CMR ASSISTANT 1, British Council, Kuwait

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a  CMR ASSISTANT 1

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose

The purpose of this role is to support the safe handling in accordance to compliance standards, of confidential materials during the multiple exchanges in Kuwait. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR).

Main Accountabilities:

Handling Sensitive Materials

• Ensures proper script receipt tracking, packing and return OR scanning, store and shredding
• Coordinates tasks to reconcile exam materials and papers received are as per plan, escalate any discrepancies.
Undertakes sorting and packing of exam materials for designated test venues.

Service delivery

• Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.
• Undertakes sorting and packing of exam materials for designated test venues.
• Supports tasks to reconcile exam materials and papers received are as per plan, escalate any discrepancies.
• Undertakes handling of suitcases and storage materials.
• Ensures the proper procedures and documentation is adhered to when handing over to courier.
• Ensures proper script receipt tracking, packing and return OR scanning, store and shredding.
Provides timely escalation of issues, enabling the adaptation of work plans where necessary.

Customers/ Relationship and stakeholders

Carries out instructions and requests from line manager and other managers efficiently and effectively.

Risk and compliance

• Ensures adherence to CMR standards and management.
• Provides support and reporting for audits.
• Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
Maintain awareness within the country team on the importance of maintaining the standards around CMR and distribution of exam related materials, provide feedback if behavioural gaps are observed.

External Stakeholder Relationships

Manage courier SLA/performance standards and builds relationship with courier service provider in country, proactively seeking out and updating courier panel so that quality of services and cost elements are in accordance standards.

Additional Information:

• The exams teams operates 5 days a week, morning to evening.
• The job holder will be expected to work in some evenings and weekends/Public Holidays according to schedule.
• The post holder will work on a 5-day week shift basis and is entitled to 2 days off, in some cases non-consecutive days off.
Shift Schedule is subject to change, and flexibility in adjusting hours of work is essential when there is an operational need to do so.

About You (essential requirements for the role):

• Experience in identifying and minimizing risk
• Experience in compliance environment
• Experience in working with tight deadlines
University Degree or relevant working experience for 2 year in a similar environment

Desirable Requirement:

• Ability to understand the compliance regulated procedures
• Working in a team
Experience in working with different exams products

Language Requirements :

• B1 written and spoken English
Arabic desirable

Further Information :

• Role: CMR Assistant
• Number of positions: 1
• Pay Band: PB J/3
• Location: Kuwait
• Contract type: Fixed term contract as per local labour law
• Salary: Monthly Basic: 273 KWD, Monthly Housing Allowances: 60 KWD
• Closing date: 22nd March 2025 (23:59 Gulf Standard Time)
• Other: This role is open to candidates who have the legal right to work and are based in Kuwait.
  

• Please note that all applications should be submitted only in English.
• It is advisable to apply in advance to avoid any technical issues at the last moment.
  

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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