Our Mission
Reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets.
The Team
-> Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO).
-> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well.
-> Driven by mission, guided by values (see below) - in deed, not just word.
-> Team as global as the mission, >30 languages from 25 countries (i.e., if you're interested in learning to make Chicken Moambe, we're the place).
About Us
Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman's words or TechCrunch article
Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we've got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that's just the beginning...
*We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).
Our Investors
Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Crossbeam Ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels
Role
We are looking for a hungry, highly analytical generalist to join our business operations team. This role reports to Lead, Business Operations and will focus on strategic planning, budgeting and monitoring in the short term as part of the FP&A function.
You will work cross-functionally with key functional leaders in Finance, Product, Data and all regional heads.
Long term
You will focus on the most pressing strategic problems that arise particularly sitting at the intersection of analytics, finance and product.
Short term (next 3-6 months)
In the short term, this role will focus on building and implementing the tools and processes to drive planning and budgeting, to optimise monitoring for quicker decision making, and to automate reporting to key external stakeholders. This individual would also spend 40-50% of their energy in identifying, prioritizing and solutioning strategic problems discovered during the monitoring/ reporting phase.
Moving millions of dollars a day across dozens of countries and currencies on legacy banking infrastructure isn't easy, nor is taking optimal data-led decisions for pricing, marketing and cost optimization.
This role will give you the opportunity to work with all parts of the business and will give a 360 degree understanding of our operations.
Responsibilities
Build data pipelines and tools for budgeting, monitoring actuals v/s budgets, and automating external reporting
Identify and track key performance metrics relevant to senior management, with timely alerts
Build a business intelligence layer on top to surface strategic problems to solve
Lead special projects to improve internal processes with clear strategic objectives e.g. marketing optimization across regions
Build and implement quarterly improvement plans in collaboration with Analytics, product, growth and other operational teams
Work cross-functionally with highly technical and specialized product/engineering/data engineering colleagues across the organization to build scalable systems, tools and processes
Take operational functions and processes from 0 to 1, develop playbooks, train others, and scale respective processes
Design and improve Operational processes, design data tooling and ensure successful implementation
Structure complex and ambiguous problems by conducting ad hoc analysis mainly via SQL and GSheets
Collaborate with product to build longer term internal tooling roadmaps and track key metrics
Requirements
BA/BS degree required
4-5 years of high-performing experience at improving operations in a data-intensive, analytical environment. Combination of professional services (consulting) and a fast growth startup is ideal.
Proficiency in Excel, SQL and Gsheets
'No task too small' -- willingness to dive in and sweat the details regardless of the tool or problem
Instinct to add 'just enough' process to scale without cumbersome bureaucracy
Also you are
Execution Oriented - we have an 'impact first' philosophy and a lot to get done. You should be able to take an idea to implementation
Organised - you have a system for how you approach your work that can keep you on track in a scrappy startup environment
Driven - you thrive in a fast-paced, target oriented company
Mission Oriented - you are passionate about working for a net positive organisation / tech for good
Outgoing - you love speaking to people and enjoy building meaningful relationships
Taptap Values
Impact first
Team next
Accept reality
Propose solutions
Win with grit
Be proactively candid, with yourself and others
Love the particular
Own it
Create positive energy
Maybe, even have fun
Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.
If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.
Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.
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