Customer Care Manager Kerry, (Sohar, BA), Al Sohar, Oman

Customer Care Manager Kerry, (Sohar, BA), Al Sohar, Oman

About the Role:
Due to an internal promotion, Kerry-AATCO is now seeking a experienced Customer Care Manager, based out of Sohar, Oman, and leading a team of 4 Customer Care Specialists who are based in Sohar. The successful candidate will have a previous customer care background and be coming from a manufacturing environment, so as to be the link between the customer, operations and supply chain. Previous SAP experience is a disctinct advantage in order to understand process and process efficiencies.

Key Responsibilities:

People Management:

Line management for customer care representatives - responsible for leading, coaching and developing their capabilities
Develop individual KPI for team members and analysing individual performance to target
Identify and propose training platforms for skills gaps developmental plan
Assist in the design of skills improvement training, help develop and implement training plans within the team
Identify gaps and knowledge skills amongst the team & participate in the formulation of talent management

Operations:
Ensure compliance with procedures and processes
Drive transformation process through continuous process & operational improvement by embracing Kerry Ways of Working
Liaise with internal departments, aligning with Kerry Ways of Working
Monitor OTIF by customers based in the Philippines, analyse results together with related functions (Supply Chain, Warehouse, Customer Engagement) and ensure implementation of agreed solutions
Provide summaries and reports as required (monthly / weekly)
Strategize with Operations Teams (Supply Chain, Warehouse, QA, etc.) and to drive win-win solutions for customers
Ensure customer master data alignment with respective department within Kerry (delivery windows, special document requirement, special labelling, special palletization etc.).
Define standards of performance for Customer Care team and drive improvements to the customer experience
Identify and address issues that create barriers to service delivery.

Qualifications & Skills:
Minimum Bachelor’s Degree in Business or related field
Minimum 7 years’ experience in a Customer Care role with at least 2 years’ experience in a leadership role
Preference for someone with Food & Beverage, Food Service or Ingredients / Flavour industry experience, but not essential. Manufacturing experience however, is essential.
Cost management experience
SAP experience is a definite advantage
Competencies Required:
Customer satisfaction focussed
Capable of working in cross-functional team (local and overseas)
Excellent facilitation and negotiation skills
Problem solving abilities, good organisational skills and follow-through
Strong leadership & coaching skills
Excellent interpersonal and project management skills
Drives knowledge sharing and implements shared learnings at local level
Should be comfortable working in a fast-paced, global environment where accountability, quality, timeliness are key components

Apply Now: https://jobs.kerry.com/job/Sohar-Customer-Care-Manager-BA/629378001/

ICU Nurse, Iqarus, Muscat, Oman

 ICU Nurse, Iqarus, Muscat, Oman

Company Description

Iqarus has a proud history, extending over 40 years, of delivering fully-integrated healthcare solutions in complex and demanding operating environments. We operate across the medical spectrum from primary care and occupational health, to advanced pre-hospital trauma care, through to full scale laboratory, radiological, diagnostic and surgical capabilities. Our approach projects the highest standards of clinical care into the environments in which we operate, through a combination of local knowledge, multinational medical staff, integrated global clinical governance, training and medical supply. Our highly-skilled operational teams deliver frontline and preventative services to mitigate health risk and help organisations keep their workforces safe, healthy, resilient and productive. By increasing the quality, simplicity and efficiency of health delivery we enhance our clients’ return on investment in health and in many instances, help elevate social and/or humanitarian objectives too. Our clients include multinationals and SMEs, governments, non-governmental organisations, supra-nationals, and non-governmental organisations.

Job Description

The ICU Nurse is an essential part of the multi-disciplined medical team and the patient’s recovery, responsible for administering intensive and high dependency care to seriously ill and injured patients.

Qualifications
Fully Registered and currently license with no restriction to practice in country of origin (EU recognised or equivalent).
Relevant certification in Intensive Care Nursing
Knowledge and working experience in a hospital, clinical nursing, operation theatre, ICU, including emergency medicine services and pre-hospital care.
Minimum 5 years of relevant professional experience after certification as registered nurse.
Current and experienced in ACLS equivalent.
Fluency in English
Additional Information

Please attach a copy of your latest CV and relevant credentials to your application.

Rotation: 6 weeks on 6 weeks off

Apply Now: https://jobs.smartrecruiters.com/Iqarus/743999730361935-icu-nurse

Assistant Manager-Production, Kitopi, Kuwait

Assistant Manager-Production, Kitopi, Kuwait

Kitopi is the world’s leading managed cloud kitchen platform - we partner with restaurants and food concepts to help them expand beyond borders in 14 days. Founded in 2018, our mission is to satisfy the world’s appetite and we currently work with over 150 brands to make this mission a reality.

Kitopi (pronounced: “Kee-Toh-Pee”) stands for Kitchen Utopia. We serve as enablers to our brand partners in the food market by providing services centered around (but not limited to) sourcing, preparing, producing, and packaging - working closely with our delivery partners to help deliver exceptional food, on our customer’s terms. We are able to achieve this with our in-built, pioneering cloud kitchen technology - a first of its kind innovation, which we hope will help revolutionize and enhance the food tech industry globally.

Our services have also expanded beyond the kitchen to include groceries - Shop Kitopi, subscription-based meal plans, and a first of its kind on-demand food court concept Mix ‘N’ Match. Kitopi currently operates more than 50 kitchens across the UAE, KSA, and Kuwait, thanks to more than 1000 amazing Kitopians.

And we can’t wait for you to join us.


