Senior Executive – Business Intelligence- Publicis Media, Dubai UAE

 Senior Executive – Business Intelligence- Publicis Media, Dubai UAE

Job Description

Role Responsibility:

The BI professional role at Publicis Data Sciences is someone who would be in charge of developing, deploying, and maintaining Business Intelligence solutions.

The candidate must be capable of illustrating the benefits of Business Intelligence initiatives to clients, and must be capable of simplifying technical aspects of BI solutions for non-technical audience.

The right candidate will preferably  have experience working in the advertising operations field, with Media Ad Management Platforms, CRM Platforms, and Website Analytics Platforms.

Main Tasks:

Design and implement data integration and Business Intelligence solutions in line with delivery requirements

Engage with clients and media teams to capture project requirements and translate them into scope of work documents for clients

Manage end-user reporting, analytics and dashboard frameworks from requirement definition through to end user deployment

Transform complex data models into clean, aesthetically beautiful reports that promote clear story-telling and data-based decision-making

Work with agency teams to ensure that data integration and Business Intelligence solutions drive key  business insights and planning effectiveness

Qualifications

2-3 years of experience in a role focused on market research or consumer insights.

Degree level qualification in Computer Science, Information Technology, BI, or a  related discipline

Hands on experience in delivering multiple complex data integration and BI projects

Experience with developing software code in one or more languages such as R or Python

Strong command of SQL language

Hands on experience in one or more BI tools such as Power BI, Tableau, Domo, or Datorama

Strong technical skills in ETL development, data architecture and BI solution design

Demonstrable understanding of data analysis techniques and processes

Demonstrable use cases of end-to-end reporting solutions delivered

Familiarity with the software development lifecycle

Understanding of database architectures, distributed systems, data warehousing schemas, BI tools and big data technologies

Hands on GCP Cloud data implementation projects experience (Dataflow, Cloud Composer, Big Query, Cloud Storage etc.) is a plus

Hands on Azure data implementation projects experience is a plus

Apply Here:

https://jobs.smartrecruiters.com/PublicisGroupe/743999760205320-senior-executive-business-intelligence

CUSTOMER SERVICE EXECUTIVE- Al Ghazi, Dubai UAE

 CUSTOMER SERVICE EXECUTIVE- Al Ghazi, Dubai UAE

DESCRIPTION

Hiring a Customer service executive for Dubai.

Key Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Communicating with customers through various channels.

Responding promptly to customer inquiries.

Acknowledging and resolving customer complaints.

Processing orders, forms, applications, and requests.

Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments and complaints.

Adhere/execute all tasks/requests instructed by reporting

managers.Communicating, coordinating, and supporting other colleagues/departments as per management decision.

Follow communication procedures, guidelines and policies.

Ensure customer satisfaction and provide professional customer support.

Key Requirements:

Bachelor degree holder.

Proven customer support experience.

Strong phone contact handling skills and active listening.

Track record of over-achieving quota.

Excellent communication and presentation skills.

Customer orientation and ability to adapt/respond to different types of characters.

Ability to multi-task, prioritize and manage time effectively.

Apply Here:

https://jobs.alghaziuae.com/job/customer-service-executive-3

Business Finance Analyst- The Emirates Group, Dubai UAE

 Business Finance Analyst- The Emirates Group, Dubai UAE

Job Purpose:

To provide dedicated financial services to a department by:

- Ensuring that all income and expenses are effectively managed and controlled through the provision of accurate financial information and the analysis and tracking of cost and expenditure.

- Enhancing performance monitoring through production of standard business performance reports identifying the key issues, KPIs for exception reporting to the management and provide subject specific reports that enable more granular understanding of the key drivers that impact cost and revenue.

- Providing financial decision analysis recommendations to the business.

- Provide front line advice to complete the annual budget submission to Cost Centre holders for timely completion of budget consolidation at a division level, demonstrating productivity improvements year on year. Provide back up evidence to BFMs/FMs with detailed analysis, to appropriately challenge budget assumptions. Ensure that the budget focuses on KPIs for each part of the business and is aligned to the long-term plan.

