By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
The Regional General Manager Operations drives business profitability by maximizing sales, managing costs, and ensuring an exceptional customer shopping experience. He/she support team growth to maintain high retail standards and exemplary customer service across all stores, ensuring a brand-aligned customer experience that delivers our customer promise.
What you will do
Drive sales, maximize profit and Business Steering
Develop and execute strategic plans to achieve top-line growth and bottom-line profitability
Drive the retail agenda in line with commercial priorities, taking a fully integrated cross-functional view to secure the long-term business direction of the markets and contributing insights in order to secure the overall performance of the business
Contributes to the Business overall direction, business plan process, business transformation and change agenda, with the M&S Leadership team
Deliver retail agenda
Lead retail strategy to maximize daily commercial opportunities, driving both sales growth and profitability aligned with business objectives.
Drive operational excellence and efficiency across all stores to enhance customer experience and performance.
Ensure consistent adherence to high operational standards and compliance with local regulations in all store operations.
Oversee and implement Standard Operating Procedures (SOPs) to meet market/region specific commercial compliance and process requirements
Implement operational strategies to optimize resources and enhance business operations
Establish KPIs for monitoring performance and driving continuous improvement
Customer Experience, Marketing, VM
Champion a customer-centric approach to enhance and maintain high standards in the in-store experience.
Strengthen brand representation by increasing Blue presence across all stores.
Ensure a seamless, positive customer experience across all channels, consistently aligning with the M&S customer promise.
Set clear, ambitious targets for all marketing activities, monitor performance, and adapt plans based on insights.
Collaborate to gather insights and refine strategies for effective marketing and branding of new and existing products.
Corporate & Brand Management
Foster brand values and consistent practices across all stores, ensuring alignment with M&S standards and corporate governance.
Collaborate closely with the brand principal to strengthen partnerships, address challenges, and drive commercial priorities.
Set and uphold operational standards across stores, maintaining brand integrity and adapting customer experience strategies to local market needs
Team Management
Benchmark people KPIs with HR to drive productivity and hold line managers accountable for performance and continuous improvement.
Ensure succession for General Manager role is a key responsibility, by identifying critical roles and developing talent
Required skills to be successful
Strategic, analytical and tactical abilities
Proven leadership abilities and lead by example
Budget management skills with a focus on value for money/return on investment
Working knowledge of data analysis and performance/operation metrics
What equips you for the role
Experience of leading retail and commercial operations in a sizeable retailer with extensive technical knowledge and related experience in Food, Clothing
Strong commercial knowledge in Clothing and Food
In depth knowledge of diverse business functions and principles (e.g. buying, supply chain, finance, customer service etc.)
Ability and experience in setting, monitoring and reporting against targets to key internal and external stakeholders
Managed to deliver Best in Class Customer Service/Store Standards & Operational Excellence
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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