Field Service Engineer, Philips, Dubai, UAE
Job Description
In this role, you have the opportunity to
Be the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.
You are responsible for
Executing technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.
Providing solution using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.
Focusing on First Time Right ensuring there is a clear action plan, with parts (if required), and diagnosis before the onsite visit.
Handling complaints (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration and action.
Seeking Lead generation for sales or value-added service opportunities, where we can support our customers further to deliver value.
You are a part of
An organization with an incredible diversity of nationalities, skills, backgrounds, functions and challenges. At Philips we have opportunities for graduates as well as experienced professionals in everything from applied research to marketing and sales in over 100 countries. We’re a fascinating company to be part of, with a strong emphasis on cultural awareness, mutual understanding and out-of-the-box thinking.
To succeed in this role, you should have the following skills and experience
University degree in Electrical and Electronics Engineering, Biomedical Engineering, Physics Engineering or relevant disciplines
·1-2 years experience in customer service in Healthcare industry,
·Strong technical knowledge regarding Healthcare products,
·Good communication skills in English
Strong customer service and communication skills
In return, we offer you
A path towards your most rewarding career. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.
Apply Here: https://philips.wd3.myworkdayjobs.com/en-US/jobs-and-careers/job/Dubai/Field-Service-Engineer_387350-1
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