The Customer Support Engineer will be responsible for providing advanced technical support to our customers, ensuring the resolution of complex issues, and maintaining a high level of customer satisfaction. This role requires a deep understanding of our products, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders
Job Purpose
The Customer Support Engineer will be responsible for providing advanced technical support to our customers, ensuring the resolution of complex issues, and maintaining a high level of customer satisfaction. This role requires a deep understanding of our products, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders
Job Responsibilities
Technical Support:
Provide advanced technical support to customers via phone, email, and chat.
Collaborate with cross-functional teams, including engineering and product management, to resolve customer issues.
Customer Interaction:
Act as the primary point of contact for high-priority customer issues.
Communicate effectively with customers to understand their issues and provide timely updates.
Ensure a high level of customer satisfaction through professional and empathetic communication.
Documentation and Knowledge Sharing:
Create and maintain detailed documentation of customer issues and resolutions.
Develop and update knowledge base articles to help customers resolve common issues.
Mentor and train workshop engineers to enhance their technical skills and customer service abilities.
Product Feedback:
Gather and analyze customer feedback to identify common issues and areas for improvement.
Provide detailed feedback to the product development team to help improve product quality and usability.
Continuous Improvement:
Stay up-to-date with the latest industry trends and technologies.
Job Requirements
Education:
Bachelor’s degree in Computer Science, Information Technology, Engineering or a related field.
Experience:
Minimum of 3 years of experience in a technical support role, preferably in a senior or lead capacity.
Technical Skills:
Strong understanding of commercial vehicles
Proficiency in resolving complex technical issues.
Soft Skills:
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
High level of empathy and customer focus.
The Customer Support Engineer will be responsible for providing advanced technical support to our customers, ensuring the resolution of complex issues, and maintaining a high level of customer satisfaction. This role requires a deep understanding of our products, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders
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DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!
NOTE: ATS-compliant CV is MANDATORY!
https://careers.alrostamanigroup.ae/job/Dubai-Customer-Support-Engineer-Commercial-Vehicles/1273369100/?utm_source=LINKEDIN&utm_medium=referrer
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
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