Customer Services - Middle East Regional Representative, Liebherr Middle East, FZE, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Job ID:
15877
Division:
Aerospace and transportation systems
Company:
Liebherr Middle East, FZE.
Work area:
Customer Service
Country:
AE
Entry level:
Professionals
Type of contract:
full time
Vacancy live date:
immediately

Responsibilities

 

    To Monitor customer satisfaction and performance on products & services
    To Establish a consistent network and efficient communication process
    To initiate necessary technical and commercial reviews and coordinate corrective actions Services
    Promote and develop LIEBHERR-AEROSPACE image and interests in the Middle East region
    Ensure customer understanding of LIEBHERR-AEROSPACE products and documentation
    Establish appropriate performance metrics to monitor airlines activities and planning
    Assist Airlines with trouble shooting information in coordination with OEM Technical Support department
    Maintain contact with airlines, identify key stakeholders, organize regular visits and establish a lobbying plan in support of Liebherr’s campaigns
    Assist Customers with all topics relating to LIEBHERR-AEROSPACE systems and components
    Maintain constructive contact with A/C Manufacture’s Resident Customer Support Manager/Representatives
    Coordinate technical actions with Airlines planning departments on Liebherr-Aerospace systems and components
    Coordinate with OEM technical support organizations the relevant follow up to issues raised by the customers
    Follow up in coordination with OEM technical support organizations the reliability of systems and components
    Inform customers of existing and future modification programs and support available
    Coordinate annual Review Meetings to update customer’s key stakeholders on Product and services performance and enhance customer perception regarding LIEBHERR-AEROSPACE
    Support Airline repair shops as necessary
    Identify requirements for specific on-site assistance or training or GSE support
    Ensure continuous and qualitative activity reporting on each customer and visit
    Support LDU AOG Logistic Hotline duties as required

 
Competencies

    Aerospace Engineering qualifications - Degree level
    Proven experience in Aerospace Technical customer care environment
    Proven experience in support services in the Middle East Region
    English written/spoken fluently, German, French and Arabic would be a plus
    European Passport holder

Our Offer

    Performance-related remuneration
    Interesting and responsible task in a successful company group
    Social benefits of a modern company

 

 

Start Date: immediately

 

 

Please note – ONLY shortlisted candidates will be contacted!

 

 

  
The company

Liebherr Middle East FZE is responsible for sales and service of construction machinery, maritime cranes as well as aircraft systems and components of the Liebherr Group in the Gulf region. This specifically includes mobile and crawler cranes, concrete equipment, duty cycle crawler cranes, material handling equipment in the maritime field, landing gear, flight controls and air management systems as well as components for the aviation industry.​

 
Location

Liebherr Middle East, FZE.

Plot No. 10508, P.O. Box: 2540

Dubai

United Arab Emirates (AE)

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV here:

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DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

https://careers.liebherr.com/job/Dubai-Customer-Services-Middle-East-Regional-Representative/937032401/?feedId=335501&jobPipeline=Indeed





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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


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SOCIAL INITIATIVE:

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Customer Service Specialist, Al-Futtaim, Doha, Qatar

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need Customer Service Specialist

Job Requisition ID: 168170

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Customer Service Specialist is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).

What you will do:-

Description of Accountability:

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
• Participates in and attends all store meetings and other related functions
• Represents a positive attitude toward the merchandise, the brand and the company
• Participates in all inventories
• Assumes and completes other duties as assigned by store management.
• Meets or exceeds weekly sales targets
• Satisfactorily completes all duties as assigned by management
• Is punctual and adheres to designated work schedule
• Is flexible and works well with peers and management to accomplish duties
• Follows M&S Policies and Procedures 100%
• Performs housekeeping duties as required
• Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
• Greets customers immediately upon entering the store with a smile and sincere non business like greeting
• Provides customers with current relevant information
• Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product
• Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database
• Sincerely thanks all customers for shopping at M&S as they exit the store, and invites them back.

Required Skills to be successful:

• The Sales Associate should have a friendly and engaging personality and be comfortable with working with members of the general public.
• Good verbal communication skills
• Ability to stand for a minimum of 8 hours
• Confident, helpful and polite and be physically fit
• Stock replenishment

What equips you for the role:

• High School (Bachelor Preferred)
• 4-5 years’ experience in Fashion industry.
• Proven ability to achieve goals.
• Good Personality
• Good communication skills
• Excellent relationship skills
• Accountability

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV here:

www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


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DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

https://www.afuturewithus.com/job/Doha-Customer-Service-Specialist-Retail-Marks-&-Spencer-Qatar/1185249301/




Applied For Many Jobs, But Didn't Get Any Interview Calls?

Apply For This Job Using a Branded ATS-Friendly CV from Dubai-Forever.Com.

CONTACT NOW!





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What's the most IMPORTANT thing you should read about a CV Writing Service?

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Navigate here for more testimonials/feedback about our expertise and results:

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www.dubai-forever.com/cv-writing-reviews.html


Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


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Submit your CV here, as well:





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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

Passenger Analyst, Keolis, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Contract Type:  Permanent contract

The purpose of this position is to assist the Performance & Planning Manager in shaping the customer service strategy through collating and analysing all customer data received by the Dubai Metro & Tram to draw insights to drive continuous improvement.

 

MAIN RESPONSIBILITIES

    Assist the Performance & Planning Manager in shaping the customer service strategy through collating and analysing all customer data received by the Dubai Metro & Tram.
    Tasks include tracking, analysing and interpreting all customer data including complaints and feedback, satisfaction surveys and mystery shopper results, procuring and managing the Customer Satisfaction Survey, and designing and building reports and dashboards.
    Review passenger KPIs against targets and recommend improvements.
    Analyse trends and make viable recommendations to all departments by providing solutions to ensure continuous improvement.
    Ensure all data are correctly updated and easily retrievable to produce ad hoc reports as required by the senior management.
    Use Business Intelligence tools to develop visualisation for an evidence-based approach to performance monitoring.
    Support the marketing team to assess the performance of the marketing activities and adapt future activity based on the lessons learnt.
    Provide accurate performance reports for contractual meetings, internal and executive meetings.
    Create performance dashboards covering all aspects of customer service performance.
    Perform and carry out other duties as instructed / directed by the Performance & Planning Manager and Head of Planning & Performance.
    Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.
    Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Keolis-MHI non-disclosure policy.
    To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.
    Ensure compliance with all training requirements of Keolis-MHI and ensure adherence to these requirements at all times whilst in employment.
    Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process.

 

KEY SKILLS

    Proficient in spoken and written English.
    Active listening.
    Attentive to details and able to multitask.
    Good interpersonal and communications skills at all levels.
    Excellent numerical and PC skills including the use of MS Excel and 2-D graphs as analytical tools.
    Highly motivated and flexible to be able to work in a time-sensitive environment and respond quickly and effectively to unanticipated high workloads, events and emergencies.
    Good written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.

 
EDUCATIONAL QUALIFCATION

    Ideally a degree holder or high diploma of post-secondary education in a related discipline.


Job Segment: Business Intelligence, Technology

Read the Job Description, and scroll down for
"DETAILS TO REGISTER FOR THIS JOB" to APPLY...

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.


Read more about the ATS CV here:

www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV


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DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!

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What's the most IMPORTANT thing you should read about a CV Writing Service?

Customer Satisfaction Reviews, right?

You'll get a fair idea whether to purchase that service or not.

Read the reviews and recommendations our customers have written on my LinkedIn profile.

Visit my LinkedIn Profile, and then scroll down to the Recommendations section.



Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html


Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!


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