Product & Solution Manager
General Description:
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Supervises the support of customers encountering problems using the company's products
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Supervises representatives that are answering customer inquiries, primarily over the telephone but also in writing
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Establishes and maintains systems that provide answers to common questions and problems
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Reports new or recurring problems to design departments
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Ensures representatives are properly trained when old products are upgraded or new products are released
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Supervise call specialists receiving calls from customers regarding desktop/device hardware/software problems
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Participates in future technological planning, joint development and/or ad hoc special projects.
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Provides guidance and direction to subordinates
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Participates in the development and execution of departmental strategies, policies and procedures
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Resolves critical, non-deferrable operational/functional issues and interfaces with appropriate levels of senior management
Qualifications
Professional background:
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Minimum 5 years related experience; prior supervisory experience preferred
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Proficient computer software skills
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Excellent written and direct multiple projects simultaneously
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Ability to delegate work to subordinate employees; proven leadership ability
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Excellent written and verbal communication skills
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Good understanding of Sabre products and solutionsApply here: https://sabre.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=407140&src=JB-10360