Department Supervisor-E-MAX-Mall of Oman, Landmark Group, Oman

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Department Supervisor-

The job holder will be responsible for maximizing retail sales in their respective department. The job holder will also be responsible for maintaining the desired visual merchandising retail operations, customer service, replenishment, recovery standards in his/her department in the store in all aspects. The job holder is also responsible for sponsoring and coaching the team. سيكون صاحب الوظيفة مسؤولاً عن زيادة المبيعات في إداراتهم. سيكون صاحب الوظيفة مسؤولا- أيضاً عن الحفاظ على عمليات البيع بالتجزئة المرئية , وخدمة العملاء- ، والتجديد ، ومعايير الاسترداد في قسمه / قسمها في المتجر من جميع الجوانب. صاحب الوظيفة مسؤول أيضاً عن رعاية وتدريب الفريق..

Department Management and Store Standards

Maximize department sales and productivity metrics in line with shop targets

Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staff

Ensure and monitor all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)

Ensure and monitor all products are price tagged and bar-coded before display

Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized

Ensure and monitor awareness and vigilance at all times of security in the store of company asset, customer property and company good without any negligence

Ensure the highest standards of housekeeping, health standards are maintained in store at all times

Ensure departmental décor is correct and there is consistency in displays, branding and departmental layout

Optimize floor space based on merchandise availability, storylines and product sell –of

Inspect merchandise for quality control and report any defects

Ensure on-time clearance of all soiled and damaged merchandise

Ensure on-time completion of random pricing checks on products

Monitor and implement sales promotion and event in the stores

.

Store Merchandise/ Merchandising

Understand and maintain a detailed knowledge of the product/department merchandise and coach /develop sales associate

Ensure and monitor promotions, sell offs and ageing stocks

Review and report non-selling items, slow & fast moving lines , non movers , damages and ageing items

Collate and provide information about the customers(likes, dislikes and opinions) to the buying and designing team

Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store

Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements

Execute price revisions suggested by corporate

Customer Service

Monitor and ensure adherence of customer service standards within the department

Provide customer satisfaction by delivering exceptional customer service

Carry out regular training to ensure clear understanding of the departments, products, make, features, selling skills and after sales

service

Communicate appropriately with customers including proactive greeting and acknowledgement

Deal with customer queries and complaints effectively

Follow procedures for dealing with specific customer orders

Ensure confidentiality with respect to Landmark retail/store sales information

People Management / Mentoring

Support induction of new recruits through buddy system

Hold weekly and monthly meeting to communicate performance high and lows

Monitor and facilitate complaint resolution of direct repخrtees/team members

Coach and sponsor sales associate within the department

Oversee deployment and drive motivation levels of the team members

Mentor team members to ensure greater customer service orientation إدارة القسم ومعايير المتجر

تعظيم مبيعات الإدارة ومقاييس الإنتاج تماشيا مع أهداف المحل

مراقبة تقارير البيانات الرئيسية حول إدارة المساحة والمبيعات وحركة المخزون مقارنة بالعام الماضي والأسبوع الماضي والميزانية بشكل يومي أو أسبوعي وإبلاغ الموظفين

لمعايير التخطيط القياسية (وضع المنتج، واللافتات، والملبوسات المطوية جيدًا، والترتيب التأكد من وضع جميع المخزون ومراقبته وفقاً

وفقاً من ألأصغر إلى الأكبر، ويجب أن تكون العناصر المعلقة على البخار ، حسب العلامة التجارية ، والحجم المناسب إلخ)

تأكد من أن جميع المنتجات تحمل علامات الأسعار ومراقبتها قبل عرضها

ضمان ومراقبة جميع معاملات الأسهم يتم تسجيلها على النظام في الوقت المناسب، بدقة وبشكل صحيح

ضمان ومراقبة الوعي واليقظة في جميع الأوقات وتأمين المخزن, أصول الشركة , ممتلكات العميل وسلعة الشركة دون أي إهمال

ضمان أعلى معايير التدبير المنزلي، والحفاظ على المعايير الصحية في المتجر في جميع الأوقات

التأكد من صحة ديكور الإدارات ومن التناسق في شاشات العرض والعلامات التجارية وتخطيطات الأقسام

تحسين مساحة الأرضية على أساس توافر البضائع، وقصص ومبيعات المنتجات

فحص البضائع لمراقبة الجودة والإبلاغ عن أي عيوب

ضمان التخليص في الوقت المحدد لجميع البضائع المتسخة والتالفة

ضمان الإنتهاء في الوقت المحدد من عمليات فحص الأسعار العشوائية على المنتجات

رصد وتنفيذ ترويج المبيعات والحدث في المخازن

تخزين البضائع / التجارة

فهم والحفاظ على معرفة مفصلة للمنتج / قسم البضائع ومدرب / تطوير معاون المبيعات

ضمان ومراقبة الترقيات وعمليات البيع والمخزون المتقادم

مراجعة والإبلاغ عن البنود غير المباعة، خطوط بطيئة وسريعة الحركة، غير متحركة ، والأضرار والبنود التقادم

قم بجمع المعلومات وتقديمها عن العملاء (إبداء الإعجاب وعدم الإعجاب وآرائهم) لفريق الشراء والتصميم

ضمان ومراقبة تجديد المخزون الفعال إلى المتجر وضمان استمرار توفر المخزون في المتجر

ضمان ورصد التناوب الصحيح للمخزون على الرفوف والمساعدة في عد دقيق للمخزون حسب متطلبات المتجر

تنفيذ مراجعات الأسعار المقترحة من قبل الشركات

خدمة الزبائن

مراقبة وضمان التقيد بمعايير خدمة العملاء داخل الإدارة

توفير رضا العملاء من خلال تقديم خدمة عملاء استثنائية

قم بإجراء تدريب منتظم لضمان فهم واضح للإدارات والمنتجات والطراز والميزات ومهارات البيع وخدمة ما بعد البيع

التواصل بشكل مناسب مع العملاء بما في ذلك التحية والإقرار الاستباقي

التعامل مع استفسارات العملاء وشكاويهم بشكل فعال

اتبع إجراءات التعامل مع أوامر العملاء المحددة

ضمان السرية فيما يتعلق بمعلومات مبيعات التجزئة / المتجر لاندمارك

إدارة الأفراد / التوجيه

دعم تعيين مجندين جدد من خلال نظام الأصدقاء

عقد اجتماعات أسبوعية وشهرية للتواصل مع الأداء العالي والمنخفض

رصد وتسهيل حل الشكاوى من المراسلين المباشرين / أعضاء الفريق

مدرب وراعي مبيعات المنتسبين داخل اإلدارة

اإلشراف على النشر ودفع مستويات التحفيز ألعضاء الفريق

أعضاء فريق التوجيه لضمان مزيد من التوجيه لخدمة العمالء

High School Diploma شهادة الدراسة الثانوية

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.

Emax is the largest electronics retailer in the GCC . Emax has the widest selection of electronics in the UAE with over 800 brands and 100,000 products all under one roof. The award-winning brand offers a diverse product range that includes photography, IT, mobiles and telecom, accessories, sound and vision, home appliances, health and fitness, gaming, gifting, personal care, car electronics and navigation, home solutions, MP3 and portable players, toys, music and videos and security solutions.

Emax has been ranked as the 8 th Best Place to Work among all retail companies in the GCC (as per the GPTW survey 2023) . Emax which is part of the Landmark Group started in the year 2006 and has now over 40 stores across UAE, Oman and Qatar. The brand is growing and is spreading its footprint with plans to open new stores

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