Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Assistant Learning & Development Manager to join our People & Culture team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Emirates Palace is the definition of an unrivaled Arabian fantasy. From a 1.3 km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace offers award-winning 5-star luxury hospitality and authentic local experiences with 394 luxurious rooms and suites along with award-winning culinary cuisines.
About the job
Based at the Emirates Palace Mandarin Oriental, Abu Dhabi / within the People & Culture Department, the Assistant Learning & Development Manager is responsible for creation, implementation, and facilitation of all colleagues’ trainings and learning programs. The Assistant Learning & Development Manager reports to the Learning & Development Manager / Director of L&D.
As Assistant Learning & Development Manager, you will be responsible for the following duties:
Communicating and maintaining Emirates Palace Mandarin Oriental Hotel Group’s Learning & Development standards.
Supporting all efforts to enliven our Company’s Mission, Values and Legendary Quality Experiences throughout the hotel.
Assisting with the development and implementation of the hotel L&D plan and ensuring the Departmental training plans are in line with L&D Hotel Plan and reflect business priorities.
Coordinate, execute and follow up on all training activities within the hotel.
Maintain an ongoing L&D calendar for the hotel and ensure learning resources and opportunities are maximized. Proactively collect training nominations for all training programs in accordance with the related audience. Send joining instructions for L&D programs in a timely manner.
Maximizing learning by providing a creative, fun and exciting environment in delivering training such as Move-In orientation, product knowledge and other new hire relevant programs.
Assist in facilitation of continuous customer service training as outlined by LQEs, Forbes, etc. on a needful basis.
Managing the train tracker with all compliance and mandatory trainings for different levels.
Performing administrative tasks to ensure proper maintenance of records, reports supplies, filing, training materials and L&D library.
Managing online learning through the Loop platform.
Mindful on training expenses to meet the hotel’s needs while remaining within budget guidelines.
Always maintaining orderliness and cleanliness of the office and the hotel training Room/training venue.
Contribute and actively participate in the monthly Department Trainers meeting, take minutes, and ensure prompt distribution.
Provide support and development of departmental trainers as required.
Coordinate, conduct, or facilitate product knowledge tests and in-house audits to ensure standards are met.
Assist in initiating all colleague recognition initiatives.
Taking ownership to perform any additional duties assigned by the Director of L&D and L&D Manager, and continuously support People & Culture initiatives.
Conduct self in a professional manner to reflect the high standards of Emirates Palace Mandarin Oriental and Mandarin Oriental Hotel Group.
As Assistant Learning & Development Manager, we expect from you:
Extensive experience in the hospitality industry, previous training experience is a must
Confident and dynamic public speaker, able to communicate and interact effectively with all levels of an organization
Outstanding communication skills, both written and verbal
Ability to train, motivate, evaluate and mentor colleagues to meet desired ends
Skilled at fostering strong relationships with colleagues while consistently upholding the confidentiality of both colleagues and guests.
Enthusiastic and positive personality with ability to build trusting relationships with others.
Creative, effective team player, possessing a high degree of professionalism, energy and determination.
Proven organizational skills, work well on their own, able to set and meet deadlines with quality results
Proficient in MS Office Applications, advanced in Excel and PowerPoint
Ability to multitask
Great attention to detail
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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