Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About the Team
Launched in late 2018, Careem Food has quickly come from behind and leapfrogged competition to become #2 in Dubai. This has been made possible by a team of go-getters who joined on a mission to build Careem Food and take it to market leadership, all aligned on the same values of ownership, shooting to the moon and being of service to customers, partners, colleagues and captains.
About the Role
The General Manager of Food in Dubai will be responsible for leading Careem Technologies largest business and will now have the exciting challenge of taking this business to market leadership. Dubai is a fast growing, dynamic market with new opportunities and challenges every day and lots of unfulfilled white spaces. You will have end to end ownership of the business in Dubai, will need to set a bold vision, lay out the strategy, lead / build a high caliber team and deliver results through world-class execution. You will need to collaborate with multiple functional teams to bring the best of Careem to the market. You will be responsible for delighting / balancing the interests of the three sides of the marketplace, namely the customers, restaurant partners and captains and ensuring each of them have a great experience working with us.
What you’ll do
Define the strategy and value proposition for Careem Food in Dubai
Translate the strategy into a clear and actionable business plan that drives aggressive market share growth for Careem Food in Dubai
Manage Careem Food’s business day to day within Dubai and own the growth and scaling of the business in the city
Recruit, train and manage a team of Commercial account managers to drive revenue and exceed targets
Encourage, support and develop the team, monitoring their success and conducting regular performance reviews
Develop and sustain solid relationships with key restaurant partners
Develop a thorough understanding of partners’ needs and requirements and prepare customized solutions
Negotiate contracts with key partners and creating solutions for partners’ long term goals
Be a key part of the global food leadership team responsible for the overall direction and growth of the business
Encourage and lead collaboration between teams
What you’ll need
Strong understanding of the food delivery / food tech / quick commerce industry with a keen view on opportunities for innovation / creative breakthrough ideas (commercial + powered by tech)
Deep understanding of customer psychology and ability to craft solutions that customers fall in love with, are hard to copy by competition and create bottom line growth for the business
This is a high visibility role. You will need to demonstrate exceptional executive presence and communication skills to drive alignment on the direction of Careem’s largest business
Resilience and ability to adapt will be critical to success
Deep understanding of Dubai as a city will be a strong Plus
This is not a desk role, and therefore the ability and bias for rolling your sleeves up and spending time on the field is critical
Excellent interpersonal and interpersonal skills. You will be the face of the Careem Food in Dubai, and part of the leadership team.
Strong customer relationship skills, with the ability to develop and build profitable and successful working relationships.
You are highly goal oriented, have a strong bias for action, and are a hands-on, problem solver. Yes this is mentioned twice, because it’s that important.
You demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization
Performance Metrics (indicative)
Revenue growth and profitability
Market penetration and user acquisition metrics.
Cross-sell effectiveness across verticals.
Customer satisfaction and retention rates.
Success in building and maintaining strategic partnerships.
Effective deployment of marketing and operational budgets
This role requires you to be based in Dubai to ensure deep integration with the local market. Join us to lead a high-growth journey in a pivotal region and play a defining role in Careem’s success story.
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
Work and learn from great minds by joining a community of inspiring colleagues.
Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
Explore new opportunities to learn and grow every day.
Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
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