- Collate information on a monthly basis of cash inflows and cash outflows that is incorporated into the model developed to report business specific cash-flow forecasts on a monthly 3 year rolling basis and perform analysis to reconcile deviations highlighting reasons for changes. Changes to cash flow model for new developments and periods are incorporated at the appropriate time when cash commitments are approved and known.

- Provide continuous hands-on guidance to business managers in terms of financial awareness by educating on financial systems and procedures that govern best practices, specific to business domain cost and revenue drivers, building business cases with financial terminologies such as Net Present Value (NPV), and Return on Investments (ROI) etc.

- Produce requisite reports at regular specified intervals and focus on diagnosis to provide alternative solutions for achieving change. (Reports include DCRs, MFRs, weekly reports, revenue/cost reports and subject specific granular level reports etc.)

- Generate and analyse periodic re-forecasts at the department (cost centre and profit centre) level and corporate level that will include the impact of any post budget development, not originally planned e.g., unbudgeted routes, aircraft acquisitions, delayed recruitment etc. in order to highlight the reasons for deviations.

- Provide financial information to the business managers to initiate workflow processes such as RFPs, P2P, ITSRs, MREs. recommending for approval in line with pre-approved authority limits. Provide guidance to business managers in new business initiatives to secure financially acceptable solutions, highlighting issues where new ventures and initiatives impact existing finance processes, procedures and policies.

- Perform financial accounting activities (applicable in EK Engineering, Skywards, Service Delivery and Corporate

- Communications). Ensure adequate validation of invoices, accrual generation and reconciliations with appropriate analysis to justify accounting activities to internal and statutory auditors.

- Assist the business in establishing end to end financial accounting procedures consequent to new initiatives or new information and provide data capture for new analysis needs using appropriate changes to chart of accounts. Provide detailed analysis of new projects to be covered in the project register enabling effective communication within Finance and in turn ensuring the business gets the best overall finance delivery.

- Research and maintain updated relevant benchmarking statistics on key performance indicators of the business, competitors, and industry, providing analysis for opportunities to enhance revenue, reduce costs and optimise resources. Provide support to the business in the evaluation of high value contracts to ensure financial risks are adequately covered.

- In consultation with BFM/FM work towards development and coaching of staff directly reporting into the job holder.

Qualifications & Experience

Qualifications:

Degree or Honours (12+3 equivalent)

Experience:

Finance & Insurance.Finance Management : 8+ Years

OR

A qualified accountant with 3 years experience in Finance/Management Accounting in a large organisation is nescessary.

Apply Here:

https://www.emiratesgroupcareers.com/search-and-apply/333004

At Your Service Agent- Marriott International, Inc, Dubai UAE

 At Your Service Agent- Marriott International, Inc, Dubai UAE

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Apply Here:

https://jobs.marriott.com/marriott/jobs/21071211?lang=en-us&utm_medium=jobboard&utm_source=indeed

Service Advisor- Juma Al Majid Group, Dubai UAE

 Service Advisor- Juma Al Majid Group, Dubai UAE

Job Purpose:

Ascertains customers experience professional & high standard services upon their visits to service centre for repair or maintenance.

Principal Accountabilities:

Receives & serves customers’ following companies’ & manufacturers’ procedures in order to sustain a positive service experience to each customer.         

Solves customers’ complains to keep high level of customer satisfaction.

Up sells added value services to maximize revenue to service centre.

Updates customers’ information on system for reliable CRM data.

Reviews outstanding repair orders continuously for closing & settlement.

Attends training programs to improve skills & competencies

Feeds back ideas/suggestions to improve customers’ service processes & increase revenue.

Advises customer the feasibility of car trade in when repair cost becomes high as to get customer’s trust & loyalty.

Minimum Requirement:

3 years experience in customer service (preferred with any Automotive Agency/Dealer).

High School graduated or educational courses related to customer service.

Excellent communication skills in English (additional Arabic language is preferred

Smart Appearance

Apply Here:

http://www.al-majid.com/job_desc.php?jid=1244