Middle East Jobs, Careers, Vacancies: IT

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Lead Planning and Reporting Officer, Qatar Airways, Doha, Qatar

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Lead Planning and Reporting Officer,

- 215847Job Posting Mar 27, 2025, 1:37:58 AM | Primary Location Doha | Unposting Date Apr 10, 2025, 3:59:00 PM

Description

About the role:

Responsible to prepare the seasonal and the day-to-day fixed resources allocation plan and in addition to conducting seasonal allocation plans and capacity reviews to support the utilization of the operational capacity and fixed resource management. Works across the MATAR divisions to maintain resource-relevant basic data and allocation rules across MATAR's Flight Scheduling, Resource Management Systems and reporting tools. In addition, ensures proper airport traffic data reconciliation and provide traffic and performance analysis as required by MATAR.

Key responsibilities

Conducts seasonal and regular resource and capacity review studies for MATAR, by collecting flight schedules provided by QR Corporate Planning and Slot Coordination activities in order to analyze flight schedule patterns, expected demand vs. available capacity and fixed resources.
Creates allocation plans for extraordinary operational conditions such as seasonal holiday traffic, special events airport works and facility impairments and communicates the plan with internal and external stakeholders, as required.
Runs and maintains airport capacity and demand models and scenarios in regular intervals, or as dictated by operational needs to generate traffic forecast with an annual, seasonal and daily outlook.
Provides to MATAR AOCC and MATAR’s stakeholders information and guidelines for the allocation of stands, gates and check-in counters.
Collects and modifies flight schedules and the seasonal resource allocation plan to ensure accuracy and availability for day of operation stakeholders through the Slot Coordination activities and in direct contact with the operators.
Applies in the Airport’s Resource management software applications, all Airport Stand Manual changes in order to ensure functional accuracy of the respective systems i.e. stand allocation hard rules, stand allocation soft rules, stand interchangeability, wingtip overlap constraints, cul-de-sac restrictions and physical and operational attributes.
Ensures changes in Airport’s Resource management software applications relevant to fixed resources are in compliance with the relevant safety and physical parameters as described in AOM and SOM.
Maintains flight records and airport traffic data in the airport traffic reconciliation systems i.e. FIPLAN applications, ensuring their completeness and accuracy at the flight level for passenger, cargo, mail, aircraft movements along with other attributes and traffic characteristics.
Compiles and delivers analysis and reports relevant to airport traffic and operations performance using the available Reporting software applications to MATAR management, Airport Community and industry bodies as required.
Participates in analytical interactions within Airport Operations, Finance, Commercial to support budgetary exercises and performance reviews.
Perform other department duties related to his/her position as directed by the Head of the Department.

Qualifications

About you:

Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience.
Experience as a fixed resource allocation planning position
Excellent knowledge of resource allocation software modelling and use
Excellent knowledge of Microsoft Excel (advanced level).
Knowledge and understanding of ICAO Annex 14.

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Service Management Coordinator, Mannai Corporation, Doha, Qatar

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Service Management Coordinator

Role:

Service Management Coordinator – IT Industry

Business Unit:

Mannai ICT

Job Description:

Mannai ICT

Mannai ICT, the Information & Communication Technology Division of Mannai Corporation, is Qatar’s leading systems integrator with over 30 years serving over 5,000 clients. Mannai ICT offers end-to-end IT solutions, including networking, servers, storage, software applications, and digital transformation. As the Platinum Partner for HP in Qatar, Mannai ICT delivers cutting-edge IT infrastructure and enterprise solutions across all industries. With specialized divisions like Microsoft Solutions, InfoTech, and Office Equipment, Mannai ICT supports Qatar’s technological transformation with innovative and reliable services.

We are seeking a skilled and experienced Service Management Coordinator to join our dynamic team. We are looking for candidates with a strong background in providing exceptional customer service, coordinating service teams, and ensuring the prompt and professional resolution of customer inquiries and requests.

Key Responsibilities:

Manage customer service requests and provide technical support to customers in a timely manner.
Monitor customer satisfaction levels, identify areas for improvement, and take corrective action as needed.
Develop and maintain strong relationships with customers to ensure their needs are met.
Ensure all customer service standards are met and exceeded.
Collaborate with other departments to develop strategies to improve customer service processes.
Monitor performance metrics of the customer service team, identify areas of improvement, and take corrective action as needed.
Provide training and mentoring to team members to improve their skills and knowledge.
Serve as the first point of contact for customer inquiries and requests.
Handle customer inquiries and requests in a professional manner.
Create, update, and maintain customer accounts.
Monitor customer accounts to ensure accuracy of information.
Provide technical support to customers via phone, email, or chat.
Troubleshoot customer issues related to product functionality or usage.
Assist with training customers on how to use the product.
Collaborate with other departments (sales, marketing, engineering) on customer issues.
Demonstrate expert-level knowledge of ITIL and a strong understanding of SMAX capabilities and best possibilities (recommended).
Possess knowledge in ITSM products like SMAX etc., and experience in designing for and leading the implementation of ITSM Solutions.
Exhibit generic planning and architecting skills for Service Management solutions, along with the ability and experience to write architecture and solution design documents.
Demonstrate knowledge of UCMDB and Universal Discovery capabilities and best practices.
Ensure that the customer’s current and future Service requirements are identified, understood, and documented in SLAs and SLRs.
Negotiate and agree on the levels of Service to be delivered with the customer (either internal or external), formally documenting these levels of Service in SLAs.
Perform other job-related duties as assigned.

