As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.
Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. we have been present in the Middle East and Africa for over 50 years. The Cluster is being formed by 43 countries, where off, Alfa Laval has presence in UAE, KSA, Qatar, Egypt, Kenya and South Africa.
We are now looking for a for an Inspirational leader to spearheading Service Operations function at Middle East and Africa, partnering closely with the business divisions and general managers.
Role Description
You will be a member of AL MEA Management team, directly reporting to Cluster President, as well as the key representative for MEA region. Moreover, you will be responsible for leading, developing and securing a high performing team in line with the Alfa Laval culture.
At Alfa Laval, our mission is to accelerate success for our customers, people, and the planet. To achieve this, it is essential that both Alfa Laval and our customers minimize unplanned downtime and continuously improve their operations.
To help Alfa Laval uphold its promises and foster a thriving service culture, we are seeking a dynamic leader for the role of Vice President of Service Operations to join our skilled, dedicated, and passionate Service team.
The ideal candidate will have proven experience in service operations management and leading service teams within a fast-paced environment. Success in this role hinges on delivering profitable growth and developing a high-performing team.
We offer a unique opportunity for you to play a crucial role in transforming our Service Operations, preparing us for a digital future, and positioning service as a key differentiator for Alfa Laval.
Key Responsibilities:
Responsible for leading, developing and securing a high performing Service Operations organization in line with the overall Service strategy and the Alfa Laval culture in order to:
Elaborate and implement our workforce and facility footprint strategy for the cluster
Improve operations efficiency securing technology leadership and price competitiveness
Deliver an outstanding customer experience
Support the Service sales growth strategy
Responsible for both Service Centers and Field Service Organizations.
Transformational Leadership
Lead the Service Operations Management team, providing direction and ensuring performance in line with the Service strategy with a strong customer-oriented mindset.
Leading, rewarding, motivating, developing, and securing a high performing team in line with the Alfa Laval culture.
Develop, motivate and coach direct reports to secure the development of relevant competencies in the division
Plan and distribute the resources to optimize the results, use the synergies to improve the overall performance
QHSE Organizational Culture
Secure a strong QHSE culture within the service centers and field service organization.
Strategic Sales Alignment
Ensure strong alignment of Service Operations capability development with divisional managers, linking it to the overall Service strategy, focus areas, and sales activities.
Financial Performance Management
Fully responsible for the Service Operations cost center forecast and results, including investments, ensuring strong alignment with Service sales, and monitoring progress against financial targets.
Secure that relevant KPIs are in place to measure and improve performance.
Customer Relationship & Sales Support
Support proactive service sales through lead generation in collaboration with the Service sales team.
Manage customer relationships (internally and externally) to ensure an excellent customer experience.
Measure Customers Satisfaction with companies’ product services and capabilities.
Operational Efficiency & Innovation
Drive efficiency improvements in Service Operations through innovative processes and technologies.
Drive change management to adapt to new market demands and increase competitiveness.
To contribute effectively to our business, you will require these essential skills & experience
Proven leadership in managing service operations, including field service teams and service centers, with a track record of driving operational efficiency and service excellence.
Strong collaboration skills, working closely with sales and cross-functional teams to drive business outcomes and service transformation initiatives.
Results-driven with a commercial mindset, committed to excellence and continuous improvement.
In-depth knowledge of service operations best practices, with strong analytical, problem-solving, and decision-making abilities.
Excellent communication and interpersonal skills, capable of effectively managing teams and engaging with customers and stakeholders.
Bachelor's or Engineering degree with 15-18 years of experience in a relevant field.
Strong commitment to safety, promoting best practices and ensuring safety is always prioritized.
Proven success in a leadership role, with a focus on driving results and operational excellence.
Reporting Relationship:
This role reports to Cluster president Alfa Laval MEA
Location: Dubai- UAE, Abu Dhabi- UAE or Al Jubail, KSA
“We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.”
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