What will I be doing?
Duty and responsibilities
· Oversee all people operations on property
· Create / manage the HR administration processes in the hotel and regularly re-evaluate them with regards to their effectiveness. Make changes, if necessary, to improve TM experiences
· Ensure proper use and maintenance of HR & Payroll systems
· Ensure the payroll function including the payroll budgets & actuals is managed well and in line with local legal regulations
· Be accountable for a 100% compliance with contractual and legal responsibilities, maintaining government relations where required
· Ensure that TMs are paid in a timely and accurate manner and their workplace is safe & secure
· Support HODs in the recruitment (interviewing, selecting, on-boarding) of new TMs in compliance with Focused Service Recruiting Guidelines and our Hilton Diversity & Inclusion Goals. Recruit brand ambassadors and great hosts!
· Coordinate our annual global team member engagement survey in the hotel and ensure continuous efforts are made by all leaders in the hotel to drive engagement and trust
· Ensure VIP Talks are regularly conducted, performance is being effectively monitored, talent reviews are conducted and development opportunities are offered to everyone
· Support HODs in managing the schedules and holiday calendar in their department
· Regularly check the cleanliness in TM changing rooms / facilities / restaurant to provide a great TM experience in line with global Heart of House standards
· Ensure compliance with all mandatory training requirements for team members, and actively look to implement additional training to develop team members on property
· Take ownership of implementing a culture on property that aligns with the brand
· Where applicable, ensure TM Accommodation for team members is of good quality and caters to the needs of all those who live in it.
What are we looking for?
A People Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous HR managerial experience
Positive attitude
Good communication and people skills
Committed to delivering a high level of customer service, both internally and externally
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of hospitality
IT proficiency
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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https://jobs.hilton.com/us/en/job/HOT0BIWA/People-Operations-Manager?utm_source=indeed
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