Middle East Jobs, Careers, Vacancies: Banking/Finance Jobs

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Manager Customer Experience, Emirates islamic Bank, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
Job Description

    Manage and oversea a team of customer service representatives, ensuring their performance aligns with the segments/Bank’s strategy and customer service standards.
    Providing guidance, coaching and support to team members to enhance their skills and performance.
    Foster a positive and motivated work environment that encourages collaboration, innovation, and continuous improvement.
    Develop a comprehensive understanding of business banking customer’s needs, challenges and expectations.
    Ensure sufficient and accurate assessment of customer concerns, inquiries and issues, providing timely solutions and resolutions.
    Collaborate with relevant internal departments to address and resolve complex customer matters, ensuring a seamless and satisfactory experience.
    Develop and implement strategies to enhance customer service and satisfaction, ensuring a customer-centric approach throughout all touchpoints.
    Identify and recommend improvements to customer service processes, policies and systems based on customer feedback, industry best practices and market trends.
    Monitor and analyze customer feedback, complaints, and key performance metrics, taking proactive measures to address areas of improvement.
    Constant dialogues with Call Centers and empower the team to manage customer demands and needs
    Build strong relationships with key business banking customers, understanding their unique requirements, and tailoring solutions to meet their needs.
    Act as a point of contact for escalated customer issues, ensuring prompt and effective resolution.
    Collaborate with other internal teams, such as Relationship Managers and Sales, to provide a seamless and consistent customer experience.
    Plan, coordinate and deliver training programs to build the skills and knowledge of the customer experience team.
    Conduct regular performance evaluations, provide constructive feedback, and identify development opportunities for team members.

Required Experience

    Bachelors’ Degree or Post Graduate or Professional Certification
    Proven experience (5-10 years) in customer service management, preferably in the banking or financial services industry.
    Understanding of banking products, services, and customer behavior.
    Strong leadership abilities, with a track record of effectively leading and motivating teams.
    Excellent interpersonal and communication skills, with ability to build rapport with customers and internal stakeholders.
    Proactive problem-solving skills with the ability to manage and resolve customer escalations effectively.
    Analytical thinking and strong problem-solving skills.
    Should be able to manage all the stakeholders with-in the bank.
    Customer Centric mindset and a strong commitment to delivering exceptional customer service.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://fa-evlo-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2/job/58287

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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

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VP of Anti-Fraud, deriv.com, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
ob Description
Are you ready to take on the challenge of safeguarding a global online trading platform against fraud? As the VP of Anti-Fraud at Deriv, you'll lead the charge of protecting our clients and company from emerging threats in the fast-paced world of forex trading. Your expertise and strategic vision will be crucial in developing cutting-edge fraud prevention strategies, managing high-performing teams, and staying ahead of sophisticated fraudsters.

On a given day, you will:

    Develop and implement comprehensive fraud prevention strategies across all payment gateways, including peer-to-peer, credit card, and cryptocurrency transactions.
    Conduct real-time risk assessments, analyzing complex data patterns to identify potential fraud threats before they materialise.
    Lead and mentor a team of skilled fraud analysts, fostering a culture of continuous learning and innovation.
    Collaborate with cross-functional teams to integrate fraud prevention measures seamlessly into our products and services.
    Spearhead investigations into suspected fraudulent activities, managing customer disputes with diplomacy and precision.
    Create and deliver engaging educational campaigns to empower our clients with fraud awareness and prevention techniques.

You may enjoy working with us if you:

    Thrive in a dynamic environment where you're constantly learning and adapting to new challenges.
    Are passionate about using data analytics and technology to outsmart fraudsters.
    Enjoy building and nurturing high-performing teams across diverse cultures and backgrounds.
    Have a knack for translating complex fraud prevention concepts into actionable strategies and clear communications.
    Are excited by the prospect of shaping the future of fraud prevention in the online trading industry.

We would love to work with you if you:

    Have 15+ years of experience in anti-fraud or compliance roles, preferably in the forex or financial services sector.
    Hold relevant certifications such as Certified Fraud Examiner (CFE).
    Possess a deep understanding of the forex trading industry and its associated risks.
    Have a proven track record of building and leading successful anti-fraud teams.
    Demonstrate excellent crisis management skills and the ability to implement effective incident response protocols.
    Are fluent in English, with outstanding written and verbal communication skills.

Benefits:

We pay competitive salaries based on your skills, qualifications, experience and market rates. Additionally, you'll be eligible for an annual bonus based on individual and company performance.

You'll get generous annual leave, and we'll cover the costs of professional development and education related to advancing your career at Deriv.

You’ll be based at our modern office in Dubai’s prestigious JLT, a key centre for Deriv’s Middle Eastern operations. Our Dubai office is home to over 200 talented professionals from diverse nationalities, creating a truly global workplace. You’ll thrive in an expat-friendly environment that celebrates diversity and encourages cross-cultural collaboration, with regular knowledge-sharing sessions and team events.

Dubai’s position as a global business hub, combined with its tax-free benefits, ultramodern lifestyle, and family-friendly environment with excellent schools and healthcare, creates the perfect setting for international professionals. Join us in Dubai to shape the future of online trading while experiencing life in one of the world’s most dynamic and cosmopolitan cities.

Our culture is unique, and we live by our values and leadership principles, so it's worth learning more about Deriv's culture.

