Customer Success Specialist, Aramex, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.
Purpose of the Job

Formulate and execute strategic sales plans to maximize market penetration and profitability.
Job Description

    Cultivate and manage relationships with key clients, driving revenue growth and exceeding customer expectations.
    Collaborate with internal stakeholders (operations, product managers) to develop and deliver customized solutions that meet complex customer needs.
    Develop a comprehensive understanding of market trends and competitor activities to inform strategic decision-making.

    Mentor, coach, and empower CMT team members to achieve individual and team goals.
    Set clear performance objectives, conduct annual reviews, and provide ongoing development opportunities.
    Identify and cultivate high-potential team members for future leadership roles.
    Business Development and Growth:
    Analyze customer data and market trends to identify new business opportunities and drive organic growth.
    Oversee the creation and implementation of effective sales strategies to expand the customer base and increase market share.
    Lead the team in implementing e-Tools to improve customer interactions and sales efficiency.

    Monitor overall team performance and identify areas for improvement.
    Develop and execute initiatives to enhance sales conversion rates and optimize profitability.
    Ensure adherence to CRM KPIs and data accuracy within the system.
    Operational Efficiency and Compliance:
    Oversee service delivery to customers, collaborating with internal teams to resolve any issues promptly.
    Ensure team follows company policies and procedures on data security, HSSE compliance, and sustainability.

Job Requirements - Experience and Education

    Bachelors degree in Business, Logistics or related field
    2 years of experience in related field

Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
Communication Skills
Problem Solving
Teamwork
Time Management
Negotiation Skills




Read the Job Description, and scroll down for
"DETAILS TO REGISTER FOR THIS JOB" to APPLY...


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DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-compliant CV is MANDATORY!


https://careers.aramex.com/job/Dubai-Customer-Success-Specialist/7050-en_US/?utm_campaign=LinkedinJobPostings&utm_source=LinkedinJobPostings&applySourceOverride=LinkedIn





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