Operational Performance Consultant, Zurich Insurance, Manama, Bahrain

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need an Operational Performance Consultant

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
Reporting to the Senior Manager - Procurement & Operations Performance, the Operational Performance Consultant will assist with monitoring adherence to operational performance frameworks in order to ensure operational areas remain compliant with corporate, regulatory and legislative requirements to which the organization is expected to operate.

Job Accountabilities

As Operational Performance Consultant, your role will involve:

• Understanding, supporting, and advocating the organization’s overall strategy and communicate the company strategies related to product, processes, policies and practices.
• Partnering with other leaders to develop, pilot and execute improvements and engage with operational stakeholders on a regular basis to verify that all requirements are being met.
• Interacting with and responding to customer inquiries and executive escalations.
• Modeling, promoting and advocating Zurich’s core values.
• Demonstrate understanding of governance/assurance process.
• Ensure the procedures related to AML & CFT are complied with as well as need to report any suspicious activity.
• Understanding of Automatic Exchange of information (FATCA and Common Reporting Standards)
• Maintaining accurate and appropriate records, producing timely management information to the agreed levels of quality.
• Demonstrating clear adherence to principles and attend all training and development courses required to ensure a high degree of workplace knowledge of processes and systems.
• Taking accountability for participating in the performance management cycle.

Job Qualifications

To be successful in your role, you will need:

• Bachelor’s degree preferred (or equivalent), and 2 or more years of experience in a related field.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.

Skills:

• Operational excellence.
• External Research.
• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
• Excellent negotiation and communication skills both written and verbal in English.
• Project/Program Management.
• Enterprise Governance and Internal Controls

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet.

• Location(s): BH - Manama
• Remote working: No
• Schedule: Full Time
• Recruiter name: Asma Alrais
• Hiring Manager: Gemma Mc Nally
• Closing Date: 09 April 2025

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