As a Chanel Partner Support Lead, you will focus on improving centre performance to ensure the highest standards of quality in our products, services and operations in the region. You will play a critical role in ensuring the integrity of CIPD qualifications across the region whilst delivering on volume and commercial targets.
What you’ll be doing
You’ll be responsible for the Centre Assurance and Management by:
Establishing and embedding a robust local operating framework that aligns with CIPD’s global standards, policies, and strategic goals
Proactively identifying and mitigate risks across the entire assessment lifecycle to safeguard the integrity of CIPD qualifications. This includes performing local quality assessments, reviewing submission limits, pass and dropout rates, average completion timelines, and referral percentages
Developing and implementing process improvement initiatives to enhance operational efficiency and elevate the learner experience
Supporting centre performance management initiatives by leveraging data analytics
Collaborating with the Moderation team to assess risk ratings, identify improvement opportunities, and implement targeted action plans
Overseeing Centre adherence to guided learning hours and total qualification time requirements, ensuring alignment with CIPD’s educational standards.
Working with the L&D to review and ensure that Centres’ qualification content remains up-to-date and aligned with CIPD’s requirements.
Tracking and analysing KPIs to measure and report on the effectiveness of initiatives.
Assessing and making recommendations regarding the suitability for CIPD Approved Study Centre/Accredited Programme Provider status.
Acting as the point of contact for service and support for Channel Partners within the region.
Additionally, you’ll be responsible for the Community Engagement by:
Supporting the development and execution of the MENA Student Ambassador Program, positioning it as a key strategic initiative to strengthen student member engagement and retention.
Supporting the Channel Partner Manager to conduct inductions and talks, identifying and promoting relevant member benefits to students to drive long-term student affiliation with CIPD.
Creating a community of practice that allows Tutors to stay informed about the latest developments, resources and key initiatives available through the Student hub, website and partners to support continuous professional development and alignment with CIPD’s standards.
What you’ll need to be successful
Degree in HR Management, Education, Business Administration, or related field.
Arabic and English - fluent spoken and written.
Experience in a product/service assurance role within an educational or professional development setting.
Strong background in managing databases and compliance monitoring.
Some experience of or exposure to business development initiatives.
Experience in the education and/or training sectors.
Previous experience working with international educational accreditation bodies.
Understanding and experience of regional educational frameworks and compliance standards, qualifications and quality learning.
Excellent interpersonal skills to build relationships with a range of stakeholders internally and externally.
Demonstrable, practical project management experience.
Analytical and data analysis skills.
About us
We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We’re the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership and we are a leading voice in the call for good work that creates value for everyone.
There has never been a more interesting or important time to join us. We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits, flexible working options and a commitment to wellbeing.
If this role describes you and your career aspirations, click APPLY.
CIPD: valuing everyone as an individual! The CIPD define diversity as the differences in colour, ethnicity, abilities, age, gender, beliefs, interests, socioeconomic status(class), marital or partnership status, sexual orientation, geographic, academic/professional backgrounds, opinions, backgrounds, thinking, experiences, and many other personal characteristics. There is a growing body of research that shows that diverse workforce can be beneficial for decision making, innovation and problem solving as people bring a diverse range of skills and lived experiences with them. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.
We are committed to employment practices that promote diversity and inclusion and equality of outcomes in employment through recognising of how differences of age, disability, gender, sex, marriage and civil partnership status, pregnancy and maternity status, ethnicity, colour, religion, or belief and other protected (by equalities law) and personal characteristics can advantage or disadvantage a person.
Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.
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