IT Operator, Bank Nizwa, Muscat, Oman

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a  IT Operator,

Job Description

Job Purpose:

Provide 24/7 system availability to the bank application and services, Support bank users by maintaining the infrastructure system and services on effective manner.

Responsibilities:

Users Access Control of all Applications

• User creation
• User profile access
• User password control
• User re-activation, deactivation and setoff
• Verify and apply bank’s access metrics policy

Backup management for core banking systems and applications

• Tapes BKP transfer to ODP, COM and Barka branch based on request
• Monthly offsite BKP tapes verification (Barka Branch)
• Backup Monitoring and follow-up with concern team in case of failures

Monitoring process for core banking system and other applications

• Application Server System Usage
• Host Connectivity (iMAL and IRIS)
• Oman net Link Status
• MasterCard Link Status
• SMS Alert
• SAB Files upload Status
• ATM & CCDM Status
• Speech log recording
• Server Room
• Replication status between PROD & DR & reports servers

End of Day Process for IMAL

• Initiate End of Day (EOD) Process daily.
• Ensure all users are balanced (Active Transaction Report)
• Reporting pending transactions to relevant users and their managers
• Check EOD Process failure report (Exception Report)
• Send EOD Process status notification email to the team

Help desk system (Manage Engine Service Desk Plus)

• Helpdesk Customizer
• Helpdesk Modules Management and user requirements
• Managing application Users

Application administrator

• Customer Care
• Branches Qmatic system
• ISIGNAGE system for Rate sheet and display screens
• Helpdesk system
• Statement
• EDRMS document scanning system
• Mentoring and Troubleshooting
• Upgrade and changes based on user requests or business requirements

Other Tasks

• Branches Visit & Support
• Processing Customer statement.
• Support in fixing IT devices issues & application
• Training program for fresh graduate coming through training department
• Vendor communication and follow up
• New Photo upload to Plasma screens in the branches
• ON call for any emergency or process failure

Job Location

Muscat

Relevant Experience in Years

Fresh Graduate

Required Qualification

Bachelor’s Degree or equivalent in computer science

Special Certification

Any Other Relevant Information

Key Skills & Competencies:

• It Basic knowledge in network
• Help Desk
• Data Base and application

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