Qualifications & Experience:

Minimum Educational Level Required: Bachelor’s or higher degree in Computer Science or a related field.

Minimum of 10+ years of experience as Service Management Coordinator within the IT industry.

Ability to work in a pressurized environment with tight deadlines.
Ability to plan, organize, problem-solve, and manage initiatives independently.
Extensive technical expertise in relevant Information Technology domains.
Knowledge of IT-related technology solutions and best practices.
Excellent skills in sharing knowledge and encouraging the development of others to achieve specific team goals.
Strong analytical, critical thinking, and problem-solving skills.
Strong English language skills (reading, speaking, writing, and listening).

Join our team and be part of a company that values innovation, reliability, and commitment to Qatar’s technological advancement. We offer opportunities for career development and the chance to work with cutting-edge technologies. Lead The Future, Start With The Best.

Years of Experience Desired:

10+

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https://mannai.com/position/service-management-coordinator-it-industry/

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GFEBS Data Entry Technician, V2X, Kuwait City, Kuwait

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a GFEBS Data Entry Technician,

Overview:

**This position is physically located in Kuwait in support of LOGCAP**

GFEBS Data Technician monitors production compliance (work order response and completion) requirements in Maximo and transfers actuals (labor and materials) into GFEBS. Tracks any issues with scheduling directives and standards driven by Preventive Maintenance Checks and Services (PMCS). Provides support to PWD O&M and Environmental Teams with GFEBS analysis. Responsible for ensuring time and details are captured accurately during the execution of work.

Responsibilities:

This position description is subject to change at any time as needed to meet the requirements of the program or company.

Responsible for ensuring work orders are assigned to the correct work breakdown structure (WBS).
Reviews Maximo data and reports for completeness and accuracy prior to export into GFEBS.
Revises Production Control schedules and workloads as needed due to labor or material shortages, backlogs, priority changes, or other interruptions.
Ensures 100% compliance with applicable PWS requirements and quality controls within the department and directorate.
Ensures products and services are consistent with external and internal requirements and expectations.
Interfaces with PWD Leadership and provides reports and data as requested.
Compiles historical or other data and utilizes data and trend analysis techniques to predict future outcomes.
Provides the GFEBS Analyst with oral, written, and statistical reports.
Reviews production schedules, work orders, and staffing to determine workload.
Collaborates with management, materials warehouse, procurement, and engineering teams to meet productivity standards.
Monitors and analyzes work progress.
Writes reports in prescribed format to identify trends and key performance indicators.
Other duties as assigned.

Qualifications:

Minimum Qualifications: Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required.
- Must have significant knowledge of Excel or CMMS asset management and maintenance software.
- High School Graduate or equivalent
- Must possess country of origin driver’s license to obtain a Kuwait Driver’s License
- Must be CAC eligible
- Must be able to type 50 Word Per Minute to input a minimum of 150 Work Orders per day
Experience:
- One (1) to Four (4) years of relevant experience.
- Solid background in automated data systems and automated processing data system input.
- Progressive experience in a Production Control arena.
- CMMS Maximo user experience required.
- Experience working in a customer service position and using automated processing data system are a must.
- Prior experience working in the US Military or a Government Contracting environment.
Skills:
- Demonstrates a professional demeanor and works effectively with all levels of employees.
- Ability to exercise direction and good judgment and possesses strong organizational and planning skills.
- Ability to work effectively and exercise sound judgement both independently and in a team environment.
- Strong written and verbal English skills.
- Possesses advanced skills in creating databases and spreadsheets,
- Knowledge of Word, Excel, Power Point, and Outlook.
Working Conditions:
- Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.
- Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months). Includes some industrial production environment conditions as well.
Physical Requirements:
- Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
- If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
- Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
- Must comply with all Fire and Safety Regulations and post policies.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

https://careers.gov2x.com/why-gov2x/jobs/45088/job?utm_source=indeed_integration&iis=Job%20Board&iisn=Indeed&indeed-apply-token=73a2d2b2a8d6d5c0a62696875eaebd669103652d3f0c2cd5445d3e66b1592b0f

Applied For Many Jobs, But Didn't Get Any Interview Calls?

Apply For This Job Using a Branded ATS-Friendly CV from Dubai-Forever.Com.

CONTACT NOW!

Middle East Jobs, Careers, Vacancies

Lead Planning and Reporting Officer, Qatar Airways, Doha, Qatar

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

SOCIAL INITIATIVE:

Service Management Coordinator, Mannai Corporation, Doha, Qatar

Role:

Business Unit:

Job Description:

Years of Experience Desired:

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

SOCIAL INITIATIVE:

GFEBS Data Entry Technician, V2X, Kuwait City, Kuwait

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

SOCIAL INITIATIVE:

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SOCIAL INITIATIVE:

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DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!