DGF UAE has an opening for Back Order & Fill Management Supervisor role in Dubai, United Arab Emirates.
Join us in connecting people and improving lives!
In this Back Order & Fill Management Supervisor position;
Job Purpose:
The Back Order & System Fill Supervisor oversees the order fulfillment process, ensuring to achieve and exceed the set target for fill rate consistently and back-order lines are managed efficiently to minimize both lines and aging. This role is crucial for ensuring customer satisfaction through consistent industry leading fill rate and efficient management of backorder lines, that involves in depth data analysis and cross functional coordination with several teams to achieve the desired results.
Dimensions:
Dealers – Maintain a high fill rate and low back order lines
Internal – Work cross functionally with MEDC teams on supply chain
Principal Accountabilities:
Lead the Backorder team
Maintain a high system fill rate ensuring right part is available at the right time
Monitor and manage back orders, ensuring timely fulfillment and communication with various teams
Analyze data to identify trends, issues, and opportunities for improvement
Develop and implement strategies to minimize back orders, improve order fulfillment rates
Coordinate with Inventory Control team to maintain accurate inventory levels and ensure stock availability to meet order requirements
Work closely with customer service, and warehouse teams to resolve order-related issues
Prepare and maintain reports on order status, and fulfillment performance
Implement and enforce standard operating procedures (SOPs) to maintain high standards of accuracy and efficiency
Identify areas for improvement in the order fulfillment process and develop strategies to enhance efficiency and accuracy
Stay updated on industry best practices and incorporate them into the fulfillment process
Train and guide team members on standard operating procedures, and best practices
General
Work towards the organizational goals with the team
Key Performance Indicators :
Fill Rate
Back Orders
Now, here is what we need from you!
Knowledge Skills and Experience :
Knowledge and Experience:
Min 5 years professional experience in order fulfillment, inventory management, or supply chain management in the automotive industry
Education:
Engineering (Automotive/Mechanical), additional education in supply chain management is a plus
Skills:
Strong organizational, communication, and leadership skills with the ability to motivate and guide a team
Proficiency in SAP, or other inventory management software and systems
Analytical skills, with excellent proficiency in Advanced MS Excel, Power BI or other analytical tools
We offer:
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
The largest global network with more than ~30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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https://careers.dhl.com/global/en/job/DPDHGLOBALAV282606ENGLOBALEXTERNAL/Back-Order-Fill-Management-SupervisorNOTE: ATS-compliant CV is MANDATORY!
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