Imagine the impact you could make as our VP of Anti-Fraud. If you're ready to lead the charge against financial crime and shape the future of fraud prevention in online trading, we can't wait to hear from you.

Deriv is an equal opportunity employer committed to diversity and inclusion. We take pride in our Great Place to Work and IIP Platinum certifications, which reflect our commitment to creating an exceptional work environment. Join us and help build the future of online trading while working alongside top talent from over 80 nationalities.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://deriv.zohorecruit.eu/jobs/Careers/47807000058272307/VP-of-Anti-Fraud?source=CareerSite

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Transaction Strategy & Execution - Manager / Senior Manager, EY, Manama, Bahrain

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...

Are you building your tomorrow, today? If that sounds like you, think about pursuing a career with our Transaction Strategy and Execution (TSE) team. We have a market-leading proposition to create and maximize value for our clients, whether they are acquiring or divesting assets, or undertaking operational restructuring.

The opportunity

Our team is looking for high caliber individuals to join us at the Manager level. We work on the most complex and high-profile global transactions across a broad portfolio of clients and industry sectors. Our team is made up of experienced industry professionals with a background in operations who are serial transaction advisers, which enables us to bring a wealth of deep sector and functional knowledge to our clients. As a team, we prepare and execute separation and integration plans, identify ideas and sources of value enhancement through synergy assessment, as well as advise on risk mitigation and the successful change of operations, functions and people.

Your key responsibilities

As a Manager in the TSE practice, you will spend your time working on executing operational focused projects across various sectors and supporting our client service team in developing and executing strategies for transactions. Part of your role will also involve developing experience across a range of different type of engagements, including pre-deal (e.g. operational and carve-out planning) and post-deal (e.g. integration planning, and tracking). Having a commercial mind-set is key to this consulting focused role.

Skills and attributes for success

As a TSE professional, you should be able to:

Manage TSE project teams in delivering high quality work to clients.
Collaborate with colleagues from across the Strategy and Transactions (SaT) sub service lines as required.
Have the business and commercial drive to work in a fast-paced, exciting environment to drive value for our clients.
Assist in engaging pursuits and pitches, including presentations and client meetings.
Contribute to our practice development initiatives, supporting the continued focus on our team and firm as a great place to work.
Learn and develop your technical and personal skills to support the achievement of your project and career goals, through a blend of structured learning, coaching and experiences.
Build strong working relationships with clients, including the ability to influence, advise and support key decision makers.

To qualify for the role you must have

A bachelor’s degree in Business, Accounting, Finance, Engineering, or Information Technology and a minimum of 5 years of relevant work experience; or a post-graduate degree and a minimum of 4 years of relevant work experience.
Excellent analytical skills and the confidence to translate complex data into meaningful insights.
Experience in business integrations, divestitures, and/or carve-outs with a demonstrated aptitude for quantitative and qualitative analysis.
Experience leading and managing teams in complex business environments.
The ability to make detailed assessments of technology, operations or manufacturing infrastructure.
The ability to synthesize approaches to complex integration/divestiture conflicts.
The ability to prioritize effectively on projects and the skills to adapt quickly to new challenges and concepts.

Excellent negotiation and influencing skills, and the ability to develop long-lasting relationships both internally and externally.
Must be willing and able to travel up to 80% on short notice

Ideally, you’ll also have

A proven record of excellence in a mergers or acquisitions transactions role.
Experience gained within another large professional services organization.
Established networking skills in a relevant industry.
MBA from a reputable business school/university.

What we look for

We are interested in talented professionals with the ability to visualize our clients’ goals and think creatively to facilitate them – often in politically charged environments. If you have an entrepreneurial spirit, and a genuine passion for taking on new challenges, this role is for you.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://careers.ey.com/eyp/job/Manama-Transaction-Strategy-&-Execution-Manager-Senior-Manager-Bahrain-140/1130935101/?feedId=338701&utm_source=Indeed&utm_campaign=EY_indeed

Applied For Many Jobs, But Didn't Get Any Interview Calls?

Apply For This Job Using a Branded ATS-Friendly CV from Dubai-Forever.Com.

CONTACT NOW!

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

Middle East Jobs, Careers, Vacancies

Manager Customer Experience, Emirates islamic Bank, UAE

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

SOCIAL INITIATIVE:

VP of Anti-Fraud, deriv.com, Dubai, UAE

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

SOCIAL INITIATIVE:

Transaction Strategy & Execution - Manager / Senior Manager, EY, Manama, Bahrain

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

SOCIAL INITIATIVE:

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Manager Customer Experience, Emirates islamic Bank, UAE

DETAILS TO REGISTER FOR THIS JOB:NOTE: ATS-friendly CV is COMPULSORY!

SOCIAL INITIATIVE:

VP of Anti-Fraud, deriv.com, Dubai, UAE

DETAILS TO REGISTER FOR THIS JOB:NOTE: ATS-friendly CV is COMPULSORY!

SOCIAL INITIATIVE:

Transaction Strategy & Execution - Manager / Senior Manager, EY, Manama, Bahrain

DETAILS TO REGISTER FOR THIS JOB:NOTE: ATS-friendly CV is COMPULSORY!

SOCIAL INITIATIVE:

Popular Posts

Want your Profile to be Featured on this site for a full month?

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!