At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
About Role:
We are looking for a proactive and adaptable CX Consultant to join our team. This role requires a customer-first mindset with the ability to handle the dynamic nature of logistics and shipping. The ideal candidate should have hands-on experience in an office-based environment, using tools like Outlook and Teams, and Handle and resolve customer queries efficiently via email, phone calls, and chat, ensuring timely and effective solutions to maintain customer satisfaction.
Mandatory : UAE National family book.
Experience: Min of 1-2 years of min, experience in shipping & logistics industry.
Key roles and responsibilities
Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
Ability to align with customer expectations upfront & to be able to respond with suggested solutions
Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives.
Be fully responsible for customer satisfaction across Maersk product offering (own customers).
Willingness to go the extra mile towards the customers & with focus on providing solutions.
In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
Support our business success through deep understanding of our customer’s needs and implementation of customer solutions against their bundled offering.
Proactively monitor the performance of the solution utilizing metrics and other Key Performance Indicators
We are looking for candidates with the below skillset:
Technical Skills:
MS Excel – Intermediary
Should have worked on Outlook, Teams and other MS – OFFICE tools
Soft Skills:
Customer first mindset
Adaptability, Relationship building
Result Orientation
Stakeholder Management
Problem Solving and Ownership Mindset
Consultative Skills:
E2E business acumen
Identify opportunities/pain points and suggest solutions
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/AE---Dubai/CX-Consultant_R142474?source=LinkedInNOTE: ATS-compliant CV is MANDATORY!
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