As Kitopi's Assistant Production Manager, you will be directly responsible for assisting the Production Manager for continuously moving our organization to even larger levels of food quality, safety, and production efficiencies. You will also be responsible for raising the bar and driving it higher for the quality of our various suppliers. This role will have the constant aim of achieving efficiency, allowing Kitopi's portfolio of suppliers scale up and send out more orders whilst remaining absolutely delicious.


What You’ll Do

Ensure effective ordering of all products for the Centralized Kitchen; maintain product inventory at a level that promotes product rotation, freshness, and maximizes shelf life and sales potential.
Participate in determining order quantities and verifying cost of goods.
Assist with determining product selections, and perform category management functions assigned by Brand Champion - Chef or as needed.
Determine daily projects and activities of department employees; ensures daily tasks and assignments are accomplished correctly and in a timely manner.
Assist in performing quality control checks and monitoring production KPIs.
Assure that production yields and efficiencies are met as defined by budgetary and corporate standards.
Drive the team ethic and tone, developing a strong culture of continuous improvement to consistently raise the bar of execution.
Executing programs in training, safety, communications, performance recognition, and internal employee development in order to ensure peak employee productivity.


What Are We Looking For?
5+ years experience as a Production Supervisor or hold a proven track record as a Production professional from an international food supplier or work with mass bulk production.
A degree within hospitality management or business management is a must and former exposure within a similar role would be an added benefit.
You hustle hard and understand the entrepreneurial landscape. High stamina - you don't fold under pressure. In fact, you thrive in fast-paced environments.
If you were to seek professional advice, you are likely to have strong people management skills and experience leading large teams. You can set the tone of your team and drive towards results, while being empathetic to your teams' challenges.
Strong interpersonal skills - ability to build and manage strong relationships with their team, cross-functional colleagues, and external partners. An entrepreneurial DNA - you're like the lost and found for great opportunities.
People person - an eye for great talent and the ability to unlock the potential of high performing teams. Able to motivate and inspire.
Exceptional communication and organizational skills - able to speak and listen effectively; great written, verbal, and presentation skills.

So, what does it really mean to work at Kitopi?

We are constantly striving to make Kitopi the best place to work, in the world. We want to empower you to be the best version of yourself every single day - we wouldn’t have it any other way. Our Kitopi values act as our guiding principles to help ensure that everyone feels safe, included and that they belong.

While we currently operate in 3 countries, we are over 69 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy against racism, bigotry, and hate.

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe that will help you deliver work you’re proud of.

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.

Apply Here: https://jobs.lever.co/kitopi/76165f00-b890-482c-a920-1bb1e3bb450d/apply?lever-

Front Office Manager, Hilton, Kuwait

Front Office Manager, Hilton, Al Aḩmadī, Kuwait

JOB DESCRIPTION

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Set departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Front Office team
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of the house equipment and property management systems
Assist with other departments, as necessary
 

What are we looking for?

Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A degree or diploma in Hotel Management or equivalent
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership, interpersonal and communication skills
Strong language skills in English and preferably Arabic
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent
 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Apply Here: https://jobs.hilton.com/us/en/job/HOT078K9/Front-Office-Manager?source=JB-13420

Restaurant Manager, Wyndham Hotels & Resorts, Bahrain

Restaurant Manager, Wyndham Hotels & Resorts, Manama, Bahrain

Property Name: Ramada Manama City Center

Ramada By Wyndham Manama City Centre is now seeking for a Restaurant Manager to join our team in Bahrain.

Job Summary

The Restaurant manager is responsible for the restaurant he/she is working in. He/she will make sure the quality of the products, surroundings and service is up to standards. The restaurant manager is working together with the F&B management to ensure all staff is trained and knowledgeable, service is high, equipment is there and budgets are met.

Education & Experience

• A minimum of two years in a similar role in a branded hotel.
• A degree in hospitality field.
• Any other certificate in hygiene and health.
• Customer driven.
• Be able to work under pressure.
• Great organizational plan skills.
• Good Knowledge of Food and Beverage operation.
• Good communication skills.
• Ability to supervise team.

Main Responsibilities

• Assist the F&B manager where needed and being able to do decision making in his/her place when necessary.
• Supervising all the operations in the department.
• Being part in the recruitment process for new associates.
• Making sure (new) associates receive the training they need.
• Responsible for conducting performance reviews according to Wyndham standards.
• Responsible for delegating tasks and giving instructions to the team.
• Supervise the progress and quality of the tasks.
• Taking care of the guest's complaints/questions in a timely manner.
• Doing administrational tasks like making the rosters for staff and keeping track of annual leave.
• Working closely with other departments to make sure all work and tasks are being done efficiently and in a timely manner.
• Being able to make reports if required and up to Wyndham standards.
• Help with the menu engineering.
• Check regularly that associates have everything they need to perform their tasks.

Other Responsibilities

• Working along in the department, especially during peak times.
• Ensuring all safety and hygiene regulations are followed and notifying the right person when breaches occur.
• Suggesting new ideas, changes and improvements to management.
• Ensure all operating equipment is functioning properly and they are safe of any hazardous chemicals.
• Attend team/department meetings.
• Is interested in others and knows how to motivate associates as well as helping them feel confident and giving constructive feedback.
• Is always looking at the processes in F&B and finding ways to improve.
• Being responsive to challenges in timing, planning, people etc.
• Asking guests and associates for feedback and things to improve.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Ramada Manama City Center, Building 3236, Road 4654, Block 346, Al Seef District, Manama, N/A N/A
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.

 

Apply Now: https://careers.wyndhamhotels.com/job/Manama-Restaurant-Manager-Ramada-By-Wyndham-Manama-City-Centre_/709168100/