekeeper- Marriott International, Inc, Dubai UAE

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

POSITION SUMMARY

Receive and stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Stack received merchandise on pallets or carts. Complete requisition forms for inventory and supplies. Notify manager/supervisor of low stock levels in a timely manner. Receive deliveries, store perishables properly, and rotate stock. Inspect deliveries and date times to verify freshness, cleanliness, consistency, and quality throughout case lots. Refuse acceptance of damaged, unacceptable, or incorrect items. Adhere to food safety and handling policies and procedures across all food-related areas. Organize, clean, and sanitize all refrigerators and freezers, floors, food equipment, and drains. Remove empty pallets, cardboard, and trash and place in proper storage areas.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak to guests and co-workers using clear, appropriate and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.

Apply Here:

https://jobs.marriott.com/marriott/jobs/21072532?lang=en-us&utm_medium=jobboard&utm_source=indeed

Senior Business Assistant- MASTERCARD, Dubai UAE

 Senior Business Assistant- MASTERCARD, Dubai UAE

Job Details

Performs general administrative duties to support day-to-day department operations in such areas as telephone coverage, scheduling of meetings, travel arrangements, expense reporting, calendar management, taking and distributing meeting minutes, copying, screening mail, ordering supplies, and maintaining department records.  

Major Accountability:  

• Perform general administrative duties to support day-to-day department operations in such areas as phone coverage; scheduling meetings; completing travel arrangements; expense reporting; maintaining management calendar; taking and distributing meeting minutes; generating copies; screening mail; filing; ordering supplies and maintaining department records. 

• Prepare correspondence; memorandum; reports; presentations or other assigned documentation in specified software package.  

• Assist in preparing and maintaining departmental budget.  

• Administer programs; projects or processes specific to the operating unit served; and maintains spreadsheets or databases to monitor departmental information.  

• May research special topics as assigned.  

• Serve as administrative liaison with others within and outside the company.  

• Develop and produce reports as assigned. 

• May monitor and coordinate work of other employees or temporaries.  

Education:  

• High School education. College degree a plus.  

Knowledge / Experience:  

• Administrative experience in a corporate environment interfacing with senior and executive level management and senior customers.   

Skills/ Abilities:  

• Strong knowledge of department budgets and desk top computer software.

Apply Here:

https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Dubai-United-Arab-Emirates/Senior-Business-Assistant_